Zendesk AI puts humans first: https://zdsk.co/3U0DesO At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours.
The customer is always human | Zendesk
Tan S.
2mo
Zendesk We have been working with your company for over 10 years and the past year or so, your customer service has taken an extreme nose dive. We have been due a refund of over $6k because our account rep didn't update our contract correctly. I've been inquiring about this refund since February and was finally told the beginning of April that we should see the refund reflected on our credit card. That was over a month ago. Countless emails with extreme delays in responses. I've asked to be called and no one has. In all my years of working with companies, I've never had such a poor experience.
The AI Newsroom
3mo
Putting humans first is crucial for successful AI, Zendesk! Keep leading the way.
Saraid Biddulph
2mo
I have been contacting for 3 weeks trying to get help regarding swapping our subscription from annual to monthly. I have contacted multiple people within Zendesk, multiple ways and have received no assistance whatsoever. Bright Star Kids has been using Zendesk for many years now, and I previously was a huge advocate for Zendesk however the lack of service I've received in the last 12 months has left me feeling incredibly frustrated and disappointed.
American Forests
3mo
This is awesome! 👏
Zach Chudley
3mo
Zendesk Zendesk We have been trying to adjust our subscription for 3 weeks now. We are being completly ignored by Zendesk!! Firstly you make it near impossible to get in contact (the irony considering the product). We have submitted multiple tickets which you are clearly ignoring as it involves a reduction in the cost of the plan. This is simply unacceptable service. We are now at a point where we are looking at legal action and having this reported to financial regulators. Please please get in contact with Zach Chudley at theprintspace
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Camille Shaver
1mo
That would be wonderful, the ticket is #12644039.
Valdécio Ramos
3mo
Zendesk parabéns pela iniciativa
We love tailored customer experiences to match their own way of working and communicating - being human should be at the center of all businesses
Head of Customer Experience
2moZendesk When I began my new position at a new company, I was excited to hear they used Zendesk because I had successfully implemented and used it at a previous company with great communication and support. I reached out beginning in February to have my companies account updated, that had not been updated or even reached out to in at least two years. We needed the modern version to even get access to the tools we were paying for. I had to go to chat to even ask for my account manager to contact me. After the first contact I was handed off twice to a “Director” that I met with, agreed to an update and account change that was to be effective on the next billing cycle. It still has not happened. I was handed off again. After a phone call and email, crickets. Then I was sent a new update to sign that was significantly more than the previous with another 45 day wait. I know I’m a small account, but if you build your business off improving customer service, then you should be the shining example. So my next question is “what is the off boarding process?”. If updating my account takes this long, and communication is this poor, what does it take to get out? Sadly disappointed.