Rakuten.com (USA) Reviews

29,456  •  Excellent
TrustScore 4.5 out of 5

4.4

In the Cashback Provider category

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Reviews4.4

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Rated 1 out of 5 stars

Not receiving credit when I order!

Every time I order from Kohls or Vitacost I DONT get my rewards. I’m clicking on the link to activate and the past 3 orders have not shown on my account. This has been happening most of this year. I have reached out several times via chat and you always give me the credit but I have to go through the hassle EVERY TIME!!! This is really annoying. I did not reach out for the past 3 orders 2 Vitacost and 1 Kohls b/c I’m annoyed and busy but would like you to credit my account without the hassle.

Date of experience: 18 July 2024


Rated 4 out of 5 stars

Easy way to get cash back

Rakuten is relatively easy to use and it's hard to argue with cash back.

Pros: Easy to use tools like browser extension and mobile app. Easy to track "shopping trips" and orders.

Cons: Categories can be complicated or vague.

Date of experience: 02 July 2024


Rated 4 out of 5 stars

Rakuten is great but there are tricks

I love Rakuten, but there are some "rules" you have to follow that I've figured out after not getting the rebate a few times. You can't click through Rakuten and then spend too much time on the merchant's site and you can't add anything to your cart before clicking through Rakuten. You have to go to the merchant's site, do all your perusing, decide what you want to buy, close the merchant's website, then go to Rakuten and click through to the merchant's website, immediately find what you want and add it to the cart and check out. If you do this out of order, you might not get the rebate. Although I have found Rakuten's customer service to be good about adding the rebate after the fact if you send them the receipt.

Date of experience: 06 July 2024


Rated 4 out of 5 stars

Cash back...always a good thing. 😊

Really like and appreciate Rakuten but at the 'store', I shop the most, QVC, the % rarely ever goes higher than 2%. Hard enough to find things in the local stores so I often shop on line. No % off at Amazon either.

Date of experience: 12 July 2024


Rated 5 out of 5 stars

Why wouldn’t you use Rakuten?

Using Rakuten is so easy and who doesn’t enjoy getting a little bit back on every eligible purchase? I buy whatever i would have bought anyway but using Rakuten saves me a little off the purchase price.

Date of experience: 30 June 2024


Rated 5 out of 5 stars

Real deal. Real money. Real easy.

It's so easy to earn real money! I was skeptical at first but I'm a believer. It's really no different to regular online shopping. You go to Rakuten, select the retailer you wish to shop and then shop! No tricks, no hoops to jump through. Easiest money you'll ever make.

Date of experience: 01 July 2024


Rated 4 out of 5 stars

I really love making a bit of money…

I really love making a bit of money while doing my regular shopping. Being old and forgetful, sometimes I forget to go to the online store through your site. But other than that I have no technical issues and just enjoy what is offered.

Date of experience: 02 July 2024


Rated 3 out of 5 stars

This Platform is GREAT until its not...

I LOVE this platform simply because I love receiving cash back on my purchases. I will even choose my shopping trips based on being able to get money back through Rakuten. The only thing that makes this frustrating is having to submit a request to receive the cash back when I am clearly doing all that is expected in order to get the cash back...I ALWAYS click on the banner to enable the cash back but with certain sites such as TEMU which I shop from on a regular basis, I ALWAYS have to request to receive my funds. If it continues I will discontinue using this platform and find something similar.

Date of experience: 15 July 2024


Rated 5 out of 5 stars

Totally satisfied customer

The Temu site is very easy to read and intuitive to use. Customers are kept informed on every step of the fulfillment and delivery process. Should there be any problems with delivered products, returns/refunds are immediately handled with excellent customer service.

Date of experience: 03 July 2024


Rated 5 out of 5 stars

Love Rakuten!

Using Rakuten is so easy, and it alerts me to deals I wouldn't have known about. I love getting paid for shopping I would have done anyway!

Date of experience: 10 July 2024


Rated 5 out of 5 stars

Great service

Whenever there are issues with cash back they are always on top of it and take care of it to make sure we get our bonus money in our accounts.

Date of experience: 15 June 2024


Rated 4 out of 5 stars

Rakuten is a very diverse site covering…

Rakuten is a very diverse site covering 90% of the stores that I shop at.
The only drawback, is that when I travel with my boss, he always receives a higher percentage than what I received, so our expense reports are different.

Date of experience: 01 July 2024


Rated 5 out of 5 stars

Amazing reward program

Amazing that shopping with Rakuten and getting rewarded is so fast and easy. Use the extension, shop your usual stores and collect cash. Ka-ching!

Date of experience: 28 June 2024


Rated 4 out of 5 stars

Overall experience is good

Overall experience is good. However, there were still many times where I need to make sure to capture a screenshot final checkout page, as there were still times where the cashback never taken.

Date of experience: 01 June 2024


Rated 5 out of 5 stars

I have used Rakuten for several years

I have used Rakuten for several years. The transaction has an alert page which pops up and tells one how much you will save. I think the discount on most items is fair. I look for stores that take Rakuten for a discount.

Date of experience: 06 July 2024


Rated 5 out of 5 stars

Rakuten is VERY easy to use

Rakuten is VERY easy to use. Just click to activate on your shopping site, shop and check out. Rakuten will do the rest. At the end of the current earning cycle, Rakuten will automatically send you a check. Highly recommend this app. Have used it for years.

Date of experience: 01 July 2024


Rated 5 out of 5 stars

Everyday Savings

I check Rakuten every time I do some online shopping. The rebates add up and any way I can further save on my purchases is appreciated.

Date of experience: 02 July 2024


Rated 5 out of 5 stars

Always nice to get cashback rewards…

Always nice to get cashback rewards from my online purchases. The automatic' quarterly transfer of my earned cashback dollars into my checking account is even nicer!

Date of experience: 02 July 2024