Transactions
Transaction Issues![anchor](https://cdn.statically.io/img/www.paypalobjects.com/btdevdoc/braintree/img/fallback/icon--link.png)
Outside of standard processor declines and gateway rejections, additional unexpected issues can occasionally prevent transactions from processing smoothly. Known as transaction issues, these rare occurrences are generally a result of something more complex than a normal declined or rejected transaction.
Notifications![anchor](https://cdn.statically.io/img/www.paypalobjects.com/btdevdoc/braintree/img/fallback/icon--link.png)
By default, your first admin user created in the gateway will receive transaction issue notifications, but this can be adjusted in the Control Panel. To edit your notifications:
- Log into the Control Panel
- Navigate to Settings > Processing
- Scroll down to Transaction Issue Notifications and click Options
You have two options for designating who will receive transaction issue notification – adding a User Recipient or an Email Recipient.
User Recipients: This field allows you to send notifications to existing users in the Control Panel. These recipients will receive notifications for the transactions their role has access to.
Email Recipients: This field allows you to send notifications to any email address, regardless of whether the email is associated with a user in the Control Panel. This can be particularly helpful if you use internal distribution lists to monitor transaction issues (e.g. transaction_issues@yourcompany.com). Emails entered in this field will receive all transaction issue notifications, even if the address corresponds to a Control Panel user with limited permissions.