Overview
What is Zoho Assist?
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Affordable and reliable
YOLO try Zoho
Incredible and Fulfilling Remote Access Program
Zoho Assist--Great remote assistance software
Reputable and Consolidated Remote Access Software
We LOVE Zoho Assist!
Very cheap product which works well enough if you can handle the on-going niggles and issues
Zoho Assist is a perfect remote access software and works great!
Unbeatable option for startups and small businesses.
A perfect support tool to accentuate 1-on-1 help with your clients
Support your clients any where any time.
Solid marketing automation company.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Over-the-Internet remote session (12)8.383%
- File transfer (11)8.383%
- Screen sharing (11)7.777%
- Instant message (12)6.868%
Pricing
Remote Support - Standard
$12
Unattended Access - Standard
$12
Remote Support - Professional
$18
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 7.7Screen sharing(11) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.3File transfer(11) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 6.8Instant message(12) Ratings
Ability for administrator to communicate via instant message with remote user.
- 10Secure remote access with Smart Card authentication(2) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 3.3Access to sleeping/powered-off computers(10) Ratings
Remote access and troubleshooting of out-of-band computers.
- 8.3Over-the-Internet remote session(12) Ratings
Establish secure remote connection with computers outside the network firewall.
- 8.4Initiate remote control from mobile(7) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 8.1Remote management of servers & workstations(8) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 4.4Remote Active Directory® management(3) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.9Centralized management dashboard(8) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 9.7Session record(6) Ratings
Ability to record session for training purposes.
- 10Annotations(6) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 7.1Monitoring and Alerts(4) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 9Multi-platform remote control(6) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho Assist?
Zoho Assist Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Multi-platform remote control
Zoho Assist Screenshots
Zoho Assist Integrations
Zoho Assist Competitors
Zoho Assist Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Global |
Supported Languages | English, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(102)![](https://cdn.statically.io/img/www.trustradius.com/_next/image?url=%2Fimages%2Fnext%2Favatar-group-2.png&w=256&q=75)
Community Insights
- Pros
- Cons
Ease of File Transfer: Users have found the file transfer process in Zoho Assist to be simple and secure, allowing for quick and efficient sharing of files during remote support sessions. This feature has been highlighted as a key factor in streamlining workflows and enhancing productivity.
Intuitive Interface: Reviewers consistently praise the interface of Zoho Assist for being wonderful and intuitive, making it effortless to connect without encountering major issues. The user-friendly design contributes to a seamless experience, reducing the learning curve for new users.
Compatibility with Various Platforms: Customers appreciate the compatibility of Zoho Assist with different platforms and devices, enhancing its usability across a wide range of setups. This flexibility enables users to provide support seamlessly regardless of the operating systems or devices their clients use.
Reconnection Delays: Some reviewers have expressed frustration over the slow reconnection time when the agent restarts after a reboot, causing delays in remote support sessions. This issue not only disrupts workflow but also prolongs troubleshooting processes, impacting overall efficiency and user satisfaction with the software.
Keystroke Failures: Users have encountered issues with the iOS client failing to accurately send keystrokes, impacting their ability to effectively control remote devices. The unreliable keystroke functionality hinders smooth interactions during remote sessions, leading to potential errors and user dissatisfaction with the software's performance.
Slow Support Responses: Several customers have highlighted prolonged wait times for responses from support team members, leading to delays in issue resolution and affecting overall user experience. The lack of timely support communication can result in frustrated users waiting for assistance, potentially escalating problems and hindering productivity.
Attribute Ratings
Reviews
(1-12 of 12)Affordable and reliable
- Remote control
- Unattended access
- File transfer
- Screen sharing
- Agent takes time to reconnect on reboots
- iOS client sometimes fails to send keystrokes.
YOLO try Zoho
- File transfer.
- Technician and group setup.
- Sync with other Zoho products fairly easily.
- Support takes a while to communicate or answer.
- Connection issues; screen doesn't display properly.
- Updates sometimes do not go thru properly causing us to remove/reinstall.
Incredible and Fulfilling Remote Access Program
- Zoho Assist has the diagnostic support remotely handled.
- Surveys are easily done with Zoho Assist.
- Functioning in all systems and devices.
- Recording of remote sessions.
- Zoho Assist lacks knowledge base.
- No social media connection and integration.
- Performance metrics are not included.
Zoho Assist--Great remote assistance software
- Connects quickly
- Easy to organize
- Options to remotely restart or shutdown machines
- Confusing to add other users
- Confusing to set up privileges for users
- Needs its own app
Reputable and Consolidated Remote Access Software
- Zoho Assist interface is wonderful and intuitive.
- Easily connects without big problems.
- We use Zoho Assist to navigate and follow up on many monitors.
- Transferring files through the app is easy and secure.
- Sometimes there are delays, which may take longer before they get resolved.
- The software required constant internet, where a blink can mess the system up.
- Sometimes remote calls fail to connect effectively.
We LOVE Zoho Assist!
- Fast connection
- Easy to use interface
- Navigate multiple monitors
- Transfer files securely and quickly
Very cheap product which works well enough if you can handle the on-going niggles and issues
- Cheap.
- Wake on LAN is very unreliable.
- Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
- Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
- File transfer clunky, slow and inconsistent.
- Clients often show offline when actually available and online.
- Copy/paste inconsistent (clipboard).
- Initially slow to connect to clients.
Zoho Assist is a perfect remote access software and works great!
- Flexibility to solve calls without leaving the chair.
- Organization of software installed on computers.
- It always depends on a good internet link.
- Some delays in remote access.
Unbeatable option for startups and small businesses.
- Supports varied platforms and devices
- Pricing for services
- Plans offer additional features and users as you grow
- Not always easy for client to download
- Unable to control certain devices so it becomes a screen share platform on iPads and other devices
- More instructions on the client end so they can figure out when the program won't open due to permissions. We can't see their screen at this point so difficult to walk them through
A perfect support tool to accentuate 1-on-1 help with your clients
- Easy startup on client's end.
- Minimal permissions to enable sessions / not intrusive security-wise.
- Seamless control of client's machine.
- More functionality to adjust screenshare settings if client has multiple monitors.
- Making it a no-download for the client.
- Able to easily record sessions and document it back to Zoho CRM (integrations).
Support your clients any where any time.
- Remote assistance
- Remotely view a mobile device for guided assistance
- Unattended access. This one is a very powerful feature.
- Invitation link for start a session make it more easy to start.
- They can improve the appearance of the software a bit. I understand that the simpler and lighter is better.
- There are some small errors in software translation. This can confuse customers a little.
- The professional plan should have more unattended computers.
Solid marketing automation company.
- Interface is clean and easy to use.
- The graphs and charts and helpful to use.
- The statistics that Zoho introduces to our team are great.
- A little hard to set up.
- Cluttered at times, depending on which screen you're on.
- Would want more freelance capabilities.