49,310 total
Richard and Judy book club offered at half price. Excellent value for money and good choice of authors. Delivered super speedy by tracked 48hr. Arrived in excellent condition
Date of experience: 15 July 2024
Reply from WHSmith
Hi, thanks for letting us know how pleased you are with the prices for the items you ordered and that we delivered them safely and securely. Kind Regards, Sarah
These days I wait for the sales to stock up on stationery. I love buying from WHSMITH. They have great deals and I particularly like their colourful stationery collections which make special gifts. I buy online and delivery is quick. The only thing I would like improved is… better descriptions of the items particularly where the size is concerned, and also, when I put in key words in order to find what I’m looking for, I don’t always get the items popping up that I’m looking for even when I know they are on the website somewhere.This means that I buy less and give up. Hence the 4stars.
Date of experience: 13 July 2024
Reply from WHSmith
Hi Bea, thank you for your positive feedback; it is greatly appreciated! I'll make sure to share your comments with our team. We hope you'll shop with us again soon. Kind regards, Darcy.
I was able to find two books I had been looking for, I purchased them online and get them both at a great discounted deal - thank you whsmith!
Date of experience: 14 July 2024
Reply from WHSmith
Hi Fiona, we appreciate your kind words and your 5-star rating; it's encouraging! We look forward to seeing you soon for more shopping. Best wishes, Darcy.
I have used WHSmith many times especially while I was in uni. They have all sorts of nice looking notepads and organisers. I especially enjoy their magazines and books about the royal family and history. I have bought a few of those throughout the years.
Date of experience: 29 April 2024
Reply from WHSmith
Hi Inna, we appreciate your kind words and your 5-star rating; it's encouraging. We look forward to seeing you soon for more shopping. Best wishes, Darcy.
Quick delivery. Vendor sent me exactly what I ordered in excellent condition. I feel very comfortable ordering from WH Smith.
Date of experience: 15 July 2024
Reply from WHSmith
Hi, thanks for letting us know how pleased you are with how we processed and delivered your order. Kind Regards, Sarah
I have ordered from WH Smith a number of times, I usually use the click and collect option. However on my last order I chose to use the delivery service. I could track the item at the carriers but the item had not moved for a number of days. I e-mailed whsmith and I received a prompt reply assuring me the items were on their way, The parcel was delivered that same day, so I was very pleased with the service
Date of experience: 10 July 2024
Reply from WHSmith
Hi Irene, thank you for your review. We appreciate your kind words and your 5-star rating; it's encouraging. We look forward to seeing you soon for more shopping. Best wishes, Darcy.
Amazing life/job saving experience with the lady on the till in Liverpool lime street station Friday morning! I came from Doncaster for a works cruise ship visit to take pix & my fone was dieing, charger not working & a really kind, helpful, patient & professional lady helped me sort what I needed! I Can't thank her enough for today, she went above & beyond to help me get the right charger & pad & is a total credit to WHSmith! The best customer service experience I ever had. Please let her know how fantastic she is at what she does! Thanks Liz from Donny xxx
Date of experience: 19 July 2024
Reply from WHSmith
Hi Amber, we appreciate your nice words, this is wonderful to hear. I'll make sure to let our staff know about your encouraging words. Thank you, Darcy.
My book order (Richard and Judy book bundle) came in it's own box (6 books) and the extra book I ordered came protected with bubble wrap pillows. Seven books in total , packaged with care. 📚 Once you have paid for your items you are kept updated on delivery details.
Date of experience: 09 July 2024
Reply from WHSmith
Hi, thank you for your 5-star rating; we appreciate it! We are pleased that we were able to fulfil your purchase on time and that it arrived in the finest condition possible. Thank you, Darcy.
I just don't get to the shops like I used to do it's get to support a brand I grew up with as a kid even if it's just online Great service just how I remember it!
Date of experience: 11 July 2024
Reply from WHSmith
Hi John, we appreciate your kind words and your 5-star rating; it's encouraging. We look forward to seeing you soon for more shopping. Best wishes, Darcy.
First time ordering online from WH Smith and had no trouble. My book arrived earlier than expected and in good condition, well packaged. I would use them again.
Date of experience: 09 July 2024
Reply from WHSmith
Hi Mrs. Sutherland, thank you for your 5-star rating; we appreciate it! We are pleased that we were able to fulfil your purchase on time and that it arrived in the finest condition possible. Thank you, Darcy.
Easy to access web site.
Kept informed of progress regarding order.
Quick delivery.
This was a birthday gift. Hope recipient enjoys it as
I couldn't examine the ball point. It was well boxed.
Date of experience: 07 July 2024
Reply from WHSmith
Hi Daphne, we appreciate your kind words and your 5-star rating; it's encouraging! I will be sure to pass your kind comments and feedback on to the team directly. The future of your shopping with us is something we sincerely hope you will enjoy. With gratitude, Darcy.
Went into branch on Cornmarket Oxford looking for plain white envelopes. Asked staff member who was stacking shelves where I could find them and he said WH Smith don't sell them! After remonstrating with him how ridiculous it was that the stationers WH Smith don't sell stationery such as envelopes, I walked out. On the way out I pointed this out to the lady on the till and she took me straight to the shelves with the envelopes!! I really can't think of a good reason to shop at Smiths as there is always a problem.
Date of experience: 27 July 2024
Reply from WHSmith
Hi there, thank you for your review. I am sorry to hear that you felt let down and disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, Darcy.
I always buy files for the office at work from WHSmith as they are good and tend to be cheaper than online office suppliers. They always arrive well packaged and quick and come in a nice range of colours.
Date of experience: 19 June 2024
Reply from WHSmith
Hi Maxine, we appreciate you taking the time to give us a good review. We look forward to seeing you soon for more shopping. Thank you, Darcy.
I would recommend to look in W H Smiths for new books and a lot else to see too but buying new books they have such a big selection to choose from
Date of experience: 09 July 2024
Reply from WHSmith
Hi Patricia, we appreciate you taking the time to give us a good review. We look forward to seeing you soon for more shopping. Thank you, Darcy.
Very good service on delivery information and a great Choice on very good value on books of all types, also the quickest delivery service is very good .
Date of experience: 12 July 2024
Reply from WHSmith
Hi, we appreciate your kind words and your 5-star rating; it's encouraging. We look forward to seeing you soon for more shopping. Best wishes, Darcy.
In a world of next day delivery WHSmith's don't add up. It took a week to fulfil my book order and then when returning one of the items to store to avoid the P&P as it's not free returns the shop assistant looked blankly at me as if this had never been attempted before, when the website clearly says that this was a recommended return option. Sadly I'll be back ordering from Amazon which I should of done in the first place.
Date of experience: 12 July 2024
Reply from WHSmith
Hi there, thank you for your review. I am sorry to hear that our team has not yet resolved this issue for you and for any inconvenience and disappointment caused during your ordering experience with us. So that I can look into this as soon as possible for you and provide a resolution, please could you contact us with your order details. Kind regards, Darcy.
I wanted a book which was recommended to me. It was very simple to find and order it from WH Smith. It was delivered and read within a few days, thanks!
Date of experience: 13 July 2024
Reply from WHSmith
Hi there, thank you for the 5-star review! We're pleased to hear that you found our website easy to use and your order was delivered on time. We hope you'll shop with us again soon. Kind regards, Darcy.
I ordered a bumper bundle of 'sale items'.
All items were dispatched & delivered (in one parcel) very promptly. Delighted. Will order from WHSMITH again!
Date of experience: 10 July 2024
Reply from WHSmith
Hi Tracy, thank you for your 5-star rating; we appreciate it! We are pleased that we were able to fulfil your purchase on time and that it arrived in the finest condition possible. Thank you, Darcy.
Placed an order and promotion was only applied to part of my order even though it was not written in the T&Cs, I tried calling them and there is nobody to speak to, it’s ridiculous that a company of this size should have no contact other than email.
I have emailed but have received no response.
Date of experience: 26 July 2024
Reply from WHSmith
Hi Shloimy, thank you for taking the time to leave us a review. I am sorry to hear that our team has not yet resolved this issue for you and for any inconvenience and disappointment caused during your ordering experience with us. I can see that our team have responded to your email and we are currently looking into this. Kind regards, Darcy.
I've loved Moderno notebooks for years, but the new rebrand has not only got rid of the formats I used to buy, but has also changed some of the elements that made them so great (e.g. the width of the lines / number of dots per page) Really sad that I'm going to have to look elsewhere for notebooks now.
Date of experience: 28 July 2024
Reply from WHSmith
Hi Grace, thank you for your review. I am sorry to hear that you felt let down and disappointed by our service. I will be sure to pass your feedback on to our team. Kind regards, Darcy.
