I've had this frame for a little over a year and it randomly stopped working one night and wouldn't turn on again the next morning sometime between our scheduled off/on hours (a feature the software offers). Since it had been 13 months since I purchased it and the warranty is listed as 12 months, I figured that was just the way things go for me and reached out to support to ask if they accept frames for diagnostics and repair and what their rates for such are and much to my chagrin they just offered to replace it outright, because, and I quote from their email; "We apologize for the inconvenience; we want to make sure you have the best possible experience with your Aura frame!"
This is why I love the smaller, more labor-of-love type companies. The companies that sit in the comfortable spot between so-small-they-fold and too-big-to-care. They value their customers!
The product itself is pretty good, resolution is reasonable and the app and software itself is easy to use. I purchased this frame after one of our cats passed away last year; I couldn't decide which pictures of his to print out, so I took a shot on a digital frame so we could display a selection of his photos while we were grieving. It was super easy to hook up my Apple Photo albums to automatically import into the frame. Now that iOS 17 and MacOS Sonoma have pet face detection, it's been a breeze getting the frame to display every single photo we've ever taken of our dearly departed furbabies without having to manually find them in all our pictures.
For pictures that aren't the right aspect ratio, some photos do have to be manually aligned for display via the app, but it's pretty easy to do and it doesn't modify your photos; you can also elect to use black or the extended-and-blurred letterboxing on the sides or top/bottom depending on if you use the frame in portrait or landscape mode, or you can zoom to prevent that altogether. It also plays videos, and while they disclaimed the ability to auto-import videos from iOS albums, my experience was that they showed up anyways.
As an added bonus, there's a kind of private social-networking type aspect to the app; you can add anyone you want to your frame so they can add pictures to it, and you can heart and comment on the photos in the app. So it's probably great for families or friends who are either separated by distance or just love sharing photos with their loved ones (I'm one of those weird types who really only displays photos of pets, and until i teach them to use the phone it's going to be just me using the frame)
Highly recommend this company and their products! Will submit a photo of it in action once the replacement arrives!
Frequently bought together
This item: Aura Mason WiFi Digital Picture Frame | The Best Digital Frame for Gifting | Send Photos from Your Phone | Quick, Easy Setup in Aura App | Free Unlimited Storage | Graphite
$199.00
Get it as soon as Monday, Jul 29
In Stock
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$149.00
Get it as soon as Monday, Jul 29
In Stock
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This Item  Aura Mason WiFi Digital Picture Frame | The Best Digital Frame for Gifting | Send Photos from Your Phone | Quick, Easy Setup in Aura App | Free Unlimited Storage | Graphite |  |  |  |  |  | |
| Price | $199.00 | $299.00 | $179.00 | $149.00 | $149.00 | $269.99 |
| Delivery | Get it as soon as Monday, Jul 29 | Get it as soon as Monday, Jul 29 | Get it as soon as Monday, Jul 29 | Get it as soon as Monday, Jul 29 | Get it as soon as Monday, Jul 29 | Get it as soon as Monday, Jul 29 |
| Customer Ratings | ||||||
| Picture quality | ||||||
| Giftable | ||||||
| Easy to use | ||||||
| Tech Support | ||||||
| Screen quality | ||||||
| Sold By | Aura Home, Inc. | Aura Home, Inc. | Aura Home, Inc. | Aura Home, Inc. | Aura Home, Inc. | CozylaFrame |
| display size | 9 inches | 15 inches | 10.1 inches | 10.1 inches | 10.1 inches | 17 inches |
| resolution | 1600 x 1200 | 1600x1200 | 1280 x 800 | 1280 x 800 | WXGA | QuadVGA |
| connectivity tech | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi | Bluetooth, Wi-Fi |
| power source | Adjustable fabric power cord up to 6.5' | Corded Electric | 5' Custom Braided Fabric Power Cord | Adjustable fabric power cord up to 6.5' | Adjustable fabric power cord up to 6.5' | Corded Electric |
| control method | application | application | touch | application, touch | application, touch | application, touch |
| controller type | iOS, Android | iOS | Free Aura app | Android, iOS | Android, iOS | Android, iOS |
Videos
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SO WORTH IT! - Perfect Gift - AMAZING for Families
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Aura Digital WIFI frame MUST WATCH!
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Honest review of my favorite Aura picture frame!
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Store unlimited photos right from your phone!
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Product Description
Which Aura frame is right for you?
 Carver |  Carver Mat |  Mason |  Mason Luxe |  Walden |  Smith | |
|
Customer Reviews
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13,364
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13,364
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2,047
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2,047
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13,364
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33
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Colorways
| Gravel + Sea Salt | Gravel + Clay | Graphite + White Quartz | Pebble + Sandstone | Ink | Black Onyx + Platinum Rose |
|
Display Size
| 10.1" | 10.1" | 9" | 9.7" | 15" | 9.7" |
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Overall Size
| 10.5" x 7.3" x 2.1" | 10.5" x 7.3" x 2.1" | 9.7" x 2" x 7.6" | 9.8" x 7.8" x 2" | 15.7" x 1.2" x 12.7" | 11.8" x 3.3" x 9.8" |
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Display Resolution
| 1280 x 800, 150 PPI | 1280 x 800, 150 PPI | 1600 x 1200, 224 PPI | 2048 x 1536, 264 PPI | 1600 x 1200, 133 PPI | 2048 x 1536, 264 PPI |
|
Aspect Ratio
| 16:10 | 16:10 | 4:3 | 4:3 | 4:3 | 4:3 |
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Orientation
| Landscape | Landscape | Landscape or Portrait | Landscape or Portrait | Landscape or Portrait | Landscape or Portrait |
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Built-in Speaker
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
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Photo Pairing
| ✔ | ✔ | ✘ | ✘ | ✔ | ✘ |
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Unlimited free storage
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Reviews with images
High quality, easy to use
I’ve had 2 other brands of photo frames. One quit loading new pictures after a time, the other one was too difficult for me to set up. I admit I’m a complete computer illiterate, but this Aura frame was a piece of cake! The picture quality is terrific, so be aware that if you try and transfer a photo of poor quality, it will be fuzzy, and not look good. Also, since this frame has a border, it can crop part of the photo you are transferring. I got the bigger frame, which I enjoy with my “older” eyes. It’s pricey, but I think it’s totally worth it. Highly recommend!
Top reviews from the United States
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Reviewed in the United States on March 25, 2024
Color: 9" - White QuartzVerified Purchase
I’ve had 2 other brands of photo frames. One quit loading new pictures after a time, the other one was too difficult for me to set up. I admit I’m a complete computer illiterate, but this Aura frame was a piece of cake! The picture quality is terrific, so be aware that if you try and transfer a photo of poor quality, it will be fuzzy, and not look good. Also, since this frame has a border, it can crop part of the photo you are transferring. I got the bigger frame, which I enjoy with my “older” eyes. It’s pricey, but I think it’s totally worth it. Highly recommend!
Images in this review
Top reviews from other countries
K.A. Stearns
Nice resolution
Reviewed in Canada on September 27, 2023Color: 9" - GraphiteVerified Purchase
D.N.W.
Excellent picture quality
Reviewed in the United Kingdom on April 5, 2024Color: 9.7" - SandstoneVerified Purchase
iainboyd
Excellent and well thought out product
Reviewed in the United Kingdom on January 10, 2024
iainboyd
Reviewed in the United Kingdom on January 10, 2024
Images in this review
