Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application.
This is the only way we can answer any questions about your record attempt, if questions are asked through other methods they may not be answered.
The correspondence box attached to your application will only become available once the guidelines for your record attempt have been issued or after the standard 12 week processing time, this will allow us time to assess your application. We cannot guarantee all applications will be accepted and guidelines issued, we will provide a reason if we’re unable to accept your application – here are some reasons on why applications are rejected.
Check out our most common FAQs below.
Waiting times for a Self-service application can take up to 12 weeks.*
It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt.
Once we receive the evidence for your record attempt, it can take up to 12 weeks* for us to review your documentation and let you know if your record attempt has been a success.
If you need a speedier response, we advise that you use the Priority Application service which will speed the processing of your record application to just 5 working days. This is a paid-for service which costs £500 (in the UK) and $800 (in the US) for applications for existing record titles, and £650 (in the UK) and $1,000 (in the US) for applications for new record titles. You can select this service when submitting your application. If you have already submitted a Standard Application and decide that you want to upgrade to the Priority Application service, you can do so at any time. To upgrade please log into your account, click onto your record title. On the next page, click on ‘Upgrade to Priority’ and then follow the prompts.
Please note, using the Priority Application service does not guarantee that your application will be successful and we do not issue refunds if your application is unsuccessful.
Please note that the Priority Application service is only available to Standard Applicants. If you are applying on behalf of an organisation or brand, you can access a fast-tracked application and many other services through our fee-based Consultancy services. To learn more please visit the Business Solutions section of our website.
Visit our guide to evidence page to get an idea of the evidence you need to provide as part of your record attempt.
*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications.
Please refer to our Current application waiting times for the most up-to-date information.
At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us.
If you have received notice that your application has been accepted you can then use your online account, to send us a message to enquire about your application progress. To access your online account, log in and select the relevant application and scroll to the bottom of the page to the correspondence box. Your message will be delivered directly to the Records Manager dealing with your application.
This facility is only available once your application has been accepted and your guidelines have been released to you and it can take up to 2 weeks* to receive a response.
If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service.
You can also check on the status of your application, update your profile details and application information, by logging into your account.
We receive almost 1,000 applications every week and sometimes experience delays. In the unlikely event you have not received a response from us within 12 weeks* of submitting your application, please contact us with your application ID, registered email address and proposed record title. Our Customer Service team will be able to look into this for you.
*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications.
Please refer to our Current application waiting times for the most up-to-date information.
Guinness World Records receive over 50,000 record applications a year - that's almost 1,000 applications every week!
Due to the consistently high volume of applications we receive, the waiting times for a response to a Self-service application can be up to 12 weeks*.
Once we receive the evidence for your record attempt, it can take up to 12 weeks* for us to review your documentation and let you know if your record attempt has been a success.
*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications.
Please refer to our Current application waiting times for the most up-to-date information.
You can choose the Priority Application service during the online application process when you first submit your application. If you decide you want to speed things up a bit later, you can switch to Priority Application at any time. If you choose the Priority Application option, your application will be reviewed within 5 working days. Normal application processing can take up to 12 weeks*.
To do this, please login to your Guinness World Records account, select the relevant application and click on Upgrade to Priority Application.
Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record.
The Priority Evidence Review service is only available AFTER we have received your full evidence, and will ensure that your evidence is reviewed within 5 working days (waiting times are up to 12 weeks* for standard applications).
We currently accept 2 methods of payment for Priority Application and Priority Evidence Review: PayPal and Worldpay.
Please note our Priority Application service is not a consultative service for standard applicants – it only speeds up the standard application process. Using the Priority Application process does not guarantee that your application will be successful, and we do not issue refunds if your application is unsuccessful.
If you wish to learn more about our fee-based Consultancy services or if you are applying on behalf of an organisation or brand please visit the Business Solutions section of our website.
*Please note - Our usual wait times are sometimes extended when we have larger than normal volumes of applications.
Please refer to our Current application waiting times page for the most up-to-date information.
Our priority application and evidence review services are only available to individuals or small groups whose primary purpose for attempting a record is personal achievement.
If you are attempting a record on behalf of an organization, please contact our Consultancy division where they are included as part of a wide range of products and services to help maximise the impact of your record attempt. To find out more about how we can help, visit our Business Solutions pages.
First of all, congratulations - you are Officially Amazing!
As a Guinness World Records record holder, you will be entitled to one complimentary record holder certificate.
All newly approved record holders will need to personally order their own Record Holder certificate direct from the Guinness World Records Store. Please log into the Store using your login and password for your Guinness World Records account and your free certificate will be added to your basket automatically. This certificate is free of charge. If you would like to order any further Record Holder certificates then please add these to your basket.
Please note: We do not currently provide ‘soft’ or electronic copies of certificates.
Guinness World Records has decided to cease using verification codes for purchase of a certificate. If you wish to purchase a certificate, then please visit the Guinness World Records store and refer to the rest of the information in our certificates FAQs.
If your order is for your complimentary certificate only then you can choose to have them delivered for free via a non-trackable service. Please select “Free Shipping” on your checkout page and allow 2-4 weeks from receipt of your order. If you wish to upgrade to a tracked service, please choose one of the chargeable shipping options. You will receive a confirmation email once your order ships.
If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. If you incur any problems or have any questions concerning your order or the status of your order, contact our customer service representatives who are available from 9 a.m. to 5 p.m. GMT Monday through Friday.
Please visit the certificates page in the Guinness World Records store and simply click on the “Add to Basket. You will be asked to sign-in using the email address and password that you use to access your Guinness World Records account.
Please use our forgotten password function to reset your password.
Orders can take from 2 - 4 weeks to arrive. If you have waited over 4 weeks and have still not received your order please contact us on the Guinness World Records store.
Visit the Guinness World Records store certificate page and simply click on the ‘add to basket’ underneath the certificate of participation section to bring up the ‘Find your official (Guinness World Records) record breaking event’ box.
There you will be able to search for a Record Title by entering the date and country of where the record took place. Once selected, click on continue to bring up the search results of all records that took place in that location and date. Select your Record Title, click continue and then follow the instructions on the next page to purchase.
If you can’t find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance.
If you do not know the date of the event, then we would advise at first, to try searching surrounding dates. If you are still unable to locate your event, then please contact the event organisers directly.
If you incur any problems or have any questions concerning your order or the status of your order, pleased contact our customer service representatives who are are available from 9 a.m. to 5 p.m. GMT Monday through Friday.
Before checkout, you will be asked to review and approve the wording of your certificate. Please do not proceed and continue to the checkout stage unless the wording of the certificate is absolutely correct. If there are any issues with the text on your certificate, please contact us. Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name.
Guinness World Records have a standardised certificate formula that is adhered to when creating texts for certificates. We do not 'personalise' or make amendments to certificate texts UNLESS there is a clear error with the certificate text such as a misprint or a misspelling. If you are purchasing a Certificate of Participation, then you will be able to personalise your certificate with your name, following the instructions on the Certificate of Participation page.
If you would like to order more certificates for the same GUINNESS WORLD RECORDS record title, these can be added to your basket – up to a maximum of 100 – at any time during the shopping process. If you would like more than 100 certificates, please contact us at the Guinness World Records Store.
All Official Guinness World Record titles that you have successfully achieved will be located on the drop down list for additional certificate purchase. If you cannot locate your record title on this list, then we would advise you to login to your main Guinness World Records account to check the application status of your record title. If you have any questions regarding the status of your application, then please ensure that you submit an online correspondence using the online correspondence tool on your application summary page (located at the bottom of the page). You can access this tool by logging into your account and clicking on the record title on your dashboard page.
You can order up to 100 copies of a single name certificate via the Guinness World Records store. For orders over 100 please contact us. You can order up to 20 individually named certificates via the store, please contact us for orders over 20.