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Be omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email.
One view of conversation history and CRM information.
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Unified Agent Desktop - Demo
Regal Co-Founder and CTO, Rebecca Greene, shows what the Unified Agent Desktop in Regal looks like. Be omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email. One view of conversation history and CRM information. - Learn more at: regal.io/omni-channel-agent-desktop #b2c #b2cmarketing #b2csales #agentdesktop #unifiedagentdesktop
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Unified Agent Desktop - Omni-Channel
Simplify the agent workflow with calls, SMS, and emails all in one place. Consolidate tooling and save some money. Your CFO might even say thank you?
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Unified Agent Desktop - Automated Routing Rules
Get every message to the right agent faster to drive improved customer outcomes. Use advanced routing to match your lead ownership model.
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Unified Agent Desktop - Data-Driven Decision Making
Finally tie email performance to business outcomes to uncover opportunities. And of course you can track agent performance, use email history for coaching, and set email retention for compliance.
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