Battery Description | Lithium |
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Number of Batteries | 1 CR123A batteries required. (included) |
Control Method | App |
Noise Level | 51 dB |
UPC | 860000103596 |
Manufacturer | Moen Incorporated |
Part Number | 920-004 |
Item Weight | 4.5 ounces |
Product Dimensions | 2.64 x 1.5 x 3.25 inches |
Item model number | 920-004 |
Batteries | 1 CR123A batteries required. (included) |
Size | 1 Sensor |
Finish | White |
Pattern | Leak Detector |
Item Package Quantity | 1 |
Included Components | smart water detector, wall mount screw, self-adhesive wall mount sticker, remote sensing disc with 48" extension cable, wall mount base, battery |
Batteries Included? | Yes |
Batteries Required? | Yes |
Battery Cell Type | NiCAD |
Description Pile | Lithium |
Warranty Description | 1 Year Warranty |
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Moen Flo Smart Water Leak Detector, Water Sensor Alarm for Home, 1-Pack, White, 920-004
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Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Purchase options and add-ons
Color | White |
Brand | Moen |
Power Source | Battery Powered |
Compatible Devices | Washing Machine |
Product Dimensions | 2.64"L x 1.5"W x 3.25"H |
About this item
- PROTECT YOUR HOME FROM WATER DAMAGE: Can be placed in the home wherever there is a risk for potential water damage, such as a flooding basement, washing machine leak, hot water tank failure, etc.
- 24/7 PROTECTION: Smart technology detects leaks to help reduce the risk of water damage by providing 24/7 monitoring
- REAL-TIME NOTIFICATIONS: Connects to the Moen Smart Water App to notify you of moisture through notifications to their smartphone. The Moen Smart Water App can also be customized to monitor moisture levels, humidity, and temperature.
- WHOLE-HOME PROTECTION: Offers the ability to use and connect multiple detectors for whole-home protection. Available in single or multi-packs, providing the opportunity to achieve home water management on any budget
- COMPATIBILITY: Use the Smart Leak Detector as a standalone monitoring device or connect it to the Flo Smart Water Monitor and Shutoff (sold separately) for whole-home protection.
- REMOTE SENSING DISC: Includes an extension cable with Remote Sensing Disc that can extend up to 48 inches, making it perfect for reaching tight spaces like under a washing machine or next to a dishwasher.
Customer ratings by feature
Frequently bought together
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Product guides and documents
From the manufacturer
![image](https://m.media-amazon.com/images/S/aplus-media/vc/0775f2a0-635f-42b2-95a0-a08e4135a9fd.__CR0,0,970,300_PT0_SX970_V1___.png)
![image](https://m.media-amazon.com/images/S/aplus-media/vc/15f3328d-90de-4dc7-ac2e-07799cdc1898.__CR0,0,300,300_PT0_SX300_V1___.png)
Peace Of Mind
This Smart Leak Detector can be placed anywhere in your home where water leaks and moisture could be a problem from environmental factors or fixture malfunctions, such as the basement or laundry room, to provide 24/7 protection. When water, excess humidity or extreme temperatures are detected, the unit sends an alert via the Moen Smart Water App, sounds an audible alarm, or emits a blinking LED light.
A System Designed to Detect and Protect
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Control From Your AppConnects to the Moen Smart Water App to notify you of moisture through notifications to their smartphone. Smart technology detects leaks to help reduce the risk of water damage by providing 24/7 monitoring. |
Wi-Fi EnabledThe included smart water-level sensor constantly monitors the water level in the sump pump basin in real time to assess flooding risks and if the sump pump is working efficiently. |
Freeze Alerts and Humidity MonitoringAlerts of extreme abnormalities in temperature, which could indicate a risk for freezing pipes in the basement or crawl space. The device also monitors humidity levels to help detect any moisture abnormalities that could lead to mold. |
Battery OperatedEach Detector includes a CR123A lithium battery for up to 2 years of leak detection for your home. |
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Discreet PlacementThe Smart Leak Detector can be easily placed under sinks and appliances, near pumps, drains, windows, or in attics. |
Multi-Pack AvailableAvailable in single or multi-packs, providing the convenience of detecting water in multiple locations but managed through one mobile app. |
Complete The HomeThe Smart Leak Detector can be purchased as a standalone product or combined with the Flo Smart Water Monitor and Shutoff for whole-home protection. |
![image](https://m.media-amazon.com/images/S/aplus-media/vc/016e0261-e8d6-4e03-83e9-530d7b9b2457.__CR0,0,970,600_PT0_SX970_V1___.png)
Water designs our life. Who designs for water? Moen.
For over 75 years, Moen has thrived at the intersection of style and innovation. And with 1.5 trillion gallons of water running through our faucets each year, we feel a tremendous responsibility to make sure every one of your interactions with water is a meaningful one. In 2022, Moen was named America's Most Trusted Faucet Brand by Lifestory Research for the seventh year in a row.
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Customer Review: Easy to set up and worked perfectly!
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Customer Review: A must-have for any homeowner
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What to know before buying this Smart Water Leak Detector
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First look at the Moen Flo Smart Water Leak Detector!
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Customer Review: Got item and it didn’t work.
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Prevent major leaks before they cause damage
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Flo by Moen
Moen Incorporated
Product information
Technical Details
Additional Information
ASIN | B0855BFQCZ |
---|---|
Customer Reviews |
3.8 out of 5 stars |
Best Sellers Rank | #4,390 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #10 in Water Detectors & Alarms |
Date First Available | February 1, 2020 |
Warranty & Support
Feedback
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Moen Flo Smart Water Leak Detector, Water Sensor Alarm for Home, 1-Pack, White, 920-004
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Product Description
Protect your home from water damage with the Moen Smart Leak Detector. This Smart Leak Detector can be placed anywhere in your home where water leaks and moisture could pose a hazard. The water leak detector can identify problems caused by environmental factors or fixture malfunctions, in places such as the basement or laundry room, to provide 24/7 protection. When water, excess humidity, or extreme temperatures are detected, the water leak sensor sends an alert via the Moen Smart Water Network App, sounds an audible alarm, or emits a blinking LED light. Combine the Smart Leak Detector with the Flo Smart Water Monitor and Shutoff for whole-home protection.
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Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | -38% $31.00$31.00 List: $49.99 | -40% $29.99$29.99 List: $49.99 | -22% $69.99$69.99 List: $89.99 | $89.99$89.99 | $49.99$49.99 | -17% $19.99$19.99 List: $23.99 |
Delivery | Get it as soon as Monday, Jul 29 | Get it as soon as Tuesday, Jul 30 | Get it as soon as Monday, Jul 29 | Get it as soon as Monday, Jul 29 | — | Get it as soon as Monday, Jul 29 |
Customer Ratings | ||||||
Easy to install | 3.2 | 4.9 | 4.4 | 4.8 | 4.7 | — |
WiFi signal | 3.1 | — | 4.4 | 4.6 | 5.0 | 5.0 |
Battery life | 2.7 | 4.9 | 4.4 | 4.9 | 4.8 | — |
Tech Support | 2.6 | — | 4.2 | 4.4 | 5.0 | 4.8 |
Value for money | 3.5 | 4.9 | 4.6 | — | 4.7 | — |
Sold By | Hem Logistics | Woot | GoveeLife US Direct | Yosmart | X-Sense US | Yosmart |
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Ensure comprehensive leak detection with our Water Leak Detector. Featuring top drip and bottom water flood probes, it's perfect for kitchens, bathrooms, basements, and utility rooms. The powerful 100dB alarm, dual AAA battery power, and early warnings, protecting your property from water damage.See more Posts >
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the leak detection of the product. They say the sensor picks up even a drop of water. However, some customers have reported connectivity issues and battery life issues. Opinions are mixed on ease of setup, performance, app, quality, and water resistance.
AI-generated from the text of customer reviews
Customers like the leak detection of the alarm. They say the sensors pick up even a drop of water, and the devices do an excellent job detecting water. Some mention that the primary sensor responds quickly to water.
"...I'm very impressed!! The sensors pick up even a drop of water...." Read more
"...Eventually it worked.Pros- Compact water leak sensor that can be placed directly on the surface, or connected to a remote sensor..." Read more
"...Turns out my AC condensation was leaking onto the floor and the detector tripped. I sent a friend over and he found a puddle...." Read more
"...these sensors provide the assurance that your property is safeguarded against water leaks, ensuring a safer and more secure living environment." Read more
Customers are mixed about the performance of the alarm. Some mention it works well, is relatively cheap, and a worthwhile investment. However, others say that it's not satisfactory for their purpose, and the protective shield doesn't work.
"...Turns out my AC condensation was leaking onto the floor and the detector tripped. I sent a friend over and he found a puddle...." Read more
"...Otherwise, it's an excellent product! It still works well and does the job even when not stuck to the wall so it deserves 5 stars...." Read more
"...When inserted correctly between the posts it didn't activate...." Read more
"...All worked well. After a year or so, my wifi was upgraded at my house. Now I coukd not reconnect the units to the wifi in my house...." Read more
Customers are mixed about the ease of setup. Some mention it's fairly easy to set up and the install of the sensor is not technically difficult. However, others say that it'd take over an hour to set it up, the instructions are small and the error message is not intuitive.
"...I've had these for several months so far. They were very easy to install and easy to set up with wifi. They never seem to go offline either...." Read more
"...appear to be working fine, but I was really unimpressed with the setup process that kept failing. Eventually it worked.Pros-..." Read more
"...That’s my experience. These Moen installed easily, as my 2.4 wifi worked well with them...." Read more
"...the general review of 3 stars because the one that did work was very easy to set up and took very little time or effort." Read more
Customers are mixed about the quality of the alarm. Some mention it provides great notification alerts not only for water issues but temperature and humidity. They also appreciate the capabilities, easy setup, reliable alerts, and integration with smart devices. However, some say that the alarm is not loud enough to install in their basement and the beep could be louder.
"...The alarm volume is a joke. You cannot hear it 30 ft away unless the home is completely silent...." Read more
"...Gives you the temp and humidity. And you can set the type notifications and what info...." Read more
"...Audible alarm, not terribly loud, and alerts on my phone. But if set up properly you will be notified-..." Read more
"...Its efficient detection capabilities, easy setup, reliable alerts, and integration with smart home systems make it a worthwhile investment...." Read more
Customers have mixed opinions about the app. Some find it good, comprehensive, and easy to setup. They say it's rock solid and provides the most customizable settings for sending alerts. However, others say that it'll be a little wonky during setup, needs improvement, and is glitchy.
"...The main issue was that the app kept returning an error message during installation when trying to connect to my home wifi network...." Read more
"...And it worked flawlessly by sending an alert. I also liked the app very much. Gives you the temp and humidity...." Read more
"Their app is a little wonky during setup. I had to reset the unit a couple of times and start over to get through the process...." Read more
"...minutes per sensor (not a "few minutes) this step is glitchy, the app freezes and I hard to restart this on 3 sensors...." Read more
Customers are mixed about the water resistance of the alarm. Some mention that the devices detect water within seconds, are very sensitive to moisture, and can be individually set to shut off water. Others say that the unit failed to detect water when tested, the sensor is not water proof, and stays wet.
"...One of the units would not detect water...." Read more
"...Its efficient detection capabilities, easy setup, reliable alerts, and integration with smart home systems make it a worthwhile investment...." Read more
"...installation I received an alert of a critical issue and the water had been shut off. Since work was 40 minutes away, I waited until I got home...." Read more
"...Features/Use: The devices detect water within seconds, if you have a Flo by Moen Smart Water Shutoff they’ll quickly turn off the water...." Read more
Customers are dissatisfied with the battery life of the alarm. They mention that the battery only lasts a few months, and that the two-year lithium battery life is not accurate. Some say that the sensor may report confusing battery life initially.
"I love these devices but I hate the cost cutting of batteries only. In theory, you put these were water can leak but you would not notice in time...." Read more
"...I easily installed all 12 Moen units. One did come with a dead battery...." Read more
"...to make the electric connection were so far apart that the battery was loose inside? If these are hand inserted, how does this not get noticed?..." Read more
"...the battery ajar and insulating strip off to the side so the battery had been draining since it was installed by the manufacturer...." Read more
Customers have issues with the connectivity of the alarm. They say it loses connection to their home network, and starts to drop connections. Some customers also report issues with connecting to the app.
"...Ideally, it is better on AC. If you lose power, the device cannot talk to the wifi so the only reason for the batteries is bottom line cost and..." Read more
"...batteries before you install them, mine were at 64%, 47% and too low to even connect to...." Read more
"...At the end of the set up it wanted me to link to Alexa which I don't have...." Read more
"...(without VPN), went through installation again, and still hit a connectivity error when trying to get on to my home network...." Read more
Reviews with images
![Water Detectors a challenge to connect, work well](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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My only complaint is that the sticky pad that holds the sensor box on the wall is VERY WEAK! The stick doesn't hold up for more than an hour. Moen should consider correcting this. Otherwise, it's an excellent product! It still works well and does the job even when not stuck to the wall so it deserves 5 stars. You can't go wrong with this!
2/24
I am done. I have come to hate the Moen design. The base unit does not sit flat in a cabinet and when you use the expensive cord it also does not sit flat. Where you put these devices is subject to disruption so the sensors are always getting moved which the design should expect but not with Moen. If you bump the cradle the connection to the sensor wire is lost and you will never know. The battery life is more like 8 months at most and I have had these long enough to prove it. The alarm volume is a joke. You cannot hear it 30 ft away unless the home is completely silent. How ridiculous to make an alarm and make it so quiet that if it is in a cabinet closed then no one will hear it beeping. I am moving to a D-Link that is a different setup and after Moen I can see why the D-Link makes sense and cents. It uses a hub that plugs into AC and has a "screaming" loud alarm. The Hub supports up to 24 sensors making the D-Link similar in price for the first 2 sensors but you saves hundreds of dollars if you need 6 or more. With the new system, you take a $25 sensor and place it on the floor of the cabinet, pan, or wet area floor. No mounting, no harness. The sensors link to the hub and that links to an app on your phone.
I also tested one by purposely putting a very slight film of water around a detector. And it worked flawlessly by sending an alert. I also liked the app very much. Gives you the temp and humidity. And you can set the type notifications and what info.
So far I’m very pleased. Just be aware of those who had trouble connecting or staying connected. Comes down to the quality of their Wi-Fi. Like I said, some brands will work for you, and others won’t. I’m happy.
Pros
- Compact water leak sensor that can be placed directly on the surface, or connected to a remote sensor (included).
- Audible alarm, not terribly loud, and alerts on my phone. But if set up properly you will be notified
- Integrates with the Flo by Moen water shutoff valve to turn water off automatically
Cons
- Installation/Configuration process is a little janky. You have to connect to a local device provided WiFi network to configure, but also need to have internet access. I had well over a dozen failures during configuring the three sensors I purchased. Just a little frustrating, and they should wait until after you connect the device to your WiFi network to update firmware as it would go much smoother.
- Plan on replacing the batteries before you install them, mine were at 64%, 47% and too low to even connect to. Also, one unit had the battery contacts spread so wide that there was over 1/8" gap between the battery and the second contact. Easy fix, but that should not happen on a new device.
- I would prefer that I did not have to use their cloud service to get these working, I would much prefer local connection so it would work fully if the internet was out. Just a personal preference.
Top reviews from other countries
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Went to Google playstore. App "not available in your region". Huh? Tried using another device. Same. Went to company website. Very unhelpful, and trying to find email contact almost impossible. After 30 mins tracked one down. Fired off email. 24 hours later no reply. Resorted to social media. At last a response: "Android App only available in US and Canada". Well what a waste of time that was. Product therefore almost useless and returned. Luckily the seller was superb and understanding and refund easily obtained.
So don't buy if you want the product to work with the android app!!
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