The Game Collection Reviews

22,543  •  Excellent
TrustScore 5 out of 5

4.8

In the Video Game Shop category

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Reviews4.8

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Rated 5 out of 5 stars

5 ⭐ all the way

I have been using The Game Collection for about one year now, I'm not a big gamer per say but I have found them to have the best prices(cex & game overpriced) and selection for my ps4 needs. The service and delivery have always been outstanding and can't really find a reason to fault them.

Date of experience: 15 July 2024


Rated 5 out of 5 stars

The best prices.

I brought a few Nintendo Switch and PS5 games using them and offer the best cheapest lowest prices. Always been delivered on time and will always be my go to place to purchase new games.

Date of experience: 21 November 2023


Rated 5 out of 5 stars

TGC Conquer

I ordered MGS collection and a new Xbox controller. As TGC were having issues within their new system i emailed them on the 5th, spoke to a nice lady and ago emailed on the 23rd as I had not received an update. Cameron was a great help on tho day as he assured me my order would be processed urgently and due to technical faults within the system it may have been lost within the IT system due to updates and what not. Easily done (I work within online systems so can easily understand this.)
Well… within a couple of hours I received the email to advice it was posted.
Top class service and once again TGC show why they are the best customer focused game retailer on the market.
10/10 for all of you folks.

Date of experience: 23 July 2024


Rated 5 out of 5 stars

Best Game Shop in Existence

Amazing honestly, they have the best deals on all games would definitely buy every single game from now on from them if your not buying from this company then I seriously don’t know what to say to you

Date of experience: 24 July 2024


Rated 5 out of 5 stars

Brilliant

Really straight forward and easy to order - fast delivery, exactly what my daughter wanted.
Plus I had asked a question which was answered by return

Thank you

Date of experience: 18 July 2024


Rated 5 out of 5 stars

Great experience overall

Great experience overall. Purchase was easy and quick through website. Delivery in 2 days which is amazing considering NI, can't fault the guys, highly recommend!

Date of experience: 18 July 2024


Rated 5 out of 5 stars

Best online retailer

Eventhough the company is having a problem with their systems failing on them, they are still really fast at responding and resolving the problem. Genuinely great company, will continue to use them regardless of the delay in shipping orders.

Date of experience: 24 July 2024


Rated 5 out of 5 stars

Excellent Service

Have been using the game collection for years now and in my latest I eventually gave in and after 7 years decided to get a switch. I picked one up with 3 games and an SD card for less than what Nintendo wanted just for 2 games direct from Nintendo. Everything came together within the time frame stated and well packaged. I have no problems recommending them to other and their prices are quite decent too.

Date of experience: 01 July 2024


Rated 5 out of 5 stars

Always have had good experiences…

Always have had good experiences shopping at The Game Collection.
There was a problem processing my last order due to internal system issues.
But I was quickly notified and even given credit to use against a future purchase for the inconvenience.
Great company with great communication and they truly appreciate your business.
Will be coming back again

Date of experience: 05 July 2024


Rated 1 out of 5 stars

Customer Service lacking

The GameCollection used to be great but I have now had my last 3 orders cancelled and when asking them why they have not answered.Twice on EBay and once from the website in the past I have had other items cancelled and also Skull & Bones Premium edition arrived late.

Date of experience: 23 July 2024


Rated 5 out of 5 stars

Very helpful customer service

Great deal on my product. Due to a system change, there were some delays on the shipping so took a little longer than expected.
Contacted TGC to query the dispatch time. They kept me fully up to date and even credited my account with points as an apology for the delay. Item arrived after a week and was packaged safely. Very happy with the service I received.

Date of experience: 11 July 2024


Rated 5 out of 5 stars

Great service, great prices!

The Game Collection have always been brilliant when it comes to buying physical games. Always on time for day of release, always great value compared to the competition, plus an exceptional points programme make this the best place to buy physical games in the UK, without exception. Can't recommend them enough :-)

Date of experience: 05 July 2024


Rated 5 out of 5 stars

Great

Was great and game delivered fine was just a bit late with delivery and communication wasn't great I'd to chase it up with the company. However they did send it immediately after I queried so cannot fault.

Date of experience: 10 July 2024


Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Great, amazing experience, value for money, fast shipping, and a reward scheme makes you feel valued as a customer and helps take some of the pounds off especially in the times we live in. Highly recommended hopefully they get some retail stores.

Date of experience: 28 November 2023