Overview
What is ChiroTouch?
ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
Awesome Chiropractic Software
Software is dated but useful. Try to get a trial version before purchase so you know what you are getting into!
Pricing
ChiroTouch
$159.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ChiroTouch Testimonial: Review from Dr. Irwin of Kirkland, Washington
ChiroTouch Testimonial: Review from Debra of Tampa, Florida
ChiroTouch Testimonial: Review from Dr. Emily DeRocco of Bullock Chiropractic in Chantilly, VA
ChiroTouch Testimonial: Review from Christine Dickinson of Kirkland, Washington
ChiroTouch Testimonial: Review from Dr. Casey Morgan in Austin, TX
ChiroTouch Testimonial - Margaret from Gillis Family Chiropractic, Michigan - CalJam2017
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ChiroTouch?
ChiroTouch Competitors
ChiroTouch Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(10)Community Insights
- Business Problems Solved
- Pros
- Cons
Users have reported outstanding results with CT ProBill, as it has significantly increased their clinic's collection rate. They praise the software for its thorough analysis, clear explanations, and availability of support, which has led to improved financial performance for clinics. Additionally, outsourcing billing to CTProbill has allowed users to spend more time with their patients. The software has also been effective in helping with Medicare Attestation and simplifying charting and coding. Users find the scheduling feature simple and efficient, and appreciate features like tracking visits, appointment reminders, and electronic billing. ChiroTouch has streamlined processes, improved profits, and simplified appointment scheduling, billing, collections, and office management for users. It serves as a centralized solution for patient information, billing, and doctor's notes. Despite some challenges with learning and support, the software is considered better than previous options used by users. Overall, users find value in the comprehensive package offered by ChiroTouch and appreciate the company's continuous addition of new features to the software.
User-Friendly Interface: Users have consistently praised ChiroTouch for its user-friendly interface, with many stating that it is easy to navigate and understand. The intuitive design of the software makes tasks simple to complete, allowing users to quickly and efficiently manage their practice. Several reviewers have specifically mentioned how the user-friendly interface has improved their productivity and made their daily workflow more seamless.
Customizable Macros: Many users appreciate ChiroTouch's ability to customize macros according to their specific needs. This feature allows them to personalize the software and streamline repetitive tasks, saving time and effort. By creating custom macros, users can automate common actions and create shortcuts for frequently used functions, enhancing efficiency in their practice management processes.
Comprehensive Integration: The all-in-one nature of ChiroTouch is highly valued by users who mention how it integrates various functions such as patient records, SOAP notes, accounting, billing, and credit card payments. This comprehensive integration eliminates the need for multiple separate systems or manual data entry across different platforms. Reviewers have expressed how this integrated approach simplifies their workflow and improves overall organization in managing different aspects of their practice.
Pressured Contracts: Many users have expressed feeling pressured into signing a contract without having the opportunity to try out the software first. This has led to dissatisfaction and potential regrets among these individuals, as they were unable to make an informed decision before committing.
Difficult Customer Support: Numerous reviewers have mentioned experiencing difficulties when attempting to cancel contracts or receive responses from customer support. These challenges in communication and resolution have resulted in frustration and unresolved issues for these users, who have found it challenging to obtain the necessary assistance from customer support.
Disastrous Implementation Process: Users have shared negative experiences with the implementation and training process, describing it as disastrous and incomplete. This can lead to significant obstacles in learning how to navigate the software properly, resulting in difficulties meeting practice needs. The lack of comprehensive training during implementation has caused unnecessary stress and hindered user adoption.
Attribute Ratings
Reviews
(1-5 of 5)Awesome Chiropractic Software
- Extensive training was offered when we switched to ChiroTouch.
- Customer service is excellent and I personally love utilizing the chat feature when I have a question or need someone to walk me through something.
- The billing feature is very easy to use and helps to maintain excellent insurance collections.
- Our doctor has a couple of areas he would like to improve in the Note section of the all-in-1 provider section for personal injury patients.
- ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
- ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
- We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
- Check-in
- Appointment reminders, emails, retention
- Treatment notes
- Billing
- Insurance claims
- Appointment Reminders
- Birthday Texts
- Email or Text Blasts
- Retention
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Billing
- Check-In and Check-Out
- Appointment Reminders
Chirotouch
- It's user friendly.
- It's easier to use than other software.
- Running reports could be more detailed
- Easier way for Docs to note
Great system, once you get the hang of it
- I personally appreciated the way the system managed outstanding claims, balances and issues. This feature made it easy for front staff to remind patients about any outstanding charges/issues as they checked in, so they were able to address the issue prior to their visit.
- The customizable macros allowed for accurate and quick note taking, which improved office efficiency and allowed providers to focus on their patients, rather than their laptops.
- The text reminders improved communication between patients and the front staff, also increasing appointment show rates.
- Excellent customer service, which is a major plus when initially figuring out the system.
- There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
- The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
- The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
Software is dated but useful. Try to get a trial version before purchase so you know what you are getting into!
- Allows for a lot of customization that can make the software work well for small and large practices
- Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
- Manages all your patient data in one place
- Uses iPad apps as well as desktop applications
- The report features don't offer nearly as many functions as I would like. I usually have to export the data out and use Microsoft Excel to create graphs and other practice analytics at year end. Also their export feature still provides highly stylized excel reports, so I still have to do a lot of work to get them to a place where I can actually use them to get meaningful data out.
- The calendar for scheduling has no option for confirmation calls. We had to find a work around to be able to know which appointments had been confirmed.
- They have lots of add on features that cost extra money per month. In our demo they did not tell us that these were paid features, they made it seem like it was all part of the regular purchase price.
- Their report features are not organized in any helpful way, and some of them are not named very clearly. I constantly have to search through them to find what I need. Also some reports that seem very basic and straightforward are not offered.
- The process for sending electronic claims is fine once you get the hang of it, but it is not very streamlined. Also during our demo they never told us that ChiroTouch does not actually send the claims, they just prepare them for a clearing house, so you still have added steps of importing the files to your clearing house. Luckily Office Ally is a free clearing house, but I know other doctors who pay extra for some clearing houses.
- The process for putting patient's insurance in the system is also not very streamlined, and can easily result in claims not being sent if not setup properly. Again, once you understand how it works in a detailed way, it is fine. But the process of training new staff is always difficult and I have to check their work for months after they start because it's so easy to do it wrong.
- Practically everything requires customization. It takes A LOT of setup to get this functioning well for your office. I think this is a pro and a con - great if you can spend the time setting it up, but not so great that some things that seem very basic require you to set up yourself.
- The SOAP note functions are only as good as you make them. The preinstalled buttons (called macros) that some with the system are pretty useless. And there are so many of them you will spend more time trying to find what you are looking for than actually doing patient notes. The system allows you to make an unlimited number of macros yourself, so if you spend time customizing this it's really great, but if you don't it's a mess. And the process for adding new macros is fine if you are tech savvy, but really complicated if you are not.
I was only part of the decision making process for purchasing ChiroTouch at one of these companies, and at the time I believe I looked at every software out there. We went to the Parker seminar in Las Vegas and looked at several of them at the trade show and did other demos for companies that were not there from home. The other software company we greatly considered was Eclipse. Unfortunately this was several years ago and I don't recall the exact pros and cons. What I realize now I should have pushed for was a trial version of the software before purchase. I asked and they said no. Now after having done other software integrations in other industries, I realize this is a big red flag. If a company won't let you take the software for a test drive, you know something is not right. The demo with ChiroTouch seemed very polished, but when we got the product it was anything but. It is still a decent system and has helped tremendously in all 3 offices I have used it. However, I think there is just not a whole lot of stellar competition out there, so they don't put much time and money into their system moving with the times. Sad to say, when I looked into systems 4 years ago or so, there wasn't anything all that great out there. I hope it has changed.
- Scheduling
- Patient file management
- SOAP notes
- Electronic medical records / electronic claims
- Financial reports
- Tracking patients who have fallen out of care and contacting for rescheduling.
- iPad app for patient to fill out documents. Currently we are still using paper forms and then scanning and saving them to ChiroTouch
- Text messages for appointment confirmations
- Implemented in-house
- The training was not very good. We didn't get the correct answers to many questions, and the rep we were assigned was late on occasion and rude.
- The implementation required a lot more customization than we expected.
- Online training
However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
- Nothing in this system is elegant to use.
- There are some very basic reports that just do not exist
- There is no system for confirming appointments unless you pay monthly for their text message service
- The whole system is not very user friendly and seems overly complicated. I have a background in software integration, so I picked it up quickly, but every time I have to train a new staff member on the system it is unnecessarily complicated and takes them a longer time to master than I would expect.
- The insurance billing process is overly complicated, and if not done properly can result in claims sitting in the system but not sent out.
ChiroTouch!
- Billing and Insurance
- Note taking with ease
- Organization
- Storage and back up when the computers go down
- Losing information
- Usage for more than just chiropractors