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TEKKEN 8 > General Discussions > Topic Details
 This topic has been pinned, so it's probably important
[Izmar] Community Manager  [developer] Jan 25 @ 10:52pm
Crash/Bug Reporting Master Thread
Hello Fighters!

We appreciate your assistance in flagging launch bugs to our team! We're working to smooth out these issues, and your detailed reports are a huge help.

Please use this thread to flag general issues, and then send a more detailed ticket to our support team that includes the following information:

You can then submit your ticket to support for your region!
North/South America: https://support.bandainamcoent.com/
Europe: https://service-en.bandainamcoent.eu/app/list_title/p/9622/TEKKEN%208
Asia: https://www.bandainamcoent.asia/default/contact-us
Japan: https://bnfaq.channel.or.jp/title/3016

[Known Issues]
Online Stability – Fix applied, should be working normally, but please report any additional issues.

Steam Deck Fatal Error - Possible Solution: Proton Hotfix, Details - https://steamcommunity.com/app/1778820/discussions/0/4147320059828061881/

Thanks for helping us get everyone back in the fight!
Last edited by [Izmar] Community Manager; Jan 26 @ 8:22am
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Showing 1-15 of 1,466 comments
ひたぎ Jan 25 @ 11:04pm 
I can't even play the main story: the loading ends and then it's just black screen, even though the game still runs. What pisses me the most is that demo worked just fine.
#1
RazingPhoenix Jan 25 @ 11:17pm 
Game crashes when I rematch. Not sure if it's coincidence but seems to happen more often when the end of match cutscene is skipped. Will fill out a ticket using the link.
#2
Izaya Jan 25 @ 11:24pm 
crash when I accept rank battle.
#3
1-800-IAM-WOLF Jan 25 @ 11:30pm 
Several Movies in the Gallery makes the game permanently hang.
Focring to ALT+F4 to close the game.
Happens on Movie 5-5, 9-1, 10-8 and 13-1

Ranked Mode immediately Crashes on Matchmale (leading to penalties).
Fatal Error: UE-Polaris Game has crashed and will close.
Last edited by 1-800-IAM-WOLF; Jan 25 @ 11:44pm
#4
sO_RoNerY Jan 25 @ 11:33pm 
Must be the Engine 5 giving this game problems. Because Tekken started back the first Tekken and no dev can make a stable game at first launch without issues? Sheesh. No one can learn not to rush a game?
#5
1-800-IAM-WOLF Jan 25 @ 11:35pm 
Originally posted by sO_яoNєrY:
Must be the Engine 5 giving this game problems. Because Tekken started back the first Tekken and no dev can make a stable game at first launch without issues? Sheesh. No one can learn not to rush a game?

The Problem is mostly that Technology advances TOO FAST.
Every year we get new tech that force old stuff out. It seems we cannot stay in one state for very long anymore before you have to push more money to move to newer tech.
#6
speedyrogue Jan 26 @ 12:28am 
crashes too often. Online matches crash the game whenever a rematch starts.
#7
kiteless 凧無し Jan 26 @ 12:44am 
crash whenever I accept an online match, totally borked right now
#8
Orimmiro Jan 26 @ 12:52am 
Originally posted by Izmar Community Manager:
Hello Fighters!

We appreciate your assistance in flagging launch bugs to our team! We're working to smooth out these issues, and your detailed reports are a huge help.

Please use this thread to flag general issues, and then send a more detailed ticket to our support team that includes the following information:

You can then submit your ticket to support for your region!
North/South America: https://support.bandainamcoent.com/
Europe: https://service-en.bandainamcoent.eu/app/list_title/p/9622/TEKKEN%208
Asia: https://www.bandainamcoent.asia/default/contact-us
Japan: https://bnfaq.channel.or.jp/title/3016

[Known Issues]
Online Stability – Fix in Progress

Steam Deck Fatal Error - Possible Solution: Proton Hotfix, Details - https://steamcommunity.com/app/1778820/discussions/0/4147320059828061881/

Thanks for helping us get everyone back in the fight!
The EU ticket doesnt work.. I cant launch the game without fatal crash.
#9
Meggy Jan 26 @ 12:52am 
Originally posted by ひたぎ:
I can't even play the main story: the loading ends and then it's just black screen, even though the game still runs. What pisses me the most is that demo worked just fine.



OMG THIS IS HAPPENING TO ME
#10
SweetTestGameBabes Jan 26 @ 12:54am 
movie klick crash when i look a movie pc crash complete
#11
1337Dude Jan 26 @ 1:03am 
This is the first $70 I've ever bought where the game doesn't work, at all. Seriously, what the hell? It's 2024 and we still have games that are completely broken on launch?
#12
Shuffling Jan 26 @ 1:07am 
Did anyone encounter this problem with "err(online_29)@@@@" on the main screen? Doesn't let me play the game
#13
InfernoKazama Jan 26 @ 1:38am 
I got a fatal error about Polaris and now the game will not start
#14
Amita_Bull Jan 26 @ 1:42am 
Is BANDAI NAMCO going to do anything about absurdly big save size? it was at hefty 220+ megabyte. I just turned off steam cloud because it was uploading it after each crash and I have data quota on my internet plan.
#15
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TEKKEN 8 > General Discussions > Topic Details
Date Posted: Jan 25 @ 10:52pm
Posts: 1,466

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