[Important]Helpful Support Articles for Dawntrail Early Access and Launch
In anticipation of the early access and launch of Dawntrail, we would like to share a list of support articles which new or returning players may find helpful in resolving account-related inquiries.
Make sure to purchase the correct version of Dawntrail
・Confirm which version of the game you have registered by logging into the Mog Station and visiting the Service Account Status section: https://sqex.to/tjGxz
・What is the difference between the Steam and Windows PC versions of FINAL FANTASY XIV?: https://sqex.to/Tf8aU
General Tips for Returning Players
・Several Tips for Returning to FFXIV: https://sqex.to/12cBR
・Confirm that you are logging into the correct Square Enix account with the characters you would like to play. A list of characters and their Home Worlds can be found by logging into the Mog Station (Service Account Settings > Switch Service Account). https://sqex.to/tjGxz
Login Information
・What is a Security Token?
A One-Time Password Token is a device/application for displaying One-Time Passwords that will dramatically improve account security when used. If you do not have a One-Time Password Token registered, please leave this field blank when attempting to log into an account.
・Using a Security Token: https://sqex.to/ik7RE
・How to Activate a Software Authenticator: https://sqex.to/Xafkp
・How do I remove the Square Enix Security Token from an account?: https://sqex.to/3AnC0
・I forgot my Square Enix ID/Password and Security Question & Answer: https://sqex.to/lBdAz
Updating your Square Enix account information
・How do I change my registered information?: https://sqex.to/etOrp
・I can't change my email address. What should I do?: https://sqex.to/iCC0m
For security purposes, accounts that have been inactive for an extended period may be placed on a login restriction and will require a password update.
We recommend logging into your account ahead of early access and launch to verify if there are any login restrictions in place.
・I cannot log in to my account: https://sqex.to/sZjMf
・How does the login restriction work?: https://sqex.to/JsgTS
If you have any issues that you are unable to resolve using the tips above, our support team is more than ready to help! Please visit the FINAL FANTASY XIV Support Center, which offers several methods of contacting us including chat, email, and phone. Please note that the options to contact us through chat or phone are only available Monday through Friday, 9:00 a.m. to 6:00 p.m. (PDT) and excludes holidays.
Make sure to purchase the correct version of Dawntrail
・Confirm which version of the game you have registered by logging into the Mog Station and visiting the Service Account Status section: https://sqex.to/tjGxz
・What is the difference between the Steam and Windows PC versions of FINAL FANTASY XIV?: https://sqex.to/Tf8aU
General Tips for Returning Players
・Several Tips for Returning to FFXIV: https://sqex.to/12cBR
・Confirm that you are logging into the correct Square Enix account with the characters you would like to play. A list of characters and their Home Worlds can be found by logging into the Mog Station (Service Account Settings > Switch Service Account). https://sqex.to/tjGxz
Login Information
・What is a Security Token?
A One-Time Password Token is a device/application for displaying One-Time Passwords that will dramatically improve account security when used. If you do not have a One-Time Password Token registered, please leave this field blank when attempting to log into an account.
・Using a Security Token: https://sqex.to/ik7RE
・How to Activate a Software Authenticator: https://sqex.to/Xafkp
・How do I remove the Square Enix Security Token from an account?: https://sqex.to/3AnC0
・I forgot my Square Enix ID/Password and Security Question & Answer: https://sqex.to/lBdAz
Updating your Square Enix account information
・How do I change my registered information?: https://sqex.to/etOrp
・I can't change my email address. What should I do?: https://sqex.to/iCC0m
For security purposes, accounts that have been inactive for an extended period may be placed on a login restriction and will require a password update.
We recommend logging into your account ahead of early access and launch to verify if there are any login restrictions in place.
・I cannot log in to my account: https://sqex.to/sZjMf
・How does the login restriction work?: https://sqex.to/JsgTS
If you have any issues that you are unable to resolve using the tips above, our support team is more than ready to help! Please visit the FINAL FANTASY XIV Support Center, which offers several methods of contacting us including chat, email, and phone. Please note that the options to contact us through chat or phone are only available Monday through Friday, 9:00 a.m. to 6:00 p.m. (PDT) and excludes holidays.
