News
![News 3 News Balancing Automation and Personal Touch](https://cdn.statically.io/img/www.mci.world/wp-content/uploads/2024/04/portrait-of-business-people-wearing-headset-workin-2023-11-27-05-10-44-utc-300x200.jpg)
Balancing Automation and Personal Touch in Philippine Call Centers
In an era driven by rapid technological advancements and increasing customer expectations, striking the right balance between automation and personal
![News 5 News contact center service](https://cdn.statically.io/img/www.mci.world/wp-content/uploads/2024/04/telemarketing-assistant-working-at-customer-servic-2023-11-27-05-01-00-utc-300x200.jpg)
The Role of Advanced Analytics in Enhancing Contact Center Services in South Africa
The Role of Advanced Analytics in Enhancing Contact Center Services in South Africa April 10, 2024 08:00 ET| Source: MCI, LC
![News 7 News Front Office Innovation](https://cdn.statically.io/img/www.mci.world/wp-content/uploads/2024/03/on-the-job-with-a-smile-shot-of-a-young-businessw-2023-11-27-05-33-52-utc-300x197.jpg)
Front Office Innovation: How the US is Shaping Customer Interactions
Front office operations play a pivotal role in defining the customer experience, as they embody the first point of contact
![News 9 News MCI Acquires Market Force Information, a Customer Experience Services Powerhouse](https://cdn.statically.io/img/www.mci.world/wp-content/uploads/2024/03/MCI-Acquires-Market-Force-Information-a-Customer-Experience-Services-Powerhouse-300x169.png)
Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience Services Powerhouse
MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer Experience
![News 11 News MCI BPO Expands in the Philippines with the Acquisition of EastWest BPO & EastWest Technologies](https://cdn.statically.io/img/www.mci.world/wp-content/uploads/2024/03/MCI-BPO-Expands-in-the-Philippines-with-the-Acquisition-of-EastWest-BPO-EastWest-Technologies-300x169.jpg)
MCI BPO Expands in the Philippines with the Acquisition of EastWest BPO & EastWest Technologies
MCI BPO Expands in the Philippines with the Acquisition of EastWest BPO & EastWest Technologies March 18, 2024 08:30 ET|
![News 13 News MCI Cape Town South Africa](https://cdn.statically.io/img/www.mci.world/wp-content/uploads/2024/02/Br_shutterstock_92510755-300x200.png)
MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
MCI, a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of,
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