Needs must

I got a follow-up comment to my follow-up post about the follow-up comment I got on my original post about Google Analytics. Keep up.

I made the point that, from a front-end performance perspective, server logs have no impact whereas a JavaScript-based analytics solution must have some impact on the end user. Paul Anthony says:

Google won the analytics war because dropping one line of JS in the footer and handing a tried and tested interface to customers is an obvious no brainer in comparison to setting up an open source option that needs a cron job to parse the files, a database to store the results and doesn’t provide mobile interface.

Good point. Dropping one snippet of JavaScript into your front-end codebase is certainly an easier solution …easier for you, that is. The cost is passed on to your users. This is a classic example of where user needs and developer needs are in opposition. I’ve said it before and I’ll say it again:

Given the choice between making something my problem, and making something the user’s problem, I’ll choose to make it my problem every time.

It’s true that this often means doing more work. That’s why it’s called work. This is literally what our jobs are supposed to entail: we put in the work to make life easier for users. We’re supposed to be saving them time, not passing it along.

The example of Google Analytics is pretty extreme, I’ll grant you. The cost to the user of adding that snippet of JavaScript—if you’ve configured things reasonably well—is pretty small (again, just from a performance perspective; there’s still the cost of allowing Google to track them across domains), and the cost to you of setting up a comparable analytics system based on server logs can indeed be disproportionately high. But this tension between user needs and developer needs is something I see play out again and again.

I’ve often thought the HTML design principle called the priority of constituencies could be adopted by web developers:

In case of conflict, consider users over authors over implementors over specifiers over theoretical purity. In other words costs or difficulties to the user should be given more weight than costs to authors.

In Resilient Web Design, I documented the three-step approach I take when I’m building anything on the web:

1. Identify core functionality.
2. Make that functionality available using the simplest possible technology.
3. Enhance!

Now I’m wondering if I should’ve clarified that second step further. When I talk about choosing “the simplest possible technology”, what I mean is “the simplest possible technology for the user”, not “the simplest possible technology for the developer.”

For example, suppose I were going to build a news website. The core functionality is fairly easy to identify: providing the news. Next comes the step where I choose the simplest possible technology. Now, if I were a developer who had plenty of experience building JavaScript-driven single page apps, I might conclude that the simplest route for me would be to render the news via JavaScript. But that would be a fragile starting point if I’m trying to reach as many people as possible (I might well end up building a swishy JavaScript-driven single page app in step three, but step two should almost certainly be good ol’ HTML).

Time and time again, I see decisions that favour developer convenience over user needs. Don’t get me wrong—as a developer, I absolutely want developer convenience …but not at the expense of user needs.

I know that “empathy” is an over-used word in the world of user experience and design, but with good reason. I think we should try to remind ourselves of why we make our architectural decisions by invoking who those decisions benefit. For example, “This tech stack is best option for our team”, or “This solution is the best for the widest range of users.” Then, given the choice, favour user needs in the decision-making process.

There will always be situations where, given time and budget constraints, we end up choosing solutions that are easier for us, but not the best for our users. And that’s okay, as long as we acknowledge that compromise and strive to do better next time.

But when the best solutions for us as developers become enshrined as the best possible solutions, then we are failing the people we serve.

That doesn’t mean we must become hairshirt-wearing martyrs; developer convenience is important …but not as important as user needs. Start with user needs.

It’s about time I tried to explain what progressive enhancement actually is - Piccalilli

Progressive enhancement is a design and development principle where we build in layers which automatically turn themselves on based on the browser’s capabilities.

The idea of progressive enhancement is that everyone gets the perfect experience for them, rather than a pre-determined “perfect” experience from a design and development team.

Every website and web app should have a service worker | Go Make Things

Needless to say, I agree with this sentiment.

I’ve worked with a lot of browser technology over the years. Service workers are pretty mind-blowing.

Classic rock, Mario Kart, and why we can’t agree on Tailwind - Josh Collinsworth blog

I suspect most people on opposing sides of the Tailwind debate actually complete agree on Tailwind itself. I don’t think we disagree on atomic CSS, or utility classes; I think our contention comes from the valuations we made long before we ever chose our tools. Where one of us sees a selling point, the other sees a flaw.

This is very much in line with what I’ve been talking about in my presentation on declarative design.

As Jeremy Keith put it so well: where it comes to styling, Builders want imperative programming; they want to specify what they want, where they want, how they want it. No surprises.

Crafters instead want declarative programming; they understand how to wield the power of creating rules of governance within a complex system, and wish to use that power, rather than micromanaging the browser.

Aaron Gustafson

Progressive enhancement begins with constructing a robust and universally accessible foundation, designed to cater to all users, regardless of individual or technological circumstances. From here, advanced features can be strategically layered to enhance the user experience wherever feasible. Even as these enhancements roll out, guided by the capacities of different devices, the quality of network connections, or the availability of specific APIs, the core functionalities should remain steadfast and accessible to all.

Jack Franklin – Abstractions, complexities and off-ramps – All Day Hey! 2023 - YouTube

This is a terrific talk by Jack on how to deal with the tooling involved in modern front-end development:

• Maintaining control,
• Dependency awareness,
• Lean on browser primitives,
• Have an exit strategy.