I upgraded to a Motorola MB8611 modem and a new ASUS router in 2021 to fully utilize the speed in my Xfinity plan. I had occasional, brief disconnects from the internet early on. However, these disconnects continued to increase in number over the year until recently it was dropping off several times a day. After checking cables, connection to Comcast, modem resets, etc., I decided to switch out the modem. I had considered the Netgear CM2000 (up to 2.5 gigabits) modem initially but went with the less expensive Motorola since I had used Motorola modems in the past without problems.
The Netgear modem setup was very straightforward as I already had the Xfinity app loaded on my phone from the previous installation. Activation via the Xfinity app took only a couple of minutes and a couple more minutes for the modem to restart. Worked with my router without any issues as soon as I plugged it into that device.
Download speed varies as expected during the course of the day/night, but it usually exceeds the fastest speeds I got from the Motorola. It’s been over a week and, so far, no disconnects! Keeping my fingers crossed…
Added note: I usually decline the Amazon protection plans, but I did add them to the earlier order. Making the claim on the old modem was very simple and quick. I did wait until after the holidays and delivery delays were over to return the old modem, using the prepaid label Asurion had sent me. I was credited with a refund for the full price that I paid for the modem (excluding tax) via an Amazon gift card within just a few hours of dropping the box off at the UPS store.
Update 12/10/2023. It's been about a year since I bought and installed the NETGEAR Nighthawk Multi-Gig Cable Modem (CM2000). Still working flawlessly with no slowdowns or disconnects from the Comcast account.
| Brand | NETGEAR |
|---|---|
| Series | CM2000-100NAS |
| Item model number | CM2000 |
| Item Weight | 1.02 pounds |
| Product Dimensions | 9.9 x 8.8 x 4.7 inches |
| Item Dimensions LxWxH | 9.9 x 8.8 x 4.7 inches |
| Color | black |
| Manufacturer | Netgear |
| ASIN | B08GWNZ9VF |
| Country of Origin | Vietnam |
| Date First Available | September 22, 2020 |
