Solutions

Customer Communications Management

Revolutionize Your Customer Communications with Crawford Technologies’ CCM Solutions

Crawford Technologies’ Customer Communications Management (CCM) solutions streamline and automate the production of personalized, high-volume customer communications such as bills, statements, policies, and letters. These solutions enable organizations to create and deliver communications across multiple channels, including print, email, web, and mobile, while ensuring accuracy, consistency, and compliance with industry regulations. With Crawford Technologies’ CCM solutions, organizations can improve customer satisfaction, reduce costs, and increase operational efficiency.

Customer Communications Management

Operations Express

Operations Express is an advanced post composition solution for re-engineering and enhancing existing high volume print streams, eliminating the need to make expensive and time-consuming application changes upstream.

PRO Conductor

PRO Conductor is an integration platform to automate and orchestrate every step of your Customer Communications Management (CCM) environment to increase quality and improve operational performance while reducing cost.

Go Mobile

Go Mobile from Crawford Technologies provides an easy-to-use, comprehensive tagging solution to create templates to transform existing transactional customer communications in AFP and PDF to responsive HTML5 communications that automatically adapt the layout to fit to any screen perfectly.

Sunrise

Sunrise gives businesses a high-volume, modern content transformation manager. It is a Web services REST API for integrating customer communications at the content level.

IndiVideo™

IndiVideo™ from Crawford Technologies is an interactive, data-driven Personalized Video Platform that uses customer transactional data from any source to transform paper-based statements, bills, and policies into hyper-personalized, interactive digital videos.

AccessibilityNow Gateway

AccessibilityNow® Gateway solution provides organizations with the ability to retrieve, convert and present information from Archive systems and ECM repositories quickly and accurately to support multi-channel delivery requirements.

PRO Conductor Proof and Approve

With PRO Conductor Proof and Approve, organizations can identify and correct errors before the mail is sent, thus avoiding costly reprints and re-mailings.

Transpromo Express

With Transpromo Express you can quickly and affordably insert custom marketing messages and graphics into the existing white space on your customer bills, statements and invoices – without the need for complicated application redesign and programming.

Customer Communications Management

From Our Blog

Get Ready to Take Your Customer Communications to the Next Level with Sunrise Enterprise and AccessibilityNow Gateway Enterprise 3.0

We're thrilled to announce the upcoming release of Sunrise Enterprise and AccessibilityNow Gateway Enterprise 3.0, a cloud-first, evolutionary upgrade designed to transform how you manage your transactional customer communication document delivery.

Erin McCart | May 21, 2024

Are PDFs Slowing Your Document Production?

One challenge faced by print service providers (PSPs) is dealing with 'print-ready' PDF files supplied by their customers. Often, these files are laden with mistakes, such as missing resources or improperly structured content, that can derail the print process and cut into productivity. PSP team members spend valuable time troubleshooting errors in PDF files rather than executing productive tasks.

Ernie Crawford | Jan 17, 2024

A laptop with a pdf file on it on a table.

WCAG 2.2: Unlock Accessibility Superpowers with CrawfordTech

WCAG 2.2 isn't just a buzzword. It's a modernization in making documents accessible to everyone. The latest 2.2 update unlocks inclusion for everyone, elevates user experience for all, and paves the road for future document accessibility compliance. Ready to be a WCAG 2.2 master? CrawfordTech’s solutions and vision can help you on your compliance and inclusion journey.

Ligia Mora | Jan 15, 2024