29,456 total
I did not get my issue resolved. I sent copies of what your company wanted twice. We just kept going in circles. I got a small check back from the Christmas season and if you look at my other checks you will see that doesn't seem right. Very Disappointed
Date of experience: July 12, 2024
I enjoy the variety of rewards, just wish some of the bigger ones lasted more than a day. Don't always have time or money to utilize it right away.
Date of experience: July 01, 2024
I love Rakuten. I just wish they had more offers so I wouldn't have to use other competitors also.
Date of experience: June 17, 2024
I usually like to leave good reviews, but after thinking about it, I decided to leave this negative review. I am not happy with the extensive follow-up to get my correct cashback posted. It is either given on the wrong amount or never tracked. The follow-up is turning into a part time job. I have been a member for quite some time and never had the issues I have had in the past few years. I am starting to look at other options similar to rakuten.
Date of experience: July 05, 2024
Reply from Rakuten.com (USA)
Hi there - We're sorry to hear that you've been having issues with Cash Back. Please contact us via our Help page here and we can look into any missing orders: https://www.rakuten.com/help
Absolutely terrible bait and switch. Credited my account for a purchase and removed it. On 2 major purchases. Won't be using this service anymore, and will make sure everyone I know doesn't use it
Date of experience: July 08, 2024
Reply from Rakuten.com (USA)
Hi there - We're sorry to hear that your orders were not credited. Please email us at socialhelp@rakuten.com and we'll assist promptly.
I have been a member ever since it was its 1st name. I have made over $3000 over the years, that's a lot of shopping. I always use Rakuten whenever ai can. I love the entire process.
Date of experience: July 01, 2024
I placed online orders using Raukten. I got cashback properly. Even missed can raise a request to get it.
Date of experience: July 05, 2024
This is quick and easy. I love having the extra money given back after shopping at my regular stores.
Date of experience: July 03, 2024
I appreciate any savings I can receive being on Social Security. Rakuten is a great help. Thank you!
Date of experience: July 02, 2024
Best reward app I have ever used. Love how easy it is to get connected to stores that give credit for purchase. Really like the quarterly payouts
Date of experience: June 02, 2024
Rakuten is easy to use on virtually every online shopping site I visit. And I appreciate the rebate checks!
Date of experience: June 04, 2024
I like this savings the most of ones I see. The fact that I do not have to do anything but shop and make sure it is activated and a check just comes in the mail is fantastic. Please keep up the great work.
Date of experience: June 23, 2024
Rakuten was working great until May 31. Since then NONE of my frequent Instacart trips have paid cash back. Customer support has been limited for this issue. So frustrating
Date of experience: July 05, 2024
Providing all retail merchants from A to Z.
And the percentage they provide makes shopping online enjoyable.
Date of experience: July 03, 2024
I love how easy Rakuten is easy to access on my computer and phone. I love getting a check based on the money i saved on past purchases.
Date of experience: July 01, 2024
Earning money with Rakuten is so easy. I've added it to my browser, so now I don't forget to login! That's helped immensely!
Date of experience: July 01, 2024
Although I activate the special offer, most of the time the purchase is not logged and I do not get cash back unless I send an email for each purchase ( a time suck..) especially for frequent purchases at CVS, etc. Very disappointing.
Date of experience: July 05, 2024
Reply from Rakuten.com (USA)
Hi Pat - We're sorry to hear that you've been having issues with Cash Back. Please contact us via our Help page here: https://www.rakuten.com/help
With the economy the way it is, it's nice to get some additional money back, plus the discounts.
Date of experience: June 17, 2024
Too many times I go thru Rakuten to other websites and I should get some cash back but it never shows up. Rakuten requires a receipt so i canget my credit but if I wait the two to three weeks they ask me to wait I sometimes loss the receipt and then I do not get paid. Also the last four times I have gone through Rakuten my purchases have notshown up on pending credits. The last two times I have purchesed an item at an in store cash back, I have not received my cash back. I think Rakuten needs to have better communication with the companies that offers cash back. This has always been a problem with Rakuten.
Date of experience: July 04, 2024
its a great company and i get paid for shopping with they would give more than 2percent more often
Date of experience: June 30, 2024
