Hospitality

Earn your guests’ loyalty with efficient operations from the lobby to the back office. Oracle Hospitality technology connects event sales, guest rooms, management, and point-of-sale (POS) systems—delivering the integrations you need to create exceptional experiences.

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Oracle Hospitality industry spotlight

Hoteliers: Don’t sleep on innovation

Learn how leading hotels are applying the latest technologies and most creative ideas in six crucial areas.

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Go beyond a PMS with the OPERA Cloud platform

Learn why you need more than a conventional property management system (PMS).

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Work smarter, not harder

Discover how AI and automation can lead to increased efficiency, reduced waste, and larger profits.

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Boost your bottom line with the right POS system

Learn how in our smart decision guide to restaurant management and POS systems.

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Find hospitality solutions by sector

Hotels and resorts

Orchestrate operations with integrated property management, point of sale, and analytics to stay ahead of your guests’ needs.

Explore hotel solutions

Casino and gaming

Take the casino experience to the next level of profitability with connected systems that grow nongaming revenue and personalize guest services.

Explore casino and gaming solutions

Hotel food and beverage

Unify food and beverage logistics and deliver distinctive service with point of sale easily integrated with payment, loyalty, and delivery to capture more revenue.

Explore food and beverage solutions

Cruise

Streamline cruise operations with systems that manage passenger and crew activity onboard and track fleetwide performance.

Explore cruise solutions

Hospitality solutions

Build exceptional guest and staff relationships and a more adaptable back office.

Property management
- Comprehensive hotel property management system (PMS)
  Manage all aspects of hotel business operations, including the delivery of superior guest experiences.
- PMS dashboard
  Get a snapshot of all the key information you need to perform your job.
- Guest profile
  Gain rich insights into your guests’ preferences, including their communication choices, spending habits, and marketing data, to help grow loyalty and deliver exceptional guest service.
- Look to book
  An intuitive availability screen allows you to offer rates matching your guests’ needs, clearly identifying the best rate, package, and room-type combinations that maximize revenue and turn shoppers into bookers.
- Real-time business insights
  From high-level metrics to individual transactions, all the data you need to make informed decisions is available in a simple-to-use, hospitality-focused solution that enables property-specific or groupwide reporting.
- Cloud digital assistant
  OPERA Cloud Digital Assistant helps users execute routine tasks and activities, such as house status, room management, and reservations.
- Loyalty
  Get to know your customers better by developing stronger relationships with them through a loyalty program. Anticipate their needs and preferences while giving them points to spend for a memorable stay.
- Vacation ownership
  Oracle Hospitality OPERA Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms.
- Post It
  Post It meets the needs of hotels without full-service food and beverage offerings.
- Payments
  To fulfill operations and guest service needs, Oracle Hospitality is committed to offering payment solutions that include cutting-edge technology for contactless hotel operations, including mobile and kiosk solutions.
- Mobile guest experience
  A web application designed for smartphones lets guests preregister their arrival, with the registration process commencing with an email sent to eligible guests 4 to 48 hours before arrival.
Restaurants
- Hotel cloud POS system
  Empower the entire food and beverage team to enhance the guest experience while remaining agile with new menu offerings and promotions.
- Hospitality POS hardware
  Rely on sturdy, smart, and stylish POS hardware that’s built for hotel restaurants.
- Enterprise menu management
  Tap Oracle’s expertise for accuracy and efficiency on menu and pricing updates for a single location or across a series of locations while ensuring brand standards are maintained.
- Kitchen display systems
  Simplify communication and processes, increase productivity, and manage orders from the dining room and mobile platforms for superb kitchen performance.
- Reporting and analytics
  Monitor food and beverage operations across your property with consolidated dashboards and reports.
- Payments
  Fulfill operations and guest service needs with payment processing options that meet your requirements.
Oracle Hospitality Nor1 upselling
- Oracle Hospitality Nor1 CheckIn Merchandising (PDF)
  Give staff the tools they need to customize the guest experience without adding time to the check-in process.
- Oracle Hospitality Nor1 eStandby Upgrade
  Capture guest demand for premium inventory, products, and services on digital marketing channels, and manage the process via an easy-to-use portal.
- Oracle Hospitality Nor1 eXpress Upgrade
  Engage hotel guests with confirmed offers for last-minute premium inventory.
Sales and event management
- Blocks
  Provide an overview of group details for quick access to important data points, such as dates, market location, blocked and picked-up room nights, and owners.
- Events
  One screen has everything you need to know about your event: date and start time, attendees, function space, special indicators for loud event and do not move, and the current on-the-books revenue.
- Function Diary
  Where you go to find out which events are happening in your hotel, details about those events, what space is available for booking, and how many sleeping rooms are available for the same date.
- Manage Resources screen
  Where you go to book menus and items for an event. The innovative drawer design lets you access information about the menus and items while preserving all the relevant event information for continued viewing.
Distribution
- Channel management (PDF)
  Seamlessly manage your inventory through your preferred channels using a single system connected to your property management system.
- Distribution connected directly to the source (PDF)
  Simplify activating and managing channels independently.
- Rate management (PDF)
  Tap into artificial intelligence and machine learning to return the best offer at the right time.
- Channel connectivity marketplace (PDF)
  Hoteliers and distribution partners can activate and manage any type of distribution channel via APIs exposed through Oracle Hospitality Integration Platform.
- Single system efficiencies (PDF)
  Maximize efficiency by managing rates, restrictions, and inventory within one system.
- Increased revenue and reduced distribution costs (PDF)
  View and manage the performance of the most profitable channels at a glance and respond immediately to unexpected demand swings.
OPERA Cloud Central
- Contact center
  Call center staff can simplify the reservation process while optimizing rates and rooms, add value to the guest stay, and personalize service with a full view into guest preferences.
- Centralized sales
  Increase sales effectiveness and aid decision-making with real-time data into room blocks and catering details.
- Distribution
  Simplify channel management and connect distribution channels directly to the source to maximize room revenue.
- Loyalty
  Strengthen your brand by attracting and retaining guests with a customizable, dynamic loyalty solution. Bring together all your hotel customer data and reward your guests with offers and promotions, delivering a better guest experience.
Finance
- Financial management
  Adapt your business models for new opportunities, sharpen your forecasts, control costs, and efficiently report results.
- Financial planning and analytics
  Integrate financial data across all your operations and align key tasks for budgeting, forecasting, and profitability assessment. Shorten financial planning cycles for properties, brands, and the entire enterprise.
- Procurement
  Simplify procurement across suppliers to improve cash flow management, vendor selection, spending compliance, and margin performance across all properties.
- Scenario planning
  Build flexible growth plans that guide you on how to stay on track as market conditions change. Red-flag properties and bring on new franchisees.
Human capital management
- Human capital management
  Employ innovative tools to recruit, assign, train, and manage personnel, giving your hospitality workforce the exceptional HR service that aligns with your brand values.
- Payroll
  Simplify how you pay your workforce with a highly configurable solution, fully unified with Oracle Fusion Cloud Human Capital Management (HCM) for efficient, compliant payroll processing across the globe—no matter your company size or worker types.
- Recruiting and Talent Management
  Take control of every stage of the talent lifecycle. Attract the best candidates, boost productivity, and improve decisions with end-to-end talent management. Source, recruit, onboard, manage performance, develop careers, and plan succession—all in one place.
Loyalty and marketing
- Customer experience
  Build comprehensive guest profiles based on data from all touchpoints to deliver exceptional experiences.
- Customer loyalty
  Identify, reward, and retain guests with programs that award points based on length of stay, number of stays, booking method, spending, and more.
- Marketing
  Customize and elevate the entire guest journey by sharing guest data—including information on bookings, onsite experiences, and more—across marketing, sales, and back-office teams.
- Campaign management
  Show guests you understand their preferences by personalizing your digital marketing across channels.
Digital customer service
- Customer self-service
  Offer guests self-service tools to help them get answers faster, free your agents to handle more complex tasks, and reduce costs.
- Agent-assisted service
  Give agents a complete, unified view of the guest and intelligent tools to find answers, collaborate across the business, and solve problems faster.
Cloud infrastructure
- Oracle Cloud Infrastructure (OCI)
  Improve the security and stability of your most important systems by running them in the cloud. Whether you’re adopting Oracle SaaS applications or migrating on-premises workloads, OCI offers better performance at a lower cost.
- Isolated network virtualization
  Run applications in a highly secure, compliant public cloud environment that offers full-stack protection with customer isolation, internal threat detection, end-to-end encryption, and automated threat remediation.
- Oracle Analytics Cloud
  Analyze data across your enterprise to make smarter predictions and better business decisions using data visualization, enterprise reporting, scenario modeling, and mobile analytics—in the cloud, on-premises, or through a hybrid model.
- Hybrid cloud
  Run OCI services in our public cloud regions across the globe. Use OCI cloud native services in your own data center. Bring VMware to the cloud without losing control. OCI provides more flexibility to craft a hybrid cloud strategy that meets your IT goals.