Tealeaf Realtime Data Monitoring
Updated December 04, 2014
Tealeaf Realtime Data Monitoring
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Score 8 out of 10
Vetted Review
Verified User
Software Version
8.7.0.8795
Overall Satisfaction with IBM Watson Customer Experience Analytics
Pros
- Extremely detailed in KPI measurement
- Customization within portals is vast
Cons
- Reporting needs improvement. Raw data is easy to extract but tough to analyze within the tool.
- Not a very user friendly tool. Users must have some knowledge before trying create events.
- With the specific KPI's we report on, Tealeaf has helped shine a light on metrics we would not have seen in a normal analytics reporting tool.
- Tealeaf has helped us pinpoint areas of user struggle and vastly improved our website experience.
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