2024 is going to be the year that enterprises begin investing in generative AI **solutions** — rather than generative AI explorations.
They'll be looking for:
>Quality (are answers + generations accurate + impactful?)
>Cost (total cost of ownership, not just tech spend)
>Speed (are our apps always up, and response times fast? do I get fast time to value?)
Isn't QUALITY - COST - SPEED always the triangle, AI or not?
Drew Houston's AI-first mandate at Dropbox had an incredibly galvanizing impact at the company — not only did their team build and launch an incredible suite of AI features this year, but, unique among tech companies, they rearchitected many of their internal processes to be AI-first, too.
Which imo is way, way harder, by the way.
Read or listen to the story of how Dropbox used Writer across marketing, product, and customer succes + support to accelerate content production, speed time to insights, and improve customer experiences.
Thank you to Angelique L. Kate Pluth and Rachel Calabretta (She/Her) for a fantastic and fun interview — we're proud to be your partners.
Awesome Shivang Shah and Merrin Kurian