Solutions
Content Services (ECM)
Solutions to your content communication and distribution challenges.
- Can you provide the right content, at the right time, in the right format to only the right people?
- Is your archived content compliant with the latest regulations?
- Can you easily redact PII and PHI to comply with privacy regulations? Is inefficient content storage cutting into your profits?
- Can your team easily access documents and provide proof of compliance for data and content retention audits?
- Is your team wasting valuable time trying to find and access content from different repositories?
- Can they quickly distribute the required content in the desired format – electronic, mobile or accessible?
- Does your Content Management System support your company’s digital transformation and CX initiatives?
- Can you easily extract valuable content from archived documents to support CX analytics?
PRO Conductor is an integration platform to automate and orchestrate every step of your Customer Communications Management (CCM) environment to increase quality and improve operational performance while reducing cost.
Sunrise gives businesses a high-volume, modern content transformation manager. It is a Web services REST API for integrating customer communications at the content level.
Riptide® gives businesses a highly configurable, sophisticated content transformation and distribution engine.
CCM Gateway for Alfresco, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.
CCM Gateway for Nuxeo, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.
CCM Gateway for SharePoint, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.
CCM Gateway Software Development Kit (SDK) is a modern customer communication management archiving solution. It provides large and mid-size organizations with world-class software and tools to transform, normalize output and archive high-volume, transactional customer communications, reports, and associated content.
enPower and its foundation of APIs and Web Services empower organizations to stay agile and utilize emerging technologies without needing to rip out and replace existing legacy infrastructure.
AccessibilityNow Designer delivers a highly flexible and intuitive way to design new application configurations or to update the configuration of existing applications without programming and IT involvement.
AccessibilityNow® Gateway solution provides organizations with the ability to retrieve, convert and present information from Archive systems and ECM repositories quickly and accurately to support multi-channel delivery requirements.
AccessibilityNow® Transactional is the market-leading solution for making transactional documents into accessible formats.
Crawford Technologies PRO Reprint Server gives organizations a highly flexible, automated reprint solution for documents, bills, and statements.
With CrawfordTech's Signed PDF, organizations creating communications can automatically apply a digital signature to PDF output ensuring recipient of the files that the content of each individual document is verified to be accurate and originated from a known and trusted source.
PRO Dynamic Document Archive is a high performance software product designed specifically for the archiving and retrieval of transactional customer communication documents.
PRO Archiver for OpenText™ Documentum Platform, developed by Crawford Technologies, provides sophisticated, universal print stream conversions, indexing, and document classification for a wide range of print formats, including AFP, Xerox, PDF, PostScript, PCL, and others.
From Our Blog
Get Ready to Take Your Customer Communications to the Next Level with Sunrise Enterprise and AccessibilityNow Gateway Enterprise 3.0
We're thrilled to announce the upcoming release of Sunrise Enterprise and AccessibilityNow Gateway Enterprise 3.0, a cloud-first, evolutionary upgrade designed to transform how you manage your transactional customer communication document delivery.
Erin McCart | May 21, 2024
Ensuring Accessibility for All: The Essential Role of Enterprise Document Accessibility Platforms (EDAPs)
In today's increasingly digital world, organizations are facing a growing imperative to ensure that their documents are accessible to all users, regardless of their abilities. This is not only a matter of social responsibility but also a legal requirement in many jurisdictions. An Enterprise Document Accessibility Platform (EDAP) can be a powerful tool in helping organizations meet these challenges.
Transforming Business with Cloud-Based, Consolidated Content and Customer Communication Management Systems
In today's digital world, businesses need to be able to manage and share content efficiently and
effectively. They also need to be able to communicate with their customers in a personalized and timely
way.
Erin McCart | Oct 3, 2023
Content Services (ECM)
One of the biggest challenges with traditional, legacy ECM (Enterprise Content Management) definitions is that the ideal of a perfect solution has long been defined as a single, centralized platform to manage all information throughout the enterprise. This has proven to be a goal that is impossible to achieve.
A healthcare organization needed to automate the consolidation and output of documents needed for efficient case management.
A large insurance company needed to automate the claims process while continuing to output to print and e-presentment.
