Solutions
Language Translation
AI-based and human translation solutions to fit a wide variety of business needs.
Crawford Technologies offers a range of Language Translation solutions to fit a wide variety of business needs. These can be a combination of AI-based translation and professional human translators.
Translation Services
ILA
Instant Language Assistant provides real-time verbal and text communication between people in over 120 languages and facilitates communications between everyone regardless of their abilities. Some refer to this as universal translator allowing businesses and government offices to streamline customer service operations.
AccessibilityNow® Translate
AccessibilityNow Translate is a high-speed scalable solution for providing translation of formatted documents, ideal for high volumes of customer communications. This is an ideal solution for sending documents to customers with Limited English Proficiency (LEP).
From Our Blog
CMS Final Rule Impacting Accessibility and Language Support
Veterans in digital accessibility can attest that mandates arrive like crashing waves. The most recent wave we see crashing ashore is the CMS Final Rule which compels Medicare Advantage and Part D Payors to provide communications that are...
Doug Koppenhofer | Jun 15, 2024
Major Healthcare Provider Implements High Volume Document Translation Solution
At the beginning of 2024, the CMS final rule mandated clear communication for all patients, forcing major healthcare providers to offer document translations in languages spoken by at least 5% of their service area population. Due to this development, a major healthcare provider leverages machine translation for faster customer communications delivery in multiple languages.
The Net Promoter Score
The Net Promoter Score®, or NPS®, is a customer experience metric used to track customer loyalty. Basically, it serves as a standardized "yardstick" for organizations to gauge customer loyalty. Plus, it allows you to compare scoresc to organizations in other industries. If an organization wants to make customer experience a priority, the NPS score is a great tool to track progress.
Ernie Crawford | Sep 21, 2022
