Had a Toto Washlet/Bidet before and really loved it (different model as it did not have a remote control). So purchased the A200 from Amazon because my mom wanted one (good for her hemorrhoids). We probably do not need the remote control feature of the A200 but that's okay. The features that we wanted in addition to the wash, were 1) pulsating / oscillating for better cleaning, 2) water heater, 3) seat warmer as it's nice when it's cold. The A200 has all these.
When the product arrived, it was nicely packaged. Even though I'm not a handyman, I was able to follow the instructions for the installation. I would note that there was a installation video on Youtube (I believe it was produced by Toto) which was helpful... just to see how it was done. I had an issue at first with leaks. There are certain connections which the instruction manual says not to over tighten and to actually just tighten by hand (this is where the water supply hose from the Bidet is connected to a valve that looks like a T because it has 3 holes/connections). When I did it at first, this connection wouldn't screw in by hand no matter how many times I put it on--this is where the leak is. I called Toto the next morning, and I was told that they will send me a replacement part which came in 2 days or so. The representative from Toto advised me not to crossthread (i.e. make sure the threads screw in smoothly and not the wrong way by force) this connection. The Toto representative walked me through how to remove the old water supply hose. Sure enough the replacement water supply hose screwed in easily and smoothly by hand to the T valve. My conclusion is that the original water supply hose had some defect. I'm still giving Toto a 5 star because their customer service was great, and also when this bidet works it is awesome and life changing!
UPDATE on 10/12/19: realized that the pulsating and oscillating functions are not as useful to us as we initially thought. Never use these, and we could have purchased a cheaper model.
| Manufacturer | Toto |
|---|---|
| Part Number | SW2024#01 |
| Item Weight | 15 pounds |
| Item model number | SW2024#01 |
| Batteries | 2 AA batteries required. (included) |
| Is Discontinued By Manufacturer | No |
| Size | Elongated |
| Color | Cotton White |
| Style | Adjustable |
| Material | Cotton |
| Shape | Oval |
| Voltage | 120 Volts |
| Item Package Quantity | 1 |
| Included Components | Remote Control, Instructions, Batteries, T-Connector, Bidet Seat, Installation Hardware |
| Batteries Included? | Yes |
| Batteries Required? | No |
| Battery Cell Type | Alkaline |
| Warranty Description | 1 year warranty |
