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Why can't I add Citibank-issued credit cards to Apple Wallet?

Ever since I started using AppleWallet (three phones ago), I have been unable to add my Citibank Costco Visa and AAdvantage MasterCard to it. Just traded up (from a 12 ProMax) to a 15 Pro, and I still can't do it. I keep getting "contact your card issuer" error messages. What's wrong with Citibank anyway--is it because these cards are "affinity" cards rather than Citibank Visa or MasterCard issued directly by the bank rather than a "partner" business entity? I also have trouble trying to add my driver's license and transit pass. Any clues? (Please, no multi-paragraph lines of code like someone kept posting a year or two ago, thinking he was being helpful).

iPhone 15 Pro

Posted on Oct 9, 2023 7:32 PM

Top-ranking reply

MeganQue

Level 1

14 points

Posted on Jan 10, 2024 3:53 PM

I found the solution, you add the card to your wallet through the citi Mobile app.

go to services down at the bottom

of the app, then control hub, and right there you can add card to Apple wallet.

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Why can't I add Citibank-issued credit cards to Apple Wallet?

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