Vision Point Systems’ Post

Read this blogs, which will walk you through getting started with third-party applications in the agent workspace and step-by-step guide! #amazonconnect https://lnkd.in/gAtFgnsy

Are you a contact center manager looking to take full advantage of Amazon Connect's powerful features? One of the most helpful features of the platform is its ability to automate certain tasks and processes using 'blocks' of code known as Contact Flows. Contact Flows can help reduce errors and automate standard responses, saving your team both time and money. Here's how to get started: 1. Log in to the Amazon Connect console and navigate to the Contact Flows page. Here you can create, view, edit and delete your flows. 2. Begin by creating a flow from scratch or selecting an existing flow to modify. After selecting your option, click 'Save' to continue. 3. To start building your flow, enter the type of flow you'd like to create. You'll then be prompted to enter the name and description of your flow. 4. From there, you'll be able to create your flow using a variety of nodes. Nodes allow you to configure the behavior of your flow, such as playing recordings, collecting data from customers, routing calls and more. 5. When you've finished building your flow, remember to click 'Save' and 'Publish' to activate the flow in your contact center. Using Contact Flows within Amazon Connect can help make your contact center more efficient. With a few simple steps and some code building, you can begin to reap the benefits of automation and enjoy the time and cost savings.

In this great article Freddy Jimenez and Alexander Schrameyer at #AWS state that "Agents make up more than 70% of contact center operating costs and anything that helps them do their job better doesn’t just improve service, it also has a big impact on the bottom line." 😲 - Imagine if you were able to #boost the end-to-end accuracy moving from 85-90 calls correctly to a amazing 95-99! In a call center with eg. 1M calls/month, average cost for a call 5$, that´s what I call a genuine business case, not having mentioned the improvement of other KPIs such as #CSAT, #NPS etc.... There is actually a 3rd party add-on, just like the article describes that does this! Interested to learn more about Teneo Accuracy Booster for AWS Connect, please send me a DM and I´ll be happy to show you exactly how it works and how fast it can be implemented! #AWSconnect #TeneoAccuracyBooster #teneo

Unlock new levels of agent productivity and customer experience by integrating third-party apps directly into the Amazon Connect agent workspace. By passing relevant context and contact attributes, agents can provide personalized and efficient service. Learn how this powerful integration can streamline operations, free up developers, and deliver real business impact. #AWS #AmazonConnect #ContactCenters https://lnkd.in/gKmg58_X

[AMAZON CONNECT WHAT'S NEW] Agent Workspace 3rd Party Application Integration (Preview) You can now integrate third-party applications into the agent workspace. Check out the "Getting started with third-party development in the Amazon Connect Agent Workspace" >> https://lnkd.in/e78pD6y7 #amazonconnect #agentexperiance #cloudcontactcenter #whatsnew #aws #amazon

Solution for your contact centre needs powered by artificial intelligence and machine learning

Amazon Connect Tasks: Revolutionizing Contact Center OperationsIf you run a contact center, do yourself a favor and check out Amazon Connect Tasks if you haven't already. This channel allows you to prioritize and route any piece of work to your agents as well as track that action to completion, improving agent productivity by up to 30%. Now your agents can say goodbye to flipping through 50 tabs on their browser, sticky notes so crumpled that they cant read them anymore, and missed customer promises: 1- Unified Task Management: Streamline your agents' workload by consolidating customer interactions from various sources into a single, easy-to-use interface. 2- Automated Agent Assignments: Intelligently route tasks to available agents immediately, ensuring efficient and personalized service. 3- Real-Time Monitoring and Analytics: Gain valuable insights into agent performance and task efficiency, enabling data-driven decision-making and continuous improvement. 4- Seamless Integrations: Amazon Connect Tasks effortlessly integrates with other AWS services and third-party applications, empowering your team with a powerful ecosystem of tools. 5- Workflow Automation: Fully automate high touch low complexity actions such as updating your systems of record with information from Connect or sending updates to customers on follow up actions so that your agents can focus on solving the most critical and complex customer issues at the contact center.Experience the game-changing capabilities of Amazon Connect Tasks in action! Watch this insightful video to see how it transforms contact center operations: # https://lnkd.in/gnZx44v8 #aws #amazonconnect #amazonconnecttasks #contactcenterautomation YouTube | Amazon Web Services Getting Started with Amazon Connect Tasks | Amazon Web Services 

Amazon Connect Tasks: Revolutionizing Contact Center Operations If you run a contact center, do yourself a favor and check out Amazon Connect Tasks if you haven't already. This channel allows you to prioritize and route any piece of work to your agents as well as track that action to completion, improving agent productivity by up to 30%. Now your agents can say goodbye to flipping through 50 tabs on their browser, sticky notes so crumpled that they cant read them anymore, and missed customer promises: 1- Unified Task Management: Streamline your agents' workload by consolidating customer interactions from various sources into a single, easy-to-use interface. 2- Automated Agent Assignments: Intelligently route tasks to available agents immediately, ensuring efficient and personalized service. 3- Real-Time Monitoring and Analytics: Gain valuable insights into agent performance and task efficiency, enabling data-driven decision-making and continuous improvement. 4- Seamless Integrations: Amazon Connect Tasks effortlessly integrates with other AWS services and third-party applications, empowering your team with a powerful ecosystem of tools. 5- Workflow Automation: Fully automate high touch low complexity actions such as updating your systems of record with information from Connect or sending updates to customers on follow up actions so that your agents can focus on solving the most critical and complex customer issues at the contact center. Experience the game-changing capabilities of Amazon Connect Tasks in action! Watch this insightful video to see how it transforms contact center operations: # https://lnkd.in/eJ32JDsX #contactcenter #aws #amazonconnect #amazonconnecttasks #contactcenterautomation

Amazon Connect Tasks: Revolutionizing Contact Center Operations If you run a contact center, do yourself a favor and check out Amazon Connect Tasks if you haven't already. This channel allows you to prioritize and route any piece of work to your agents as well as track that action to completion, improving agent productivity by up to 30%. Now your agents can say goodbye to flipping through 50 tabs on their browser, sticky notes so crumpled that they cant read them anymore, and missed customer promises: 1- Unified Task Management: Streamline your agents' workload by consolidating customer interactions from various sources into a single, easy-to-use interface. 2- Automated Agent Assignments: Intelligently route tasks to available agents immediately, ensuring efficient and personalized service. 3- Real-Time Monitoring and Analytics: Gain valuable insights into agent performance and task efficiency, enabling data-driven decision-making and continuous improvement. 4- Seamless Integrations: Amazon Connect Tasks effortlessly integrates with other AWS services and third-party applications, empowering your team with a powerful ecosystem of tools. 5- Workflow Automation: Fully automate high touch low complexity actions such as updating your systems of record with information from Connect or sending updates to customers on follow up actions so that your agents can focus on solving the most critical and complex customer issues at the contact center.Experience the game-changing capabilities of Amazon Connect Tasks in action!  Watch this insightful video to see how it transforms contact center operations: # https://lnkd.in/gj24vuPm #contactcenter #aws #amazonconnect #amazonconnecttasks #contactcenterautomation

Amazon Connect Tasks: Revolutionizing Contact Center Operations If you run a contact center, do yourself a favor and check out Amazon Connect Tasks if you haven't already. This channel allows you to prioritize and route any piece of work to your agents as well as track that action to completion, improving agent productivity by up to 30%. Now your agents can say goodbye to flipping through 50 tabs on their browser, sticky notes so crumpled that they cant read them anymore, and missed customer promises: 1- Unified Task Management: Streamline your agents' workload by consolidating customer interactions from various sources into a single, easy-to-use interface. 2- Automated Agent Assignments: Intelligently route tasks to available agents immediately, ensuring efficient and personalized service. 3- Real-Time Monitoring and Analytics: Gain valuable insights into agent performance and task efficiency, enabling data-driven decision-making and continuous improvement. 4- Seamless Integrations: Amazon Connect Tasks effortlessly integrates with other AWS services and third-party applications, empowering your team with a powerful ecosystem of tools. 5- Workflow Automation: Fully automate high touch low complexity actions such as updating your systems of record with information from Connect or sending updates to customers on follow up actions so that your agents can focus on solving the most critical and complex customer issues at the contact center. Experience the game-changing capabilities of Amazon Connect Tasks in action! Watch this insightful video to see how it transforms contact center operations: # https://lnkd.in/gQc57Mtu #contactcenter #aws #amazonconnect #amazonconnecttasks #contactcenterautomation