Prosa Coala - Transcriber & Conversation Analytics Solutions for Contact Center

About

Prosa Coala turns your customers' voices into meaningful insights. Using speech-to-text and NLP AI capabilities, transcribe and analyze your customers' voices to gain deeper insights and improve service quality quickly and comprehensively.

This product is intended for

• Call Center Specialist
• Contact Center Specialist
• Call Center Manager
• Call Center Supervisor
• Customer Service Specialist
• Customer Service Representative
• Chief Customer Service Officer
• Vice President Customer Service
• Vice President of Customer Support