Tech Global Institute reposted this
Last week, I attended #TrustCon & was invited to join Abigail Adu-Daako & Diane Chang by the Tech Global Institute to speak about Platform Accountability during Elections in the Global Majority. For those unaware, TrustCon is the largest conference of Trust & Safety practitioners attended by <1200 professionals. Given how popular our session was & the great feedback we received, I wanted to share a few highlights - - Global Majority is a collective term for people of indigenous, African, Asian or Latin America descent who currently constitute 85% of the world. It aims to replace terms like Global South or developing world or people of colour. It is an imperfect term that is aimed at addressing an existing systemic issue but it is a preferable term for me. For me, the term is comforting because it includes the diaspora experience. While I live in the UK, I am hardly reflective of its 87% white population. Despite that, I vote in local elections & also engage with news around elections from back home. While I do not sit in the borders of a country in the ‘global south’, I reflect a common experience that local public policy teams at platforms do not always consider or engage with. - A fascinating question was raised: what do platforms do when elections are indeed not free or fair? We had a great discussion about working with civil society & carrying out what success means for the platform. Is the aim to stay out of the New York Times or is it a long term commitment to upholding election integrity in that community? If the latter then there is a real case for long-term capacity building for grass-roots organisations while acknowledging it is not the role of the platform to uphold election integrity in the sovereign state in the long term. - Another great question was how to engage when the community you aim to serve also requires managing internal divisions. I pointed out that defining the community a platform serves is a political decision that needs to be made honestly by the platform. - Measuring success could possibly be done by considering user surveys to understand if voters felt that platforms had done enough to limit election disinformation. Alex Leavitt, PhD & Yoel Roth led a great panel about user experience/safety measurement at TrustCon! There is a lot of research in the co-participatory design space that may be helpful. It was fascinating to hear about Wikimedia & whether safety by design may be a regulatory method to encourage this behaviour though we didn’t get a chance to get into this! Overall the conversation was hopeful! We need to grapple with how diverse the users we are building for are. What that means is building processes that create a large enough net that capture and protect everyone in the long run. Please join Trust & Safety Foundation Global Majority Research Committee to follow our work as we shine a light on learnings, research & expertise in this area. So excited for future conversations.