39% reduction of training time redeployed as billable hours
Challenge
Continued learning of staff at a global professional services company was important – the quality of their services is highly dependent on the quality of their people. However, with multiple client commitments to juggle, staff often had limited time for learning. Non-mandatory training courses had low engagement, completion, and satisfaction rates. Effective and efficient learning was also key, because hours spent on learning, reduced an employee’s billable hours.
Solution
The agency partnered with a disruptive AI learning platform to revolutionise the way it built and delivered training courses. The platform delivered hyper-personalised learning journeys, employees were more engaged, completion and satisfaction rates were higher and training time was reduced increasing billable hours.
Outcome
- 39% reduction in training time required
- Improved completion rates to 95% on adaptive programmes.
- The organisation were able to unearth previously unseen areas of risk in learner cohorts and identify gaps in knowledge and confidence, which could be used as areas of focus with training managers.
Our approach is focussed, hands on and delivers material business outcomes
Unlocking Competitive Advantage
