Solutions

Professional Services

Expertise and Experience Delivers Success

Crawford Technologies Professional Services offers a comprehensive solution to electronic document processing systems and applications by providing knowledgeable IT professionals, industry-leading technology, and proven processes. They assist organizations in every phase of implementation, from planning and installation to training and integration, using a combination of innovative technology and real-world expertise to reduce costs and increase benefits associated with customer communications management.

Professional Services

enPower

enPower and its foundation of APIs and Web Services empower organizations to stay agile and utilize emerging technologies without needing to rip out and replace existing legacy infrastructure.

ILA

The dual-screen ILA supports real-time, back-and-forth conversation in multiple languages. Simply approach the device (or connect remotely via the web), choose your language/dialect, and start communicating in seconds.

AccessibilityNow.com

AccessibilityNow.com is a cloud-based e-commerce site that lets a user upload PDF files and receive the WCAG-compliant Accessible PDFs back.

AccessibilityNow Designer

AccessibilityNow Designer delivers a highly flexible and intuitive way to design new application configurations or to update the configuration of existing applications without programming and IT involvement.

AccessibilityNow DocMD

DocMD finds all hosted documents, tests them for compliance and provides remediation options to fix those which are not accessible.

AccessibilityNow Gateway

AccessibilityNow® Gateway solution provides organizations with the ability to retrieve, convert and present information from Archive systems and ECM repositories quickly and accurately to support multi-channel delivery requirements.

AccessibilityNow Publisher

With AccessibilityNow Publisher, you can automatically tag and convert documents such as marketing literature, letters, books, manuals and other communications into print-ready Accessible PDF (WCAG and PDF/UA) or Accessible HTML5, ensuring compliance with global regulations.

AccessibilityNow Services

Crawford Technologies’ Document Accessibility Services are ideal for assisting organizations in converting documents into electronic or physical formats that are accessible to individuals who are blind, partially sighted, or cognitively disabled.

AccessibilityNow Transactional

AccessibilityNow® Transactional is the market-leading solution for making transactional documents into accessible formats.

PRO Print Manager

PRO Print Manager provides print operations that process either transactional or marketing communications, a flexible and robust output management solution to support AFP/IPDS workflows (or driving AFP/IPDS printers.)

Smart MailHub

Smart MailHub allows organizations to eliminate the costs, complexities and compliance risks of producing ad hoc and small batch business correspondence in the post-COVID Work From Home (WFH) environment.

PRO Image

CrawfordTech’s PRO Image delivers fast and high-fidelity conversion of TIFF and HEIC/HEIF files to multiple output formats.

Professional Services

From Our Blog

CMS Final Rule Impacting Accessibility and Language Support

Veterans in digital accessibility can attest that mandates arrive like crashing waves. The most recent wave we see crashing ashore is the CMS Final Rule which compels Medicare Advantage and Part D Payors to provide communications that are...

Doug Koppenhofer | Jun 15, 2024

A tablet with a stethoscope and a stethoscope on it.

ADA Regulations Are Changing, Avoid Falling Behind; Ensure Your Website Documents Are Accessible.

With the upcoming changes to the Americans with Disabilities Act (ADA) regulations, it is essential to stay up to date on the latest requirements to maintain compliance. The recent proposal made by the Department of Justice (DOJ) in August 2023 concerning electronic communication regulations is a major development that could have a significant impact on how organizations, particularly government bodies, share information.

Ligia Mora | Sep 13, 2023

Hands on keyboard. File graphics hover above.

The Net Promoter Score

The Net Promoter Score®, or NPS®, is a customer experience metric used to track customer loyalty. Basically, it serves as a standardized "yardstick" for organizations to gauge customer loyalty. Plus, it allows you to compare scoresc to organizations in other industries. If an organization wants to make customer experience a priority, the NPS score is a great tool to track progress.

Ernie Crawford | Sep 21, 2022