HP Notebook Computer Battery Safety Recall and Replacement Program

HP continuously monitors issue reports and reported problems. Our monitoring showed that additional batteries should be included in the recall program. These additional batteries were sold with the same notebook products as communicated in the June 2016 battery recall. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. However if you have already received a replacement battery, you are not affected by this expansion.HP customers affected by this program will be eligible to receive a free replacement battery for each verified, recalled battery.

It has been determined that additional batteries used in the manufacture of the same products are affected by a potential safety issue.

Yes. HP has identified additional batteries that have been included for the expansion. It is possible that your battery has now been identified as being part of this recall program. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected.

No. If you have already received a replacement battery through the HP battery recall program, you are not affected by this expansion.

HP continuously monitors issue reports and reported problems. Our monitoring showed that additional batteries should be included in the recall program.

HP has identified additional batteries that have been included for this expansion. In the interest of customer safety, HP has notified customers who have registered products that may have been sold with an affected battery. The validation process may show that your battery is not affected by this recall.

Yes. You can use the existing download or download the utility again from the website

No. HP is not recalling its notebook computers. HP has announced, in cooperation with various government regulatory agencies, a worldwide voluntary safety recall and replacement program for certain notebook computer batteries.

HP has announced, in cooperation with various government regulatory agencies, a worldwide voluntary safety recall and replacement program for certain notebook computer batteries. The affected batteries have the potential to overheat, posing a fire and burn hazard to customers. HP’s primary concern is for the safety of our customers. HP strongly encourages customers to cease use of affected batteries immediately, because these batteries pose a fire and burn hazard. HP will provide a replacement battery for each verified, affected battery, at no cost to you. If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options. Customers may continue to use the notebook without the battery installed by connecting the notebook to external power.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.

Individual customers should go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if their battery is affected, and to order a free replacement battery, if eligible. HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.

Individual customers should go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if their battery is affected, and to order a free replacement battery, if eligible. For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.

You can download the HP Battery Program Validation Utility from this website. Please go the Validate tab and download the utility. Alternatively you can find this information on the service label on the bottom of your notebook, inside the battery compartment or under the service door; in System Information (press fn+esc on your notebook keyboard); or from the Command Prompt. For detailed instructions please go to the Validate tab on this website. You may also refer to the video here: http://support.hp.com/us-en/document/c00033108.

Yes. You may continue to use your notebook without the battery installed by connecting the notebook to external power. However, HP strongly encourages customers to go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if their battery is affected, and to order a free replacement battery, if eligible.

If you are eligible for a free replacement battery, you can order your battery through the HP Battery Recall website at: HP.com/go/batteryprogram2016. If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options. HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.

No. HP will send you a free replacement battery for each verified, affected battery validated on the HP Battery Recall website. Refer to the instructions included with the new battery for information on what to do with the recalled battery.

HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.
For information please contact the relevant regional Bulk Process team at one of the following email addresses:

I. For North America: NABulkBattery@hp.com
II. For Latin America: LABulkBattery@hp.com
III. For Europe, Middle East, and Africa: EMEABulkBattery@hp.com
IV. For Asia Pacific: APJBulkBattery@hp.com

No. The issue identified is with the battery only and would not cause damage to the notebook. You may continue to use your notebook without the battery installed. HP will provide a replacement battery for each verified, affected battery, at no cost to you.

Absolutely. HP fully stands behind its products. HP has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.

HP recommends that you go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if the battery you purchased is affected.

Yes. HP will provide a replacement battery for each verified, affected battery, at no cost to you. If a replacement battery is not available, an HP representative will contact you within 2 business days to discuss other resolution options. HP has put in place a Bulk Validation and Replacement Order process to assist our customers who have 10 or more potentially affected batteries to validate.

No. HP strongly encourages all customers to cease use of the affected batteries immediately, because these batteries pose a potential safety hazard to customers.

On placing your order you will receive an Order Confirmation email. Once your battery has been shipped, you will receive a Shipment Confirmation email. Please refer to your Shipment Confirmation email with tracking number to track the progress of your shipment. You may also check the status of your order on the Check Order Status tab on this web page.

Please refer to the instructions included with the new battery for information on what to do with the recalled battery.

No. The issue identified is with certain batteries for specific HP Notebook Computer models only.

Minimum system requirements for the utility are:
·        Windows Operating System
·        Microsoft .Net Framework 4.5.2
·        HP Software Framework
Please validate the battery manually on the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016.

Please go to Contact Us section on the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and complete the form to request assistance.

The utility is a small download. You will need to open and run the downloaded utility by clicking on the *.exe file. The validation results show in a window.  If you are having problems with the utility, please validate your battery manually on the HP Battery Recall website at: HP.com/go/batteryprogram2016.

Yes. HP's primary concern is the safety of our customers. To minimize risk of the battery overheating, HP advises customers to cease using the battery immediately. Remove the affected battery from the notebook and order a replacement battery on the HHP Battery Recall website at: HP.com/go/batteryprogram2016. Please refer to the instructions included with the replacement battery for information on what to do with the recalled battery.

If your battery shows signs of overheating, stop using the battery immediately. If your battery is not one of the recalled batteries, contact HP at the in-country telephone numbers at the following link: https://hp.com/go/Recallcontacthp.  If your battery has been identified as affected by this recall, you can order a replacement battery at no cost, through the HP Battery Recall website at: HP.com/go/batteryprogram2016.

No. The HP Notebook Battery Safety Recall and Replacement Program is being conducted through the HP Battery Recall website at: HP.com/go/batteryprogram2016.

HP strongly encourages all customers to cease use of affected batteries immediately, because these batteries pose a fire and burn hazard. In the interest of safety please go to the HP Battery Recall website at: HP.com/go/batteryprogram2016 to check if your battery is affected, and order a replacement battery if eligible.