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News Articles
News, Hot Topics, and More Information that Matters in the World of Customer Communications
Normalizing the Spaghetti Bowl of Document Processing Tools
The article discusses the evolution of document management systems, highlighting advancements in artificial intelligence and automation that enhance efficiency and accuracy. It emphasizes the importance of adapting to new technologies to stay competitive in the document management industry.
Aspire Leaderboard Market Update for Q1 2024
Enterprise Communications Processing (ECP) revolutionizes customer communications by integrating advanced technologies like AI, machine learning, and cloud services to streamline the creation, transformation, and delivery of documents across multiple channels. ECP enhances efficiency, reduces operational costs, and personalizes customer interactions, making it a vital component in modern customer communications strategies.
Who’s using what in P&C insurance: June 17, 2024
Insurance technology updates include The Insurance Store selecting Indio to automate its application process, and Crawford Technologies partnering with Docuvela for enhanced cloud-based document management.
How to Eliminate the Expense and Aggravation of Retrieving and Reprinting Customer Documents
Obtaining past bills, statements, and records can be difficult and costly due to the time, labor, and manual processes involved, with reprint costs ranging from $5 to $20 per piece. Modernizing workflows with automation and no-code platforms can reduce these costs, improve efficiency, and enhance customer experiences by simplifying the reprint request process and ensuring accessibility for all customers.
BCC Software Highlights Do Something! Mailer Initiative in Action at the National Postal Forum
BCC Software will showcase their Do Something! mailer initiative at the National Postal Forum from June 2-5, 2024, demonstrating how it can benefit direct mailers and Mail Service Providers.
Getting a Grasp on Document Accessibility
See how to foster a seamless experience based on each individual’s preference for information consumption.
CCM Solutions Challenges with Accessibility
Customer Communication Management (CCM) involves managing the creation, delivery, and storage of regulated documents like bank statements and healthcare information, ensuring they reach the correct recipients to avoid legal issues. Solutions like those from Azuba, Crawford Technologies, Papyrus Software, and Solimar Systems offer tools for efficient, accessible communication across multiple channels, with a focus on compliance and automation to handle the growing demands of document accessibility.
Accessibility Challenges: Q&A
Today’s communications must offer accessibility across all channels. Here is a provided a look at customer communications management (CCM) solutions that address increased accessibility demands. We share commentary from Ernie Crawford, president/CEO, Crawford Technologies, providing a deep dive into the accessibility challenges of today.
Digital Checkup: Health equity is now a key component in payer content for members
The 2024 Medicare Advantage and Part D Final Rule pertaining to materials and content motivates payers to not only be compliant, but to go the extra mile, because it affects star ratings, says Ernie Crawford, president & CEO of Crawford Technologies.
Congratulations Are In Order
Congratulations to Crawford Technologies is a global leader in providing extensive solutions for organizations seeking more effective communication with their clients, particularly in the realm of billing invoices and customer communications management.
Unlocking Healthcare for All: Bridging the Gap in Language Translation and Accessible Communication
The recent Medicare Advantage and Part D Final Rule for Calendar Year 2024 by CMS mandates expanded translation and accessibility requirements for Medicare materials, aiming to enhance language equity and accessibility in healthcare. To comply, healthcare organizations must adopt advanced digital communication tools and automation to meet these new standards efficiently, addressing communication gaps and improving patient engagement and outcomes.
Tammy Golden Appointed IPMA Board of Directors Vendor Representative
Document Solutions was also recognized in 2022 with an Honorable Mention from Xplor International for their Print Site Consolidation and Hyperautomation Workflow project submitted in conjunction with Crawford Technologies for the Application of the Year Award.
Read Full Article on In-plant Printing and Mailing Association – IPMA
How Enterprise Communications Processing (ECP) is Transforming Customer Interactions
Enterprise Communications Processing (ECP) is revolutionizing customer interactions by leveraging AI, machine learning, and cloud technology to streamline communication processes, reduce costs, and personalize experiences. By integrating seamlessly with Customer Communications Management (CCM) and Enterprise Content Management (ECM), ECP enables organizations to deliver communications through multiple channels and formats, enhancing customer engagement and operational efficiency.
Coffee Briefing Jan. 9 – NuEnergy and Communitech team up; New CEO at telMAX; Toronto company launches accessible AI-powered translation solution; and more
Crawford Technologies has launched Instant Language Assistant (ILA), an AI-driven device that supports communication via text, speech, ASL, and braille in over 120 languages, aiming to eliminate communication barriers across diverse sectors. This tool, part of Crawford’s AccessibilityNow platform, offers customizable security settings and on-demand access to live interpreters, ensuring secure, real-time, and accessible communication.
Crawford Technologies launches AI-driven translation solution
Crawford Technologies has launched the Instant Language Assistant (ILA), an AI-driven translation solution within its AccessibilityNow® platform. The ILA device facilitates real-time translation across text, speech, American Sign Language (ASL), and braille, supporting over 120 languages and aiming to enhance accessibility and communication for diverse user needs in various industries like healthcare and hospitality.
A Quantum Leap
Despite the digital transformation, many businesses still require efficient and cost-effective print communications, which is where the transition from automated document factories (ADF) to AI-focused communication management factories (CMF) is crucial. CMFs automate the creation, delivery, and tracking of various communications, leveraging AI to enhance customization and integration across multiple channels, thereby improving efficiency and reducing costs. This evolution represents a significant leap in communication management, offering advanced print suppression, rapid onboarding, and personalized communications while ensuring compliance and security.
News n Beat
Crawford Technologies Launches AI-Driven Language Translation Solution
Year of the Dragon
As the print industry evolves, trends such as automation and sustainability are gaining prominence, driven by the adoption of digital printing to address labor shortages and meet demands for faster turnaround times and personalization. Industry leaders predict a continued focus on innovative products and improved processes to maximize profits, with automation and AI playing pivotal roles in enhancing efficiency and reducing costs. The expansion of digital inkjet technology and the integration of AI in print workflows are expected to reshape the industry, ensuring adaptability and responsiveness to market changes.
Would AI Take Us Back to the Future?
This year’s DOCUMENT Strategy Forum (DSF ’23) was held from May 22 to 24 in Charlotte, NC. Many CCM professionals meet annually at DSF to discuss evolving trends and best practices. Artificial intelligence was the most discussed topic at this installment, its popularity driven by the emergence of large language models (LLM) like ChatGPT that are quickly finding their way into CCM and CXM solutions. I’d like to offer a few projections on where I see AI impacting the space now that we’ve had an industry-wide update on the latest developments.
