I love QM, it is a great tool.
Overall Satisfaction with Quantum Metric
Quantum Metric (QM) is of great use for us. It enables us to understand customer experience, get statistics, isolate issues and find opportunities. It is used by several departments within our organization, and almost for every customer issue we end up linking it to a QM replay to show how the issue is experienced and we use the network and request information to escalate to engineering.
Pros
- Replaying sessions
- Give statistics
- Network tab
Cons
- Sometimes losing some CSS makes it a challenge to see some replays
- I don't have this information, but I am sure it provides a good return.
- Acoustic Experience Analytics (formerly Tealeaf)
I like it more because it is much more quick for searches and replays, also making dashboards is much more easy with QM.
Do you think Quantum Metric delivers good value for the price?
Yes
Are you happy with Quantum Metric's feature set?
Yes
Did Quantum Metric live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Quantum Metric go as expected?
Yes
Would you buy Quantum Metric again?
Yes
Comments
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