Journal tags: instant

2

In between

I was chatting with my new colleague Alex yesterday about a link she had shared in Slack. It was the Nielsen Norman Group’s annual State of Mobile User Experience report.

There’s nothing too surprising in there, other than the mention of Apple’s app clips and Google’s instant apps.

Remember those?

Me neither.

Perhaps I lead a sheltered existence, but as an iPhone user, I don’t think I’ve come across a single app clip in the wild.

I remember when they were announced. I was quite worried about them.

See, the one thing that the web can (theoretically) offer that native can’t is instant access to a resource. Go to this URL—that’s it. Whereas for a native app, the flow is: go to this app store, find the app, download the app.

(I say that the benefit is theoretical because the website found at the URL should download quickly—the reality is that the bloat of “modern” web development imperils that advantage.)

App clips—and instant apps—looked like a way to route around the convoluted install process of native apps. That’s why I was nervous when they were announced. They sounded like a threat to the web.

In reality, the potential was never fulfilled (if my own experience is anything to go by). I wonder why people didn’t jump on app clips and instant apps?

Perhaps it’s because what they promise isn’t desirable from a business perspective: “here’s a way for users to accomplish their tasks without downloading your app.” Even though app clips can in theory be a stepping stone to installing the full app, from a user’s perspective, their appeal is the exact opposite.

Or maybe they’re just too confusing to understand. I think there’s an another technology that suffers from the same problem: progressive web apps.

Hear me out. Progressive web apps are—if done well—absolutely amazing. You get all of the benefits of native apps in terms of UX—they even work offline!—but you retain the web’s frictionless access model: go to a URL; that’s it.

So what are they? Are they websites? Yes, sorta. Are they apps? Yes, sorta.

That’s confusing, right? I can see how app clips and instant apps sound equally confusing: “you can use them straight away, like going to a web page, but they’re not web pages; they’re little bits of apps.”

I’m mostly glad that app clips never took off. But I’m sad that progressive web apps haven’t taken off more. I suspect that their fates are intertwined. Neither suffer from technical limitations. The problem they both face is inertia:

The technologies are the easy bit. Getting people to re-evaluate their opinions about technologies? That’s the hard part.

True of progressive web apps. Equally true of app clips.

But when I was chatting to Alex, she made me look at app clips in a different way. She described a situation where somebody might need to interact with some kind of NFC beacon from their phone. Web NFC isn’t supported in many browsers yet, so you can’t rely on that. But you don’t want to make people download a native app just to have a quick interaction. In theory, an app clip—or instant app—could do the job.

In that situation, app clips aren’t a danger to the web—they’re polyfills for hardware APIs that the web doesn’t yet support!

I love having my perspective shifted like that.

The specific situations that Alex and I were discussing were in the context of museums. Musuems offer such interesting opportunities for the physical and the digital to intersect.

Remember the pen from Cooper Hewitt? Aaron spoke about it at dConstruct 2014—a terrific presentation that’s well worth revisiting and absorbing.

The other dConstruct talk that’s very relevant to this liminal space between the web and native apps is the 2012 talk from Scott Jenson. I always thought the physical web initiative had a lot of promise, but it may have been ahead of its time.

I loved the thinking behind the physical web beacons. They were deliberately dumb, much like the internet itself. All they did was broadcast a URL. That’s it. All the smarts were to be found at the URL itself. That meant a service could get smarter over time. It’s a lot easier to update a website than swap out a piece of hardware.

But any kind of technology that uses Bluetooth, NFC, or other wireless technology has to get over the discovery problem. They’re invisible technologies, so by default, people don’t know they’re even there. But if you make them too discoverable— intrusively announcing themselves like one of the commercials in Minority Report—then they’re indistinguishable from spam. There’s a sweet spot of discoverability right in the middle that’s hard to get right.

Over the past couple of years—accelerated by the physical distancing necessitated by The Situation—QR codes stepped up to the plate.

They still suffer from some discoverability issues. They’re not human-readable, so you can’t be entirely sure that the URL you’re going to go to isn’t going to be a Rick Astley video. But they are visible, which gives them an advantage over hidden wireless technologies.

They’re cheaper too. Printing a QR code sticker costs less than getting a plastic beacon shipped from China.

QR codes turned out to be just good enough to bridge the gap between the physical and digital for those one-off interactions like dining outdoors during a pandemic:

I can see why they chose the web over a native app. Online ordering is the only way to place your order at this place. Telling people “You have to go to this website” …that seems reasonable. But telling people “You have to download this app” …that’s too much friction.

Ironically, the nail in the coffin for app clips and instant apps might’ve been hammered in by Apple and Google when they built QR-code recognition into their camera software.

Instantiation

When I give talks or workshops, I sometimes get a bit ranty. One of the richest seams of rantiness comes from me complaining about how we web designers and developers are responsible for making the web a hostile place. “Stop getting the web wrong!” I might shout, like an old man yelling at a cloud. I point to services like Instapaper and Readability and describe their existence as a damning indictment of our work.

Don’t get me wrong—I really like Instapaper, Readability, RSS readers, or any other tools that allow people to read what they want when they want it. But think about their fundamental selling point: get to the content you want without having to wade through the cruft. That cruft was put there by us.

So-called modern web design and development is damage that people have to route around.

(Ooh, I can feel myself coming over all ranty and angry again! Calm down, Jeremy, calm down!)

And. Breathe.

Now there’s a new tool to the add to the list: Facebook Instant. Again, I think it’s actually pretty great that this service exists. But once again, it should make us ashamed of the work we’re collectively producing.

In this case, the service is—somewhat ironically—explicitly touting the performance benefits of not going to a website to read an article. Quite right.

PPK points to tools as the source of the problem and Marco Arment agrees:

The entire culture dominant among web developers today is bizarrely framework-heavy, with seemingly no thought given to minimizing dependencies and page weight.

But I think it’s a bit more subtle than that. As John Gruber says:

Business development deals have created problems that no web developer can solve. There’s no way to make a web page with a full-screen content-obscuring ad anything other than a shitty experience.

Now you might be saying to yourself “Well, I’ve never made a bloated web page!” or “I’ve never slapped loads of intrusive crap over the content!” I’d certainly like to think that I can look at my track record and hold my head up reasonably high. But that doesn’t matter. If the overall perception is that going to a URL to read an article is a pain in the ass, it hurts all of us.

Take this article from M.G. Siegler:

Not only is the web not fast enough for apps, it’s not fast enough for text either. …on mobile, the web browser just isn’t cutting it. … Native apps provide a better user experience on mobile than a web browser.

On the face of it, this is kind of a bizarre claim. After all, there’s nothing inherent in web browsers that makes them slow at rendering text—quite the opposite! And native apps still use HTTP (and often HTML) to fetch content; the network doesn’t suddenly get magically faster just because the piece of software requesting a resource doesn’t happen to be a web browser.

But this conflation of slow websites and slow web browsers is perfectly understandable. If it looks like a slow duck, and it quacks like a slow duck, then why not conclude that ducks are slow? Even if we know that there’s nothing inherently slow about making web pages:

My hope is that Facebook Instant will shake things up a bit. M.G. Siegler again:

At the very least, Facebook has put everyone else on notice. Your content better load fast or you’re screwed. Publication websites have become an absolutely bloated mess. They range from beautiful (The Verge) to atrocious (Bloomberg) to unusable (Forbes). The common denominator: they’re all way too slow.

There needs to be a cultural change in how we approach building for the web. Yes, some of the tools we choose are part of the problem, but the bigger problem is that performance still isn’t being recognised as the most important factor in how people feel about websites (and by extension, the web). This isn’t just a developer issue. It’s a design issue. It’s a UX issue. It’s a business issue. Performance is everybody’s collective responsibility.

I’d better stop now before I start getting all ranty again.

I’ll leave you with some other writings on this topic…

Tim Kadlec talks about choosing performance:

It’s not because of any sort of technical limitations. No, if a website is slow it’s because performance was not prioritized. It’s because when push came to shove, time and resources were spent on other features of a site and not on making sure that site loads quickly.

Jim Ray points out that “we learned the wrong lesson from the rise of mobile and the app ecosystem”:

We’ve spent far too long trying to compete with native experiences by making our websites look and behave like apps. This includes not just thousands of lines of JavaScript to mimic native app swipes and scrolling but even the lower overhead aesthetics of fixed position headers and persistent navigation.

(*cough*Flipboard*cough*)

Finally, Baldur Bjarnason has written a terrific piece:

The web doesn’t suck. Your websites suck.

All of your websites suck.

You destroy basic usability by hijacking the scrollbar. You take native functionality (scrolling, selection, links, loading) that is fast and efficient and you rewrite it with ‘cutting edge’ javascript toolkits and frameworks so that it is slow and buggy and broken. You balloon your websites with megabytes of cruft. You ignore best practices. You take something that works and is complementary to your business and turn it into a liability.

The lousy performance of your websites becomes a defensive moat around Facebook.

Go read the whole thing—it’s terrific:

This is a long-standing debate. Except it’s only long-standing among web developers. Columnists, managers, pundits, and journalists seem to have no interest in understanding the technical foundation of their livelihoods. Instead they are content with assuming that Facebook can somehow magically render HTML over HTTP faster than anybody else and there is nothing anybody can do to make their crap scroll-jacking websites faster. They buy into the myth that the web is incapable of delivering on its core capabilities: delivering hypertext and images quickly to a diverse and connected readership.