NordPass® Password Manager Reviews

I had a small problem but the support was there within seconds to help me immediately.

I was particularly surprised by the support employee called “Arthur” I think it really didn't even take 1 minute to solve my problem.

I didn't even have to wait in a queue. He was also very polite and made a competent impression.

Thanks to Arhtur, I no longer have to worry.

Date of experience: July 29, 2024

firma ma w zwyczaju pobieranie opłat za następny okres subskrypcji 2 tygodnie wcześniej - okazuje się że przy rezygnacji z ponownego korzystania z oprogramowania firma nie chce zwrócić pobranych pieniędzy. Rezygnacja z subskrypcji nie jest podstawą do niepobierania opłaty. Firma nie powiadamia o terminie że będzie pobierała opłatę - tłumaczy się regulaminem. wstydthe company is in the habit of charging for the next subscription period 2 weeks in advance - I am frightened because when cancelling to use the software again, the company does not want to refund the money charged. Cancellation of a subscription is not a release to not charge. The company does not notify the deadline that it will charge - they say that such is their terms of service. shame
the company is in the habit of charging for the next subscription period 2 weeks in advance - I am frightened because when cancelling to use the software again, the company does not want to refund the money charged. Cancellation of a subscription is not a release to not charge. The company does not notify the deadline that it will charge - they say that such is their terms of service. shame

Date of experience: July 25, 2024

Switched from Dashlane after it failed to work on Android 75% of the time. NordPass was easy to transfer my existing Dashlane passwords to, however, in several cases, the user id was replace with the email address. On the first 3 websites that I used, NordPass was not offering autofill. I contacted customer service and they offered a link to a help article, which they later admitted was out of date. On my 3rd contact to them they asked for my hardware, software, and browser details. This resulted is the suggestion that I re-install the Chrome extension (I'd only installed it a couple of weeks earlier as I was a new customer). When the help desk person tried to visit the sites where I was experiencing issues they stated, "[oh yes, it doesn't seem to be working on those sites]" - and still isn't. Effectiveness on Android is about 50%, though still better than Dashlane.

Date of experience: July 26, 2024

Of the password managers I've tried, Norpass is easily the best. With LastPass, I got emails saying they had been breached at least four times in one year. I've never had such issues with NordPass. The browser extension and app also work well.

I rarely have to contact them, but if something isn't working, the customer service chat has always been able to fix the issue. My last issue was resolved easily, and the customer service reps were always very helpful. Benjamin was the last person to help me and was very pleasant and knowledgeable.

Recommend!

Date of experience: July 22, 2024

The password software is excellent and the various facilities (dark web search, password strength, etc) adds value. The support service is unbelievable. I had need for support and used the chat line. Triss answered within 30 seconds and resolved my problem within two minutes. Highly appreciated.

Date of experience: July 22, 2024

NordPass has made working online so much easier.

Auto-fill usernames and passwords via the browser extensions and in-app has been a game changer… Not to mention the auto-generate crazy passwords feature.

Safely sharing passwords with my wife makes managing joint accounts a breeze.

Also love the data breech catcher. Gives me more peace of mind.

Their customer support has been getting better year over year. I just used their online help chat function and was assisted by a very knowledgeable Kingsley in navigating an upgrade to a family plan.

Thank you Kingsley, and thank you NordPass!

Date of experience: July 19, 2024

An exemplary chat experience. Answered immediately by a real person, not a bot, who understood my problem and patiently led me through the steps needed to resolve it. The person I dealt with was Triss and they couldn't have been friendlier or more helpful.

Date of experience: July 22, 2024

Thank you Dante Sanchez for helping me to upgrade my plan. Great customer services. Can't wait to try the NordPass which has great reviews everywhere.

Date of experience: July 24, 2024

A great and convenient tool for our passwords though not all internet pages seem compatible with it at least on Firefox. The extension crashes at times and once I required the assistance of the technical support. Triss dealt with it promptly and efficiently, all companies should have such quick and friendly customer service teams

Date of experience: July 13, 2024

Thank you to Triss who was super quick and helpful with my request, answering all the questions I had and helping to reset my account. The experience was quick and painless, ta!

Date of experience: July 24, 2024

I initially set up NordPass a couple of months ago, but never really used it. I wanted to start adding data today, and realised I couldn't for the life of me remember my master password, and I had neglected to create and download a recovery key.

As there was no data in it, a full account reset wasn't an issue for me. I contacted their support team, and was immediately helped by first Ava, and then Dante. Both were extremely helpful, friendly and polite. It was actually a pleasure dealing with them.

Date of experience: July 17, 2024

“Eryc was fantastic in assisting me with my issues this evening. His service went above and beyond what was required, and I truly appreciate it. I’m committed to staying with this company for years to come, and I won’t hesitate to recommend it to friends and family. Excellent service!”

Feel free to let me know if you need any further assistance! 😊

Date of experience: July 17, 2024

Denzel (Support advisor) really helped my out with a few bugs I was experiencing. Overall after using this service for a few months, I am really impressed with their security, confidentiality and responsiveness to support queries. Most companies in 2024 dont care about response times and let you suffer for 48-72 hours on ticket based systems. But advisors like Denzel helped my out instantaneously on the chat based support on their website - and offered clear and concise guidance to solving the issues. 10/10 service. Would highly recommend.

Date of experience: July 20, 2024

I recently made the decision to change password managers from LastPass to NordPass. The changeover was fairly easy and NordPass seems to be exactly what I needed. That said, I have experienced a few issues and this is where I can truly state that the online support has been exceptionally strong. Today I chatted with Dante Sanchez for possibly the second time. Dante is professional, helpful, and patient. At the end of the day, he provided the assistance and support I needed and together we achieved a positive resolution to the issue. He represents NordPass in a very positive manner!

Date of experience: July 16, 2024

I've been a Nord user for years. The service is fantastic! The customer support team is excellent as well. I want to give a special shoutout to Triss, Estrella Lopez,Alejandro Ortega and Neizan Valverde. They were incredibly helpful, efficient, and polite. Overall, the service has been top-notch.

Date of experience: July 16, 2024

Great product, and timely support when you need it - special mention to Triss for the excellent & rapid help in rectifying an issue I experienced (user error)

Date of experience: July 28, 2024

The service was very good especially as I had been working on trying to resolve my issues and after many hors was fraught at the edges by the time I contacted the service Triss was exceptionally patient and determined to resolve things, Thank you Triss.

Date of experience: July 26, 2024

Im Using Nordpass for about 3 Years now, never had any unresolved problems.

I mixed up my Nordpass Account Email with the Apple Email i used to pay for a 12 Month plan and even though i paid i diddnt get the premium functions.

Once i realized i went to the NordPass Website and got help from the Chat function on the Website and a very friendly and competent Assistant named "Triss" helped me out very quickly. Even though the Images and Details i provided weren't in english the assistant resolved the issue in no time.

Date of experience: July 12, 2024

Denzel had to deal with me, a person who tends to rush errgo make mistakes. Denzel was extremely patient and eager to help. end result was my problem was solved in a timely manner.

Date of experience: July 18, 2024

Absolutely brilliant customer support service (thank you Dante Sanchez). I was locked out from my account, and I tried their online chat support, and to my complete shock, a HUMAN actually answered within seconds (I swear this is the first time in many, many years I got to talk directly to a human from the get-go, no annoying bots asking idiotic questions). Then, he managed to sort out my issue within 5 minutes. This has been not only deeply appreciated but also damn refreshing!

Date of experience: July 13, 2024