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Ships from: Amazon Sold by: AnkerDirect
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Anker 313 Wireless Charger (Stand), Qi-Certified for iPhone 15/15 Pro/15 Pro Max/14/14 Pro Max, 10W Fast-Charging Galaxy S20, S10 (No AC Adapter)
Sustainability features
This product has sustainability features recognized by trusted certifications.
Carbon emissions from the lifecycle of this product were measured, reduced and offset.
![Climate neutral by ClimatePartner](https://cdn.statically.io/img/m.media-amazon.com/images/I/51vgBATI8mL._SS128_.jpg)
The Climate neutral label by ClimatePartner certifies that the carbon footprint of a product was calculated and all associated emissions were offset. Additionally, ClimatePartner encourages companies to set ambitious reduction targets and reduce their products' carbon footprints. The certificate number can be entered on ClimatePartner’s website for additional information such as the supported carbon offset project(s). ClimatePartner is improving lives by helping companies tackle climate change with practical solutions.
Certification Number
743M8TReturn this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
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Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Purchase options and add-ons
Brand | Anker |
Connectivity Technology | wireless |
Connector Type | Micro USB |
Compatible Devices | iPhone, Samsung Galaxy, Google Pixel |
Compatible Phone Models | iPhone 15 / 15 Pro / 15 Pro Max / 14 / 14 Pro Max, Samsung Galaxy S20, S20+, S20 Ultra, S10, S10+, S10e, S9+, S9, S8, S8+, S7, S6, Google Pixel 3, 3XL, 4, 4XL See more |
Included Components | usb cable |
Special Feature | Wireless Charger |
Color | Black |
Input Voltage | 5 Volts |
Amperage | 84 Milliamps |
About this item
- The Anker Advantage: Join the 55+ million powered by our leading technology
- A Galaxy of Speed: A high-efficiency chipset provides 10W high-speed charging for Samsung Galaxy. iPhones get a boosted 5W charge at 10% faster than other wireless chargers
- Flip It: Charge in landscape orientation while watching videos or portrait mode for messaging and facial recognition
- Case Friendly: Don't fumble with your phone case. PowerWave charges directly through protective cases. Rubber/plastic/TPU cases less than 5 mm thick only. Magnetic and metal attachments or cards will prevent charging
- What You Get: Anker 313 Wireless Charger (Stand) / PowerWave Stand, 3 ft Micro USB Cable, welcome guide, worry-free 18-month warranty, and friendly customer service.
![](https://cdn.statically.io/img/m.media-amazon.com/images/I/31ndPkr9fzL._SS250_.jpg)
- Anker 313 Wireless Charger (Stand),Anker Screen Protector for iPhone 15 Pro MaxThis bundle contains 2 items
- Anker 313 Wireless Charger (Stand) with Anker MagGo 2-in-1 Charging StationThis bundle contains 2 items
Frequently bought together
![Anker 313 Wireless Charger (Stand), Qi-Certified for iPhone 15/15 Pro/15 Pro Max/14/14 Pro Max, 10W Fast-Charging Galaxy S20,](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/I/51J1d8kZsCL._AC_UL116_SR116,116_.jpg)
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Climate Pledge Friendly
Products with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
Climate neutral by ClimatePartner certifies the carbon footprint of a product was calculated and all associated emissions were offset.
Compare with similar items
This Item ![]() Anker 313 Wireless Charger (Stand), Qi-Certified for iPhone 15/15 Pro/15 Pro Max/14/14 Pro Max, 10W Fast-Charging Galaxy S20, S10 (No AC Adapter) | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | -20% $15.98$15.98 List: $19.99 | $12.99$12.99 | $14.99$14.99 | $39.99$39.99 | $15.98$15.98 | -41% $15.98$15.98 List: $26.98 |
Delivery | Get it as soon as Wednesday, Jul 31 | Get it as soon as Wednesday, Jul 31 | Get it as soon as Wednesday, Jul 31 | Get it as soon as Wednesday, Jul 31 | Get it as soon as Wednesday, Jul 31 | Get it as soon as Wednesday, Jul 31 |
Customer Ratings | ||||||
Easy to use | 4.6 | 4.2 | 4.2 | 4.4 | 4.1 | 4.4 |
Value for money | 4.5 | 3.9 | 4.0 | 4.0 | 3.8 | 4.0 |
Charging power | 4.3 | 3.9 | 3.8 | 4.2 | 3.7 | 4.0 |
For traveling | 3.9 | 4.1 | 3.9 | — | 2.2 | 3.8 |
Sturdiness | — | — | — | 4.3 | 4.1 | 4.2 |
Sold By | AnkerDirect | AnkerDirect | AnkerDirect | AnkerDirect | Amazon.com | Amazon.com |
connector type | Micro USB | Micro USB Type B | Wireless | USB Type C | Wireless | USB Type C |
number of usb ports | 1 | 1 | 1 | 1 | 1 | 1 |
compatible devices | iPhone, Samsung Galaxy, Google Pixel | Smartphones / AirPods | Cellular Phones, Headphones | Cellular Phones, Wireless Earbuds | iPhone 15/14/13/12/11/X/XR/XS/8/SE3/SE2, iPhone Pro 15/14/13/12/11, iPhone Pro Max 15/14/13/12/11/XS, iPhone Plus 15/14/8, iPhone Mini 13/12, Apple Watch 9/SE/8-1, Apple Watch Ultra 2/Ultra, AirPods Pro 2/1, AirPods 3/2; Samsung Galaxy S23 Ultra/S23/S22/S21, and other Qi compatible devices | Cellular Phones |
input voltage | 5 volts | 9 volts | 5 volts | 110 volts | 9 volts | 5 volts |
connector gender | — | Male-to-Male | — | — | Male-to-Male | Male-to-Male |
power source | AC | Corded Electric | Corded Electric | Corded Electric | Corded Electric | Battery Powered |
Product Description
![2524](https://m.media-amazon.com/images/S/aplus-media-library-service-media/69f5395d-5f9f-4b97-93f3-af5ebb9310b7.__CR0,0,1464,600_PT0_SX1464_V1___.jpg)
Model Number | A2524 |
Input | 5V-2A / 9V-2A |
Output | 5W / 10W |
Compatibility | 10W Fast Charge Mode: (Using Quick Charge 2.0/3.0 Adapter) • Samsung Galaxy S20 / S10 / S9+ / S9 / S8 / S8+ / S7 edge / S7 / S6 edge+ • Samsung Note 10 / Note 9 / Note 8 / Note 7 |
Compatibility | 5W Standard Charge Mode: (Using 5V/2A Adapter) • iPhone 15/ 14/ 13/ 12/ SE (2020) / 11/ 11 Pro / 11 Pro Max / XS Max / XR / XS / X / 8 / 8 Plus • All other Qi-enabled phones and devices • Google Pixel 6 Pro / 6 / 5 / 4 / 3 / 6XL / 5XL / 4XL / 3XL (The phone's screen will display the message: Charging slowly) |
Note | This wireless charger does not feature MagSafe-style magnetic alignment, and therefore cannot charge the iPhone 13 and 12 series magnetically. |
Note | Does not support vertical charging for iPhone 13 mini and 12 mini. |
Note | Do not use Apple's 5V / 1A stock charger or a computer's USB port to power your wireless charger. |
Note | Place your phone on the center of the PowerWave Stand to ensure stable charging. |
Note | Cases made of metal and attachments such as magnets, cards, and grips will interfere with charging—including OtterBox defender cases. |
Note | Not compatible with USB-C wall chargers. |
Note | Quick Charge 2.0/3.0 wall adapter required for Fast Charge Mode. |
How do wireless and wired charging speeds compare?
Wireless charging, limited by current technology, is generally slower than wired due to lower electrical conversion efficiency. Wireless chargers may warm up as some energy converts to heat.
What type of USB-A wall charger should I use with 313 Wireless Charger (Stand)?
Use a 5V/2A minimum output charger. For 7.5W iPhone charging or 10W Samsung Qi-phone charging, a 9V/2A Quick Charge 2.0/3.0 adapter is needed. Pixel phones can only receive standard 5W charging. Avoid iPhone 5V/1A chargers and computer USB ports.
Will PowerWave work with phone cases?
PowerWave can charge through cases up to 5 mm thick. However, magnetic/metal attachments and items like keys or cards can disrupt charging. Cases might slow down charging speeds.
What devices are compatible with 313 Wireless Charger (Stand)?
The charger is compatible with Qi-enabled phones and earbuds cases only. Check your device's specs or search online to confirm if it supports Qi wireless charging. If your device is not Qi-enabled, the indicator on the charger will flash.
Comparison
![]() 313 Wireless Stand | ![]() PowerWave II Stand | ![]() 737 MagGo 3-in-1 Station | ![]() Wireless 3-in-1 Station | ![]() 2-in-1 Magnetic Stand | |
Customer Reviews
|
4.5 out of 5 stars
116,471
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4.6 out of 5 stars
2,987
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4.4 out of 5 stars
315
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4.2 out of 5 stars
5,051
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4.6 out of 5 stars
7,474
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For Any Qi-enabled Device
| ✔ | ✔ | ✔ | ✔ | ✘ |
Fast Charging Mode for iPhone
| ✔ | ✔ | ✔ | ✔ | ✔ |
Fast Charging Mode for Samsung
| ✔ | ✔ | ✘ | ✔ | ✘ |
Features
| Vertical & Horizontal Charging | Smart Charging | MagSafe Charger | Foldable 3-in-1 Station | 2-in-1 Charging Station |
Charging Cable
| 3ft Micro USB Cable | 5ft DC Power Cord | 5 ft USB-C to USB-C Cable | 5 ft USB-A to USB-C Cable | 5 ft USB-C to USB-C Cable |
Adapter
| Not Included | 12V/2A Adapter Included | 30W USB-C charger | 18W Quick Charger Included | Not Included |
What's in the box
From the brand
![2](https://m.media-amazon.com/images/S/aplus-media-library-service-media/7f5c3c63-3cb0-4eae-a484-53e0c7afe941.__CR0,1,4680,1998_PT0_SX1464_V1___.jpg)
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We want you to live without the inconvenience and uncertainty of where your next charge is coming from.
Our chargers and accessories don't just power up your devices, they offer the tech experience you want with zero restrictions.
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Product information
Product Dimensions | 3.15 x 2.68 x 4.49 inches |
---|---|
Item Weight | 3.9 ounces |
ASIN | B07DBXZZN3 |
Item model number | A2524 |
Customer Reviews |
4.5 out of 5 stars |
Best Sellers Rank | #231 in Cell Phones & Accessories (See Top 100 in Cell Phones & Accessories) #6 in Cell Phone Wireless Chargers |
Is Discontinued By Manufacturer | No |
Date First Available | May 23, 2018 |
Manufacturer | Anker |
Warranty & Support
Feedback
![](https://cdn.statically.io/img/m.media-amazon.com/images/I/31ndPkr9fzL._SS75_.jpg)
Anker 313 Wireless Charger (Stand), Qi-Certified for iPhone 15/15 Pro/15 Pro Max/14/14 Pro Max, 10W Fast-Charging Galaxy S20, S10 (No AC Adapter)
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Product guides and documents
Sustainability features
This product has sustainability features recognized by trusted certifications.
Carbon emissions from the lifecycle of this product were measured, reduced and offset.
![Climate neutral by ClimatePartner](https://cdn.statically.io/img/m.media-amazon.com/images/I/51vgBATI8mL._SS128_.jpg)
The Climate neutral label by ClimatePartner certifies that the carbon footprint of a product was calculated and all associated emissions were offset. Additionally, ClimatePartner encourages companies to set ambitious reduction targets and reduce their products' carbon footprints. The certificate number can be entered on ClimatePartner’s website for additional information such as the supported carbon offset project(s). ClimatePartner is improving lives by helping companies tackle climate change with practical solutions.
Certification Number
743M8TCustomer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the compact size and value of the charging adapter. They say it takes up little space and is affordable. Customers are also happy with the performance, saying it works well and is efficient. They are also pleased with ease of use, and appearance. However, some customers have reported issues with the cord length, saying that it's very short. Opinions are mixed on quality and charging.
AI-generated from the text of customer reviews
Customers like the performance of the charging adapter. They say it works well, is inexpensive, and efficient. Some like that it works perfectly with their cell phone case and charging stands.
"...It’s not very expensive and it seems to simply work...." Read more
"...I told them how grateful I was and that the device worked perfectly and they thanked me for being a customer and that was that...." Read more
"This is my second purchase of this model because it very Efficient, Easy to use, and Charges my iPhone with the plastic Case on.- a big plus!!!!..." Read more
"...It's easy to set up and works well with my phone. I just place my phone on the stand, and it starts charging right away...." Read more
Customers find the charging adapter very easy to use and install. They say it's super convenient and charges well. Some customers also mention that it'll charge their phone fast.
"...I’m slowly learning that it’s so easy to simply pick up the phone, I don’t have to worry about that minor inconvenience, anymore...." Read more
"This is my second purchase of this model because it very Efficient, Easy to use, and Charges my iPhone with the plastic Case on.- a big plus!!!!..." Read more
"...It's easy to set up and works well with my phone. I just place my phone on the stand, and it starts charging right away...." Read more
"...It charges fast, and is very easy to use, so I bought one for myself. It's great." Read more
Customers like the value of the charging adapter. They say it's worth it for charging their phone and is a strong charger for their expensive phone.
"...Pros:*Great price*Nice stand for your phone*Can charge through an Otterbox Defender case with no problem*Long Lasting" Read more
"...I don’t know what else can be said for this product. It’s not very expensive and it seems to simply work...." Read more
"...to anyone who wants an ease of use, good quality and strong charger for your expensive, state of the art, phone." Read more
"...The price is great too. Recommended. I wish it came in more colors hence the 4 stars." Read more
Customers like the size of the charging adapter. They mention it has a nice footprint, takes up very little room, and fits nicely on their desk. Some say it saves space without all the wires and is portable. Overall, most are satisfied with the size and portability of the adapter, which makes it easy to carry and use.
"...It’s also worth noting that the stand seems to sit snugly on the table/desk/counter surface...." Read more
"...It doesn't slip or move around, and it fits nicely on my desk. I haven’t had any issues with overheating or connectivity...." Read more
"...pick up the phone when someone texts me or calls me, but that flip up pad is small and would not cover much more than 60% of the back of the phone...." Read more
"The price was right. It’s the right size and you can charge your phone and still use it." Read more
Customers like the appearance of the charging adapter. They say it's sleek, has a nice design, and works well. Some customers also like the cradle style and the foam bottom that keeps it from sliding around.
"...Pros:*Great price*Nice stand for your phone*Can charge through an Otterbox Defender case with no problem*Long Lasting" Read more
"...charger that I was using prior to purchasing this charger is very nice looking and it is of a reproable brand...." Read more
"...Is elegant and functional." Read more
"...It also looks very sleek which is a plus!Great quality, would purchase again!" Read more
Customers are mixed about the charging. Some mention that it charges their phone quick and doesn't fall off the charger. However, others say that it works for their purpose but their phone says charging slowly. The speed is about average and it's not super fast. It had a little issue charging with thicker phone cases and even drained their battery instead of charging it.
"...For the price of this product, the fact that it can charge through my case, and the longevity I give it 5 stars.Pros:*..." Read more
"...I don’t pay attention to the charging speed - only that it goes up at a decent rate and is better off when I pick it up...." Read more
"...It was just as slow and as stated above it even drained my battery instead of charging it, which was unsurprising because that is what it has done..." Read more
"...model because it very Efficient, Easy to use, and Charges my iPhone with the plastic Case on.- a big plus!!!!..." Read more
Customers are mixed about the quality of the charging adapter. Some mention that it's well-made, durable, and reliable. However, others say that the micro connector socket is a very flimsy structure and not suited to heavy use. Some customers also say that it has serious stability issues and the rigid design of molded plastic is not very convenient for travel.
"...I have found that the Anker products are a good quality product at a good price point. I have purchased 3 of this particular product...." Read more
"...On the negative side its awkward design isn't good for my trip Beg, the input Jack to the unit is chinsey, delicate and can easily be bent out of..." Read more
"...Every other Anker product I have owned is flawless in design and overall build, and the prices they charge for their devices are actually totally..." Read more
"...take off one star because pretty quickly after purchase, there developed a weak/loose connection between the cord and the charger itself...." Read more
Customers are dissatisfied with the cord length of the charging adapter. They mention that the cord is very short, and the USB cable is not long enough. Some say that the included cord is straight and sticks out the back, but it tends to get in the way. They also say that it constantly slips out of the port and that the port is loose.
"...not a big deal but ours is in the living room and the smallest tension pulls the cord out of the base." Read more
"Works good but last two times I bought, the power cord becomes loose at the base plug-in area and won’t work right after that...." Read more
"It charges my Samsung S24 ultra but, it does a bit longer than traditional wire charging." Read more
"...I had was that the second charger the plug attached to the charger isn't a tight fit and sometimes does not work, the other one is great." Read more
Reviews with images
![A Fan of Anker Products - This One Works Well](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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I wanted a wireless charger at work but something that was upright to also take calls while working. At home, I had the flat Anker wireless charger but I found that it sometimes had a hard time charging through my case (Otterbox). I never had the problem at work so I purchased the same one for my nightstand at home (pictured here). My third purchase is because my dog also likes the charger and discovered it the other day while I was looking the other way and he gave it some attention (it no longer works no fault of the product ;) ).
The one at work I have owned for almost 4 years, as I purchased it in October 2020 and it is still going strong with no issues. For the price of this product, the fact that it can charge through my case, and the longevity I give it 5 stars.
Pros:
*Great price
*Nice stand for your phone
*Can charge through an Otterbox Defender case with no problem
*Long Lasting
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
Reviewed in the United States on July 12, 2024
I wanted a wireless charger at work but something that was upright to also take calls while working. At home, I had the flat Anker wireless charger but I found that it sometimes had a hard time charging through my case (Otterbox). I never had the problem at work so I purchased the same one for my nightstand at home (pictured here). My third purchase is because my dog also likes the charger and discovered it the other day while I was looking the other way and he gave it some attention (it no longer works no fault of the product ;) ).
The one at work I have owned for almost 4 years, as I purchased it in October 2020 and it is still going strong with no issues. For the price of this product, the fact that it can charge through my case, and the longevity I give it 5 stars.
Pros:
*Great price
*Nice stand for your phone
*Can charge through an Otterbox Defender case with no problem
*Long Lasting
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/610sTKRhLJL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/61FOg-SW+LL._SY88.jpg)
I’ve been having trouble with my phone (Samsung Note 9, if you care) staying connected to a charging cable for some time, but I’m really not in the mood to change to a new phone. Then, quite by accident, a few weeks ago, I discovered that my phone supports wireless charging. W00t! We were cleaning out a room and discovered a wireless charging pad amongst one of my sons’ junk that they didn’t need. That charging puck lays flat but worked so well I wondered what it would take to get an upright wireless charging stand. So, I came up to Amazon and discovered this thing that should work with both my Android device or the rest of my family’s iPhones. I bought it for my desk at work and fell in love with it. It holds my phone in portrait or landscape orientation and clearly indicates that it is charging. I appreciate the charging indication because the charging puck that I had that lays flat left enough room for error that if I didn’t place the phone centered over the puck (usually a problem that only happened in the dark), then it might not charge. With this stand, though, I’ve never found a way to put the phone on it incorrectly.
I don’t pay attention to the charging speed - only that it goes up at a decent rate and is better off when I pick it up. I actually thought the description said 15W when I bought it, but the charging speed hasn’t bothered me, so sorry I can’t speak to that. It seems that the claimed 10W is still 2A at 5V, so that’s still pretty good.
I can use the phone while in the stand. I think that’s mostly a throwback to my charging cable days when it was a minor inconvenience to unplug and reconnect the cable. I’m slowly learning that it’s so easy to simply pick up the phone, I don’t have to worry about that minor inconvenience, anymore.
It’s also worth noting that the stand seems to sit snugly on the table/desk/counter surface. So, if I’m stretching the cable and/or there’s a risk of tugging on it, the stand isn’t going to easily slip off the counter. It also holds the phone snugly. I was tempted to use this in my car, but I’m ordering a different product for my car, today, so hopefully I won’t have to try it. But, I wouldn’t be surprised with good driving habits if this thing wouldn’t sit on my dash (especially if I were to take the time to wipe the dust off my dash) and would also not easily jettison my phone off the side of the stand. It’s just a theory - I haven’t tried it… yet.
I traveled with this stand, this week. It’s a rigid stand made out of plastic (all as I would expect). I was a little uncomfortable throwing it in my heavy backpack for fear that it might get broken. It survived just fine (so far), but I’m thinking that it might not be ideal for traveling. It could be shoved in my clothing much more comfortably than in my heavy backpack, I guess. I’m just afraid I might forget that it’s in my heavy backpack and drop the backpack resulting in damage to the stand, but that hasn’t happened, yet.
I don’t know what else can be said for this product. It’s not very expensive and it seems to simply work. There aren’t any batteries to go bad, so I would be really surprised if my impression of the product to change, but I expect that I would be back here if it does.
I bought this back in January of 2019 and as described in the product information, I bought the Anker Powerport +1 with Quick Charge 3.0 at the same time. This was the wall adapter that Anker suggested to get along with this charging stand to ensure you get maximum performance.
To this date, this was my first and only time using a wireless charging setup, and I was quite excited to try it out because of the perceived convenience factor. But unfortunately I was let down, because immediately I noticed how incredibly slow this thing charges my s9+. It is ridiculously slow, and pretty much unusable. Unless of course you have the thing parked on the charging stand every second that you aren't using the phone, which then it might keep up with the phone in maximum power saving mode and barely using it at all for even basic low power consuming things like texting or making a call etc.
This may sound strange, but I did not think to check the reviews on here to see if others had the same problem. Normally I would recognize if a device I just bought had issues, and would be online searching for answers or a return of the item the same day I got it. But this time was different.
In my defense, I had a lot of things going on at once in my life at the time, and so for some reason I assumed this was the nature of wireless charging and that they haven't figured out the technology yet to make is a reliable, functional way to charge one's phone. Come to find out, as of today (9/19/19) I am discovering by near accident that wireless charging is not supposed to be that slow, and actually according to reviews on here it should be reasonably decent speed of charging. But only when you have the right adapter, the correct cable, and your charging stand is not faulty and you use it correctly. I did all of those things except for the one thing that was an unknown to me, which was having a charging stand that is working properly and not potentially faulty, and so hence this review in the hopes that others may see it and consider other similar items instead of this one.
The couple times I used this charging stand I noticed a few things that basically made this item unusable: 1) the phone heats up to where it is SUPER hot when on the stand, 2) the battery goes down FASTER than if it was not charging at all, and 3) the only way to remedy #2 is to have the phone off while charging on the charging stand! If the phone is off and I put it on the wireless charging stand with the Anker powerport adapter that has Quick Charge and using the micro usb cable that came with the charging stand, I can maybe get a couple percent charge per hour. I just tested it now actually and in 20 minutes my phone actually lost a percentage point in its battery level!! I guess it has gotten worse at charging since I last used it back in January when I got frustrated, felt duped, and was extremely irritated that I spent money on something that hardly works, and thus ended up shelving the stand completely in favor of using the wall adapter with a normal corded setup. I use a USB-C cable also from Anker, which is great btw, and that works fine and charges totally fast. It even seems a bit faster than the Samsung stock wall charger that came with my Galaxy s9+.
To ensure any readers of this are following my somewhat scattered review, when I purchased this item it was my first time using a wireless charger of any kind, and I honestly did not know that it was supposed to be faster than the dismal charging speeds I got from this stand. I just figured that is the speed at which these things charge devices like my s9+.
So in the end I put it aside and there it has sat for months and months until now when I decided to try it once more, this time with a different phone. Well, the other phone I tried didn't actually have the wireless charging capability so I decided to try my s9+ again just for kicks. It was just as slow and as stated above it even drained my battery instead of charging it, which was unsurprising because that is what it has done every other time unless I charge it with the phone turned off.
I happened to be on Amazon at the same time as this most recent re-test was taking place, so I looked up reviews and searched for reviews for this stand that had s9+ in them. Lo and behold, there were countless others that have had the same issue!
I had no idea that my charging stand might be faulty/defective like so many other reviewers have experienced with this product! But now my return period has lapsed and also my product support window has closed from Amazon, so I will probably try Anker customer service to see if they can help or if they offer a longer warranty with potentially faulty devices like the one I made the mistake of buying.
I will update this review with what goes down, if anything. In the meantime, I do recommend the above mentioned wall adapter and also the USB - C cord that Anker makes. Those are of high quality and work flawlessly.
BTW I forgot to mention that I tried charging my s9+ without a case on it, and actually now that I think of it this is the only way I have tried to charge using this item. I have a metal disc that is for my phone holder in my car, so I took the case off every time I tested this item out. So the case is not the reason for such dismal performance, rather it is the item itself that is the cause. I am pretty unhappy with Anker because I love their products and have always been impressed with the quality, and I am also kicking myself or not looking more in depth into this earlier. Maybe I could have got it resolved under warranty or the support window, and now I am stuck pleading my case to their customer service department. WIll update if anything develops or changes with my situation here.
**UPDATE as of 10/21/19**
Here's a quick synopsis of what went down since I wrote the review. FIrst off, as I had hoped would happen, Anker saw the original one-star review I left on here, and they actually took the first step in reaching out to me. It seemed like a bot or something automated that had typed that up and sent it to my email, but either way I was pretty impressed with how quickly they jumped into action. It basically said something to the effect of them having been aware of the review I left and also them confirming that I had been experiencing the issue with the device since the very beginning when I received the device, and that I should then reach out to Anker customer service. They said they wanted to have a chance to correct the issue because based on my description of the issue, they felt like the charging stand has some issues and may be malfunctioning.
I followed the instructions on how to contact customer service about the issue and basically did a cut and paste of everything I wrote in this review and sent it to Anker along with my Amazon order number. There were a few options they listed as methods to contact them: one was through Amazon messaging, another was by calling them directly, and the one I chose was to go to Anker's website and submit a service request.
At that point I had already received a notification from Amazon that stated how I was outside of the warranty and also that my service window had expired, so because Amazon said I was out of luck, I did not expect Anker to do anything to help because of that same reason. I knew it was a shot in the dark, but I had no use for the thing if its just gonna sit there and not work properly, so I thought that I might as well go through the steps and see what happens.
The Anker website did say something about a longer warranty period, or maybe I saw that somewhere else during my search for answers and when I was scouring the package inserts that came in the box along with the charging stand for anything that could be of use. Can't remember exactly where I saw this but I think Anker has an 18 month warranty for most items, but I could be wrong about that. I had a lot going on when I was doing all of this so I wasn't engaged 100% of the time, and had to handle other obligations that were more pressing and put this on the back burner for a few days here and there. I do remember seeing something about that warranty somewhere, and so that kept hope alive that I would get some assistance with this obviously faulty device that I was stuck with for the time being.
So I reached out to Anker on 10/4/19 and got the usual auto response saying they received the service request and here is your RMA number and so on. I waited patiently for a few days, but didn't give it much thought because of the aforementioned obligations and stuff I had to focus my attention on.
This went on for a few days until one fortuitous afternoon when I received a surprise package in the mail from Anker. I was kind of confused because I had not done any other step than submitting my initial service request, and usually these things take a bit of time and interacting with tech support and sometimes even sending in the item so that they can figure out the issue before anything is done to remedy things. So having had some experience with this sort of thing, I was expecting to get return shipping instructions or some other correspondences from Anker's support team. But they did not do any of that, and skipped right ahead to what was my desired end result!
Anker is on a whole different level of customer service than nearly every company out there, and here's why: they had taken the initiative and without hesitating had sent me a brand new device!! And it was even the updated version that had since come out since my initial order!! Let me reemphasize the fact that I had not done anything at all other than submitting my review on here and then sending in a service request on Anker's website. I did not have to speak to anyone, had no correspondences with anyone prior to receiving the new charging stand, and I definitely did not have to send in my device nor did I have to prove to them that my device was faulty by sending it in to them for servicing. I didn't have to do anything and they handled it, just like that.
They even followed up shortly after with an email saying that they decided my original device was faulty and that they were checking in to see how I like the new one (which I totally do like it and it works perfectly and charges like it should, seeing as how it's capable of "fast charging" ). I told them how grateful I was and that the device worked perfectly and they thanked me for being a customer and that was that. There was no word of any sending in the old item or anything at all that I had to do on my part to complete the process. Well, except updating my review so that others can see the superior level of customer service that Anker provided, which I am more than happy to do (as you can clearly see my enthusiasm by how lengthy this review is... LOL. The time it took to write this and give my endorsement is well deserved by Anker though, because they really knocked it out of the park with this whole experience).
So that is basically what went down with my first and only interaction with Anker customer support. Every other Anker product I have owned is flawless in design and overall build, and the prices they charge for their devices are actually totally and completely reasonable, and actually are kind of outstanding because that build and quality (and now their level of customer service they provide) are all things that you would normally see with much more expensive and high end products.
I cannot recommend Anker enough to those pondering if they should in fact buy something made by this company. I currently own two USB-C to regular USB charging cables, a Quickcharge 3.0 wall charger, this wireless charging stand, and also the Soundcore Liberty wireless earbuds and all are amazing devices with top of the line quality of construction. So if given a choice, go with ANKER! And if you have any problems with any of their devices, then do what I did and reach out to their customer service and you will be pleasantly surprised, just as I was, at how they handle their relationships with their customer base.
For the above mentioned reasons, my original one-star review is now a five-star rating, and if I could do six or more stars I probably would. Very happy customer here and they have gained some serious brand loyalty from me for life!
On the negative side its awkward design isn't good for my trip Beg, the input Jack to the unit is chinsey, delicate and can easily be bent out of shape
which could effect Charging - but its a great buy
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