Crawford Technologies

73% of customers prefer digital communications, but 87% of banks, insurance, and financial services companies believe that offering a mailed option is critical to maintaining customer experience (CX). Discover how the shift to digital is reshaping customer expectations with insights from Treeline Research's 2024 Paper Suppression Study. https://lnkd.in/gfm6eUD7

Simplify your workflows and boost efficiency! Read Ernie Crawford's article, "Normalizing the Spaghetti Bowl of Document Processing Tools," this the summer Document Strategy’s Summer issue and discover how normalization can help you process up to 40% more work and save costs. https://lnkd.in/gt67vdpy #CTI #Normalization #WorkflowAutomation

Did You Hear? Sunrise Enterprise is going to the Cloud. ☁️ Sunrise Enterprise 3.0 will use a Cloud-first strategy to make it a more scalable and agile document transformation manager to convert customer communications into customer-friendly, mobile-ready, and accessible formats for eDelivery. https://lnkd.in/gf_sHKhm

Crawford Technologies has taken a significant step forward in promoting accessible document creation with the latest updates to AccessibilityNow Validator - a high-speed, automated solution for WCAG 2.2 compliance checking. Released in October 2023, WCAG 2.2 represents the latest standard for web content accessibility guidelines... Written by Ligia Mora, Crawford Technologies #digitalinnovation #customercommunications #WCAG #alternateformats

Discover how cutting-edge document accessibility validation tools can seamlessly integrate into your existing processes. This blog post from CrawfordTech explores the benefits and practical tips for implementation. Read more: https://lnkd.in/gXXhWJHn #accessibility #workflow #validation #a11y

Healthcare providers: Streamline communication & improve patient care! See how a major healthcare provider implemented a high-volume document translation solution. This CrawfordTech blog post explores the benefits and results. Read the success story: https://lnkd.in/g29JEJkB #healthcare #patientcare #communication #languagetranslation

Crawford Technologies is proud to support the Americans with Disabilities Act (ADA) 34th Anniversary. The ADA works to ensure all people with disabilities have the same rights and opportunities as everyone else. Learn more: adata.org/learn-about-ada #ADA34 #ThanksToTheADA #Accessibility #CTI

Get Ready, Get Set, Sunrise Enterprise is Almost Here! Sunrise Enterprise is going to the Cloud. The next release, Sunrise Enterprise 3.0 will make it easier, faster, and more scalable to convert your customer communication documents in real-time and on-demand into customer-friendly, mobile-ready, and accessible formats for eDelivery. https://lnkd.in/gf_sHKhm

At the beginning of 2024, the CMS final rule mandated clear communication for all patients, forcing major healthcare providers to offer document translations in languages spoken by at least 5% of their service area population. Due to this development, a major healthcare provider leverages machine translation for faster customer communications delivery in multiple languages. Read how they are leading the way in patient communication with the implementation of CrawfordTech's high-volume transactional document language translation solution in this article. Written by Ligia Mora, Crawford Technologies #digitalinnovation #customercommunications #translation #alternateformats