Troubleshooting

Discover solutions for common issues and explore best practices to diagnose and resolve problems.

I'm having problems with my Mozilla account

Get answers for common questions about your Mozilla account.

Last updated: 12/20/2023

Here are some common solutions to help you resolve issues such as missing confirmation emails and outdated or locked Mozilla account status.

Last updated: 06/27/2024

This article describes what you should do to prevent someone from accessing your passwords on a lost device with Firefox Sync.

Last updated: 10/29/2023

Pocket for Firefox lets you save articles for later. All you need is a free account. Sign up or sign in with your Mozilla account.

Last updated: 10/23/2023

Learn how to sign in to Pocket with your Mozilla account and resolve issues with signing in.

Last updated: 10/23/2023