Shipping policy
Shipping Policy
Thank you for visiting and shopping at Drowsy LLC. Please find below the terms and conditions that constitute our Shipping Policy. *Please note the timeframes are guidelines and delays can occasionally occur.
IMPORTANT:
Order cut off time for same day despatch is 12:00am (CST Timezone)
We typically ship your order within 24 - 48 hours. (excludes weekends and bank holidays). During peak periods, there may be a delay of one day (but we sure try hard to avoid that).
Tracking info will be sent to your designated email address when your orders ships.
1. Shipment processing time
Orders are not shipped or delivered on weekends or holidays. Orders received by 12:00am CST will be despatched the same day. With regards to the first shipping day this is the first working day after the collection.
If we are experiencing a high volume of orders, shipments may be delayed by up to 2 days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping rates & delivery estimates
USA
*ORDERS OVER $95 TO THE CONTINENTAL UNITED STATES SHIP FOR FREE.
FREE Standard Shipping (3-5 Business Days) - FREE
Standard Shipping (3-5 Business Days) - $9.95
Express Shipping (2-3 Business Days) - $14.95
Express Overnight (From Dispatch) - $50 to $80 (depending on region)
REST OF THE WORLD
For international shipping, we have dynamic shipping prices on our website - during checkout you will be provided with live shipping rates for your country.
For most countries we offer Duties and Taxes Prepaid (This is the actual cost to cover duties and customs import fees per country). This ensures faster shipping and delivery times. You will not be responsible for paying any extra costs for importing into your country.
International Standard: Duties and Taxes Prepaid - Prices will be shown at checkout
International Express: Duties and Taxes Prepaid - Prices will be shown at checkout
For some countries we are unable to offer Prepaid Duties. You will therefore be liable to pay Duties, taxes and fees upon delivery.
At checkout you will see the following message:
International Standard: Duties, taxes and fees are due at delivery.
International Express: Duties, taxes and fees are due at delivery.
We are unable to confirm what this amount will be. Please check your local laws for more details.
UK
Please go to drowsysleepco.com
EUROPE
Please go to eu.drowsysleepco.com
International
(For international orders please allow extra time for dispatch as there is a large amount of paperwork - dispatch could be delayed by up to 3 working days although we aim to dispatch within 1-2 working days)
Please note that the cut off time for same day dispatch is 12:00am CST
If a parcel is returned to us due to lack of payment of Duties, Taxes and Fees. The shipping cost will not be refunded. If you would like the parcel reshipped then you will have to pay the shipping cost again.
3. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) (If you choose Tracked post). The tracking number will be active within 24 hours.
4. Customs, Duties and Taxes
Most international shipments are shipped via DDP (Duties and customs charges paid). You will not be liable to pay any extra charges on importing into your country. Please check the shipping method at checkout.
For any shipments being shipped via DDU (Duties and customs unpaid) you will be liable to pay these fees upon delivery. Please check the shipping method at checkout.
If a parcel is returned to us due to lack of payment of Duties, Taxes and Fees or collection of parcel. The shipping cost will not be refunded. If you would like the parcel reshipped then you will have to pay the shipping cost again.
Unfortunately we are currently unable to ship our SOS pillow spray internationally.
5. Damages
Your order leaves our warehouse in perfect condition. Upon receiving your order please verify if you have received all the products you ordered.
If you have received a damaged or incorrect product, or something is missing, please contact us immediately at support@drowsysleepco.com and we will find a satisfactory solution.
Drowsy LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods before notifying us.
6. Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
7. Pre-order items.
If your desired product is clearly marked as "pre-order", we are currently waiting for stock. You can still process the order, and you will receive it as soon as it is back in stock. If this will take more than four weeks we will contact you to advise. Any other items you order at the same time will be processed with the pre-order item when it is available. If you wish to receive other items sooner, please process them on a separate order (shipping is free). We thank you for your understanding.