Overview
What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty keeps us informed
TrustRadius Insights
PagerDuty is the right fit for our needs
Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer
PagerDuty Review
Never miss a critical alert
Simple Sleek and Reliable
Pagerduty for engineering teams on-call management
PagerDuty saves you time and money
PagerDuty keeps us informed.
PagerDuty x Sales
PagerDuty: A Must-Have Tool for 24/7 Operations
A Dream for Service Providers with Complicated On-Call Scheduling and Event Management
PagerDuty | A guide from Mid Career
- Create/update/delete the teams.
- Create …
Why are you sleeping? Wake up with PagerDuty!
Awards
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Reviewer Pros & Cons
Pricing
Professional
$25
Business
$49
Digital Operations
Contact Sales
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is PagerDuty?
PagerDuty Screenshots
PagerDuty Video
PagerDuty Integrations
PagerDuty Competitors
PagerDuty Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(249)![](https://cdn.statically.io/img/www.trustradius.com/_next/image?url=%2Fimages%2Fnext%2Favatar-group-2.png&w=256&q=75)
Community Insights
- Pros
- Cons
Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.
Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.
Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.
Routing Complexity: Users have found the routing complexity to be a challenge, impacting their workflows. Some users have expressed a desire for more capabilities in the Mobile App to enhance functionality.
Cost and Additional Complexity: Reviewers have mentioned that the cost of PagerDuty is a drawback, especially when combined with additional complexity in workflows. This has led some users to seek more affordable alternatives.
On-Call Scheduling and Alerting Issues: There have been complaints about receiving multiple PagerDuty alerts for a single set of alerts, causing frustration among users. Additionally, concerns were raised regarding the on-call scheduling process and inconsistencies in the profile setup with Okta.
Attribute Ratings
Reviews
(1-25 of 140)PagerDuty
- Notify me. I get a text, call and email.
- Communication. It's clear what I am being called for.
- I like how I can let the staff know when I have acknowledged the call and when I have resolved the problem.
- When I open PagerDuty the page does look a little cluttered or busy.
- It would be nice to go to the page with clear and straightforward instructions on what I must address.
- Ability to change the color background.
- Add a timer and alarms for tasks that need completed.
PagerDuty keeps us informed
- The PagerDuty iOS app is fantastic.
- The multiple alerting options are great.
- The ability to assign an incident to another team is seamless.
- The interface for overriding schedules is very easy to use.
- PagerDuty could directly integrate better with some of the other providers we use.
It is also well suited for geographically distributed teams.
PagerDuty is the right fit for our needs
- Real-time notification
- Messaging the appropriate resource
- Reporting needed for leadership based on usage
- Routing complexity
Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer
1. Org Wide alerting for critical components like error handling, out-of-memory detections etc
2. Infra based alerts to identify areas where load is a lot, for example if there are excessive arguments on an sidekiq queue
3. Low priority alerting of components as well
- Alerting when Infra load becomes a lot eg, Sidekiq Arguments exceeding, Chewy Imports error
- Manually Setup triggers for excessively running jobs
- Error Based Handling based on team for appropriate routing and paging
- Setup of teams, schedules, escalation policies with clear paths of instructions
- More capabilities in the Mobile App
- Search capabilities on incidents based on team and user-defined properties
PagerDuty Review
- immediate response
- identifying the correct resource to provide support
- Provide appropriate reporting for leadership
- Cost
- additional complexity of workflows
Never miss a critical alert
- Alerting
- Scheduling
- Analytics
- Sometimes PagerDuty alerts are coming in multiple times when there are 1 set of alerts which can be fixed.
Simple Sleek and Reliable
- Slack integration
- Different levels of severity handling
- Simple and easy to navigate
- On call scheduling
- Analysis Dashboard needs work
- Profile setup with Okta has been a hit or a miss
Pagerduty for engineering teams on-call management
Using pagerduty its easy to notify on-call person via message and call and we liked the feature where we can define after how much duration notification should be delivered to what medium and to whom. Also its easy to override the on-call schedule for a specified duration and manage the overall team on-call schedule.
Also pagerduty integrates very well with the other software we use like mail, Slack and their Android app works seamlessly for me.
- on-call schedule management with different levels
- notification delivery on app, message and call
- Integration with Slack and mails
PagerDuty saves you time and money
- Automated callout for INCs which means no one is sitting 24*7 monitoring INC queues.
- Integrations with a lot of other software which means minimum overhead during implement
- Using AI to automatically categorize alerts and reduce false alarms.
- Status pages and Service graphs for High level overview to management
- Analytical dashboards could be improved, with the ability to customize as per user needs
- Some callouts are not triggered even in case of actual issues in my experience
- Possibility to extend communications to distribution lists and users not registered as Pagerduty users
PagerDuty keeps us informed.
- Seamless integration with major cloud based monitoring platforms.
- Allows you to be alerted how and where you prefer - SMS, app, phone call.
- Very easy to set up on-call schedules.
- Very easy to create overrides in schedules when someone needs to swap.
- Can't think of anything.
PagerDuty x Sales
- Integration with email, slack and SMS
- Gives a detailed explanation of what the alert is
- Ease of use & Set up
- It would be cool if you could respond to the alert straight from pager duty
- its pretty expensive so only some team members get access
- reporting is not that analytical
No Appropriate: i dont see the need for it in my role to be used unless on call
PagerDuty: A Must-Have Tool for 24/7 Operations
Since implementing, PagerDuty has provided immediate alerting when a problem exists, and has allowed us to restore service (or prevent service loss in some cases) to minimise disruption.
- Good integration
- Reliable alerting
- On-call scheduling
- Reporting
- Incident Response Management
- Complexity. Although the platform is feature-rich, there can be a learning curve for new users. It may take some time to fully harness all of its capabilities.
We have also utilised the PagerDuty AI to aggregate alerts, reducing alert fatigue.
A Dream for Service Providers with Complicated On-Call Scheduling and Event Management
- Automated escalations and notifications.
- Centralized event management through machine learning and rules.
- Emergency operations team mobilization and engagement.
- Simple, easy to use interface without complicated system management.
- More flexible licensing models.
- Reporting capabilities aren't as deep or as rich as other platforms.
- Outages while seldom do happen on occasion.
PagerDuty | A guide from Mid Career
- Create/update/delete the teams.
- Create escalations policies.
- Create schedule for teams
- Alerting systems that is most useful in incident management.
- Integrations with 3rd party tools like Slack
- Customizations of schedules.
If you're working on a critical environment which will eventually affect B2C then you need a really strong alerting system so that you can setup alerting and make sure the availability of systems/resources without any interruptions.
Scenarios where PD is appropriate:
When you're working on something research base projects than having a pagerduty is not appropriate.
Why are you sleeping? Wake up with PagerDuty!
- integrates well with the various applications we use
- escalation chain flexibility - allows for stages of increased alerting
- we don't use all the functionality offered by PagerDuty, no real need
- not always easy to find a historical alert if you dont know the exact alert ID
Streamline
2. Automation of issuing vpn certificates.
3. Automated reporting for various use cases
4. Aumated configuraiton deployment of services
- scheduling of tasks
- easy to automate execution of scripts
- reporting on infrastrucure
- web browser support (currently issues on chrome)
- Performance
- better configuration management
We have used it extensivley for schedulling of maintenance tasks of our systems. It also helped us a lot of triggering ansible scripts to completely deploy and/or configure nodes on our cirtual infrastructure. We also use it for reporting- It becomes very diffcult ot use if you have a bunch of scripts with interdependency on passing dynamic variables between them
Dependable and Reliable paging and alerts, so IT can keep the train in the track!!!
- Paging the tech on call, via app or phone call.
- SMTP and plugins to connect with a wide range of systems.
- Great automation with on call schedules, and ability to adjust schedule on the fly.
- I would like to see the price come down to something that is more manageable for smaller teams.
- More reliable Android app.
- Would like to see a desktop agent for techs that are at a screen all day.
PagerDuty by an on-call engineer
- alerts
- schedule creation
- on-call rotation
- integration to other apps
- integration FROM other apps
- Make the on-call schedule easier to see/read
PagerDuty - SaaS with no downtime and a single place to view the overall health of all your systems!
- Alerting for disruptions and outages.
- Integration with ticketing system.
- Integration with IM.
- Make integration with the sundeck community edition available for free, at least with minimal functionality.
Incident Response at its finest
- Integration with Slack
- Integration with Jira
- Integration with Zendesk
- Notifications to Phones
- Incident Response
- PagerDuty honestly meets all of our needs as far as I can tell -- I do hear that it would be beneficial to be able to not have duplicate alerts, but this seems insignificant to me.
Amazing product
- Rota scheduling
- Escalating issues
- Record of answered incidents
- Be good if it could use AI or learning metrics to suggest adjustments to frequency or triggers
- Dashboard could be more customizable, especially on mobile to ensure key alerts always at the top
- Sometimes slow on mobile, performance improvements would help users with many triggers
PagerDuty SaaS and its integration with cloud providers
PagerDuty is then configured to send alerts to specific users
- Interface with certain cloud providers
- Alerting configuration
- Log & alerts visualisation
- Clear documentation on the implementation using IaC tools
- Poor community around the solution
- Managing on-call rotations
- Sending notifications for urgent issues
- Tracking data about incidents and our incident response
- Analytics — diving into the source of incidents
Great flexibility and availability to achieve your alerting goals
- managing on-call schedules
- providing multiple ways to trigger an escalation policy
- providing multiple ways to configure escalation to additional responders
- allowing the user to configure how they want to be contacted
- enforcing governance around timing between levels on an escalation policy
- enforcing governance around numbers of levels on an escalation policy
- enforcing governance around how users configure their contact methods
Reporting for PagerDuty!
- Scheduling
- Alerting
- Audit Trails
- Cost
- Learning Curve
- Permissioning