Overview
What is Kareo EHR?
Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.
TrustRadius Insights
Overall simplest EHR on the MARKET
"All that GLITTERS isn't GOLD!"
Kareo Review
Popular Features
- HIPAA compliance (5)8.080%
- Coding (5)4.040%
- Patient portal (5)1.111%
Reviewer Pros & Cons
Pricing
Kareo Practice Management (Low Claim Volume)
$150
Kareo Practice Management (Unlimited Claims)
$300
Kareo Billing Services
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
EHR Demo - Reviewing A Chart vSept14
Features
Billing and Claims Management
Managing the entire revenue cycle to help improve collection rates
- 4Real-time eligibility verification(4) Ratings
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
- 4Claims management(4) Ratings
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
- 4Coding(5) Ratings
The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.
Patient Scheduling
Managing patient scheduling, appointment reminders, and patient check-in
- 1.1Calendar interface(4) Ratings
The software provides a user-friendly calendar from which users can track and schedule appointments.
Electronic Medical Records
Digital charting of a patient’s medical and treatment history
- 1.1Charting / document management(4) Ratings
Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.
- 2Templates(4) Ratings
The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.
- 1.1Patient portal(5) Ratings
Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.
- 7Speech recognition(2) Ratings
The software integrates with the speech-recognition capabilities of Dragon software, allowing practitioners to take notes verbally.
- 1.1Customization(4) Ratings
Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.
- 1.1E-prescribing(3) Ratings
Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.
Medical Security and Privacy
This component helps an organization minimize security risks and respect data privacy.
- 8HIPAA compliance(5) Ratings
The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Kareo EHR?
Kareo EHR Features
Billing and Claims Management Features
- Supported: Real-time eligibility verification
- Supported: Coding
- Supported: Claims management
- Supported: Claim scrubbing
- Supported: Electronic Claim Submission
- Supported: HIPAA Compliance
- Supported: Revenue Cycle Management
- Supported: Integration with EMR/EHR
Patient Scheduling Features
- Supported: Drag-and-drop Scheduling
- Supported: Calendar interface
Electronic Medical Records Features
- Supported: Charting / document management
- Supported: Templates
- Supported: E-prescribing
- Supported: SOAP Notes
- Supported: Patient portal
- Supported: Speech recognition
- Supported: Dragon Integration
- Supported: Customization
Medical Security and Privacy Features
- Supported: HIPAA compliance
Additional Features
- Supported: Comprehensive Dashboard
- Supported: Meaningful Use Stage 2 Certified
- Supported: ICD-10 Ready
Kareo EHR Integrations
Kareo EHR Competitors
Kareo EHR Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS |
Supported Countries | USA |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(11)Community Insights
- Business Problems Solved
The platform functionality of this product has been widely criticized for its flaws and need for improvement. However, it has proven to be a great and easy-to-use software for those who have taken the time to understand it. It may not be suitable for high-volume practices with multiple practitioners or a large number of patients, as it is not efficient or helpful in those cases. Despite these limitations, the software does provide good reporting capabilities and can serve as a functional copy and paste tool. It has worked well for smaller companies, offering beneficial shortcuts within the system. While there are some minor improvements needed, the company is actively working on updates. The customer service has received mixed reviews, with some finding it terrible and unhelpful, while others have found the support team to be usually very helpful. The software does have its limitations, such as the inability to support prescribing controlled substances and outdated technology. On the positive side, it is easy to navigate, input, and search for information, making it quite user-friendly. Overall, users have reported improved efficiency and positive changes through the use of this software.
One user's husband noted that the software brought about positive changes and improved efficiency in their organization. However, there have been frustrations with glitches in the software, leading to loss of revenue and time consumption. The lack of response to questions and complaints is concerning to some users. The EHR and billing features are used throughout organizations, with electronic client charts facilitating easier billing processes. When signing up for the product, some customers opted for a trial period before committing to a one-year contract. Although the software may not be fully functional and lacks certain options, it still provides value for its cost due to its many built-in features. It should be noted that migrating data into the system comes at an additional fee which was not initially disclosed by the company. Despite these challenges, many users have found this EHR software to be the most user-friendly and comprehensive one they have encountered.
Attribute Ratings
Reviews
(1-5 of 5)- Sales
- Reliability of the telehealth platform
- Ability to ingest data from other EHRs, e.g., TherapyNotes
- Transparency of billing
- Customer service
- Usability
- Honesty in sales
- Real-time eligibility verification
- 40%4.0
- Coding
- 40%4.0
- Claims management
- 40%4.0
- Calendar interface
- 10%1.0
- Charting / document management
- 10%1.0
- Templates
- 20%2.0
- E-prescribing
- 10%1.0
- Patient portal
- 10%1.0
- Customization
- 10%1.0
- HIPAA compliance
- 80%8.0
- Spent >7K on a service that did not work
- Spent >10k on training and IT to support said non-functional service and then, get off of it when it failed
- Learned valuable lesson about disingenuous sales tactics
Kareo's telehealth platform is less reliable than Doxy. It frequently crashes and freezes. Doxy always works.
Kareo's billing system seemed to work reasonably well for us overall.
Notably, Kareo's sales team explicitly promised they could import health data from Therapy Notes, but this is false. When they were unable to do so we spent thousands of dollars having all our data imported manually. And then Kareo simply did not work -- it routinely froze or crashed -- and Kareo refused to refund us.
- secure teleconferencing
- records management
- billing
- Scalability
- Integration with Other Systems
- Ease of Use
- Billing
- Secure videoconferencing
- Writing medical records
- Accessing medical records
- Importing data
Overall simplest EHR on the MARKET
- Ease
- Simple
- User-Friendly
- Note Type Templates
- Telehealth
- Real-time eligibility verification
- 100%10.0
- Coding
- 100%10.0
- Claims management
- 100%10.0
- Calendar interface
- 100%10.0
- Charting / document management
- 100%10.0
- Templates
- 50%5.0
- E-prescribing
- 100%10.0
- Patient portal
- 100%10.0
- Speech recognition
- 70%7.0
- Customization
- 80%8.0
- HIPAA compliance
- 100%10.0
- ROI definitely a positive
"All that GLITTERS isn't GOLD!"
- User Interface is strong for the less technical folks
- Patient/client portal features are very helpful for the client to get registered
- Their tutorials are amazing in helping you get started
- Provides a success coach to walk you through the process of launching their product
- Sales representative needs to know the product. We got tied into a miscommunication on the package (contract vs trial) when we decided to work with them
- Tutorials are good but can be overwhelming because there are a lot of features to learn
- Charging to migrate client data was a determining factor on whether we wanted to continue with the company. If we knew this upfront it would've allowed us to say "no thanks". And to add the charges are not cheap and they charge a la carte (i.e., demographics, billing, progress notes, forms/intake info)
- Real-time eligibility verification
- 20%2.0
- Coding
- 50%5.0
- Claims management
- N/AN/A
- Calendar interface
- 100%10.0
- Charting / document management
- 100%10.0
- Templates
- 50%5.0
- E-prescribing
- N/AN/A
- Patient portal
- 100%10.0
- Speech recognition
- N/AN/A
- Customization
- 50%5.0
- HIPAA compliance
- 100%10.0
- We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
- I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
- Again ASK questions; do a test run; ask about the migration of your data and its charges.
- You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.
Kareo Review
- Catching missing patient info
- Catching missing insurance info
- Providing mailing addresses
- Could use more details in patient info
- Sometimes information is not transferred over
- I think the overall design could look a little more user-friendly
- Real-time eligibility verification
- N/AN/A
- Coding
- 30%3.0
- Claims management
- 40%4.0
- Calendar interface
- N/AN/A
- Charting / document management
- N/AN/A
- Templates
- N/AN/A
- E-prescribing
- N/AN/A
- Patient portal
- 60%6.0
- Speech recognition
- N/AN/A
- Customization
- N/AN/A
- HIPAA compliance
- 100%10.0
Kareo EHR is our hero
- Eliminates our input errors
- User-friendly without confusion
- Great layout and easy to read
- Everything created can always use adjusting depending on the situation
- Adapting to client needs quicker
- Problems are not reported in a timely manner
- Real-time eligibility verification
- 100%10.0
- Coding
- 100%10.0
- Claims management
- 100%10.0
- Calendar interface
- 100%10.0
- Charting / document management
- 100%10.0
- Templates
- 100%10.0
- E-prescribing
- 100%10.0
- Patient portal
- 100%10.0
- Speech recognition
- 100%10.0
- Customization
- 100%10.0
- HIPAA compliance
- 100%10.0
- NextGen Healthcare Practice Management