Overview
What is Mindbody?
Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…
Good software for basic functions!
TrustRadius Insights
Mindbody, the view from the front line
More to be desired.
Before signing on with Mindbody, make sure there isn't a better option for your business
Mindbody is a success!
Review of Mindbody from a 5 Year Old Business
AVOID - Terrible Software, Horrible Customer Service and ZERO support
The absolute worst customer service I have ever experienced in my entire life.
Customer service? What's that? Paying for anything but.
Mindbody is the hub of our business
Mindbody makes life easier!
Mindbody is a GAME CHANGER!!!
Great all in one software for health and wellness services
Mindbody is great for corporate wellness!
Awards
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Reviewer Pros & Cons
Pricing
Starter
$129
Accelerate
$259
Ultimate
$399
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mindbody Demo | Cuker Agency
MindBody Expo 2016 Video Demo
Booker Quick Demo
Mindbody login
CrossFit | Mindbody Sign-In Reservation DEMO
MINDBODY to Zoom Integration & Automation Live Demo
Product Details
- About
- Tech Details
- FAQs
What is Mindbody?
Mindbody Video
Mindbody Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(81)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.
One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.
While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.
MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.
In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.
Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.
One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.
Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.
Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.
Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.
Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.
Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.
Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.
Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.
Based on the reviews, users recommend the following:
- Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
- Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
- Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.
These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.
Attribute Ratings
Reviews
(1-25 of 39)A very comprehensive software
- Appointments
- Classes
- Membership
- Point of sale
- Permissions
- Accounting reports
- Insurance information/handling
Good software for basic functions!
- It ties the billing and scheduling together really nicely.
- It's relatively easy to understand/user friendly.
- Dashboard reports/access to data points is nice.
- Billing can be kind of hard to understand and the way it pulls payments can be weird.
- Doing inventory in Mindbody can be hard. The reporting isn't great.
- The Marketing Suite isn't great. The email lists are not accurate and the wording to create the lists is very confusing.
- If you have multiple time zones, it can be frustrating that they are put into different data shares and not a single sign-on.
Mindbody, the view from the front line
- It integrates client schedules and trainer schedules together in one location
- It allows for seamless checkout
- It allows client access from the mobile app
- Some package integration can't happen if we are doing special pricing or promotions
- There are intermittent issues that come up while accessing through the mobile app from the clients end
More to be desired.
- Billing
- Uploading of documents
- Creating log ins (if not already a MINDBODY user at another location).
- Reports.
- Customer service wait time - bring back the chat.
- Scheduling classes.
- Allowing rooms to be visible to public.
Before signing on with Mindbody, make sure there isn't a better option for your business
- Cloud based.
- There is an app for your phone to see the schedule.
- There is a marketing suite.
- Better customer support.
Mindbody is a success!
- Standing up new studios/locations. In Q4 last year Exos requested 60+ new Mindbody locations which Mindbody was able to deliver rapidly and accurately.
- Communicating when there are performance issues with their software and providing frequent updates until the issue has been resolved.
- Having assigned Strategic and Technical account managers to our account has been invaluable to improve operational success at locations using the Mindbody software.
- The user interface is somewhat inflexible and outdated. It would be great to have more customization capabilities.
- The Public API system is sometimes challenging to achieve the correct operational workflow and outcome when building the integration with another software.
- Mindbody has a wide variety of pre-built Reports available. However, it would be an improvement to have the ability to build queries for customized reports instead of needing to utilize multiple reports to pull the requisite metrics needed by some of our clients.
Review of Mindbody from a 5 Year Old Business
- Mindbody has a plethora of capabilities that range from something as simple as check in to more complex as reports. All in one spot.
- Mindbody has an over-the-phone support time and major of their team members are well versed and educated.
- Mindbody allows for you to cooperate with both your clients and your staffs needs.
- There is so much functionality and not enough accountability. I wish there were more tracking of all transactions done on the clients or operations end to be able to review history and learn from mistakes.
- The Mindbody branded app connection needs more attention.
- Please add a covid vaccination checker to the application (not just to use in the web browser). It has taken way too long to get this feature.
- Nothing
- Bad support
- Breaks down
- Horrible customer support
- Terrible data retention
- Useless reporting
- Marketing
- Customer service
- On boarding
- Delivering the product
- Marketing reports
- The app
- Customer service on so many levels
Mindbody is the hub of our business
- Full-service offering
- Customer service
- Problem solving
- Lower fees with payment processing (we would save money with another provider)
- Business app updates and responsiveness
- Rebuilding the code to avoid so many workarounds with software additions
Mindbody makes life easier!
- Scheduling is a breeze.
- Reporting is customizable and thorough.
- Excellent customer service.
- User interface could be a bit more modern.
- It would be nice for management to be able to make a field required.
- A bit pricey.
Mindbody is a GAME CHANGER!!!
- Check-in to classes is made easy!
- Payment to instructors is easy to determine.
- Reports for better business is possible!
- I really haven’t had any problems with it since they added the ability to switch between multiple locations without signing in and out.
- Lots of integrations
- Analytics
- All in one solution
- Learning curve
- Forced to use 1 electronic payment processor - others won’t integrate
- Main service rep has changed many times
Mindbody is great for corporate wellness!
- Scheduling is super easy!
- It's easy to cancel any upcoming classes.
- The search feature is really helpful for finding new studios in your area.
- I wish there was a filter to search by class cost.
Expensive, but when you want something to work
- Online booking
- Integration
- One-Stop-Shop
- Package pricing
- Customization
- API with other vendors
- Pricing
Mindbody - As told by an app user
- Mindbody has a streamlined onboarding that made it very easy to sign up and take the desired action (signup for a class) in only a few clicks.
- The app had an extremely clean UI that made for a streamlined UX that allowed me to book classes in a few seconds.
- If I forgot to book the class (30 mins before the class starting), then I was able to 1-click call the location and speak to a team member.
- From a user perspective, the app was a bit slow in terms of loading.
- I had to reset my password once, and the email went to my spam folder - not ideal.
Loyal user for 8 years
- Dominant market share of apps
- Live customer support
- Longevity in the market
- Reputation
- Very expensive
- Long-winded ways of navigating system
- Conference costs are super expensive
Offering all and then some
- Access Control
- Membership Reporting
- Good integration
- No payment integration with South Africa makes it a sophisticated and manual process.
- Some features are difficult to use
- We have our own app within the environment, and it would be great to personalize our offering with this usage.
Business Community Focus
- Public Visibility
- Ease of Use
- Help Desk Availability
- Business Specific Work Around Options
- Business Specific Reporting
- Warning for System Upgrades that Affect Business Settings
Mindbody is the best at what they do!
- Client management
- Point of sale
- Class scheduling
- Retail inventory
- Rewards program
- Client outreach
- maintaining customer information
- credit card processing
- class booking
- Lots of areas for improvement in managing memberships and different types of payments by the same customer
- Phone customer service often has very long wait times
- Expensive
The "Go-To" Studio Software
- Taking payment
- Scheduling classes
- Organizing workshops
- Taking different types of payments
- Expertise in comparing complementary software
- Easily connecting to customer service
- Tracks sales
- Manages class schedules
- Helps bring in new clients
- Some processes are not initially intuitive and take some training to learn.
- The price could be a little lower to help small business owners succeed.
- Some sort of alert when a client creates a profile and already has one.
- A way to view which clients haven't signed a waiver when logged into the staff computer.
Experienced Mindbody review
- Auto E-mails: In our previous software, we did not have the ability to set up auto e-mails.
- Payment Processing: We have the ability to set our members up on auto-pay, and it is extremely simple to set up.
- Database: The unlimited database lets us keep members in our system archive forever. This is handy in our rural environment due to regular member re-joins.
- Service: It can be difficult to deal with customer service when you know more about the software and functionality of it in your facility than the person on the other end of the line.
- Setup: Due to the fact that you don't know everything there is to know about the software when you make the transition, you need a follow-up setup appointment about a year into using the software. They tell you that customer service will help but truly, at a year in, you know more than the front-line service agents.
- Point of Sale: Not handy to use. Navigation is time-consuming when you are trying to ring up members if not on auto-pay.