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How-to videos are no longer a “nice-to-have”. They’re a “need-to-have”. And if you’re not already on board with that, don’t worry. Your competitors are. B2B SaaS companies are making significant financial commitments to software and product videos: 💵 58% of those are investing over $500,000 annually 💵 24% putting more than $1 million into their video initiatives Find out why tutorial videos are now ESSENTIAL for customer success and how you can leverage them to stay ahead in the market. Read now 👉 https://hubs.ly/Q02FkkQ80 #SaaS #TutorialVideos #CustomerSuccess

At Virtual Central, we understand the significance of fostering personalized user journeys in the ever-evolving landscape of Software as a Service (SaaS). Our GoHighLevel Support Package perfectly aligns with the ethos of this article, aiming to bridge the gap between automation and the invaluable human touch in SaaS. Our tailored GoHighLevel Support Package offers comprehensive assistance, leveraging HighLevel's suite of features to craft custom SaaS business models. We empower agency owners, entrepreneurs, and SaaS professionals to infuse their brands' identity, messaging, and aesthetics seamlessly into the platform. With us, you're not just automating; you're cultivating a personalized, branded user experience that fosters trust, recognition, and enduring client relationships. From white-labeling for brand consistency to customizable communications, workflow tailoring, flexible pricing structures, and journey customization, our support package ensures that your business maximizes the potential of HighLevel while preserving the human touch in every interaction. Join us in revolutionizing your SaaS business model with GoHighLevel. Embrace personalization, elevate your user journeys, and redefine success in the SaaS landscape. Connect with us today to explore how our services can transform your approach. With Virtual Central, your SaaS journey experiences the perfect blend of automation and the personalized touch that sets your business apart in the digital realm. #VirtualCentral #Outsource #GoHighLevelSupport #GoHighLevel #GHL #highlevel #crmsolution #cmsdevelopment #crmsupport #businesssupport #saas #backenddevelopment #saas #saasghl https://lnkd.in/gWUJvh-B

Why are SaaS companies doubling down on video? From boosting onboarding to combating churn, here's why tutorial videos are the ultimate secret weapon for driving customer success 👉👉 https://hubs.ly/Q02zmyrZ0 Sneak Peek: ✅ Tutorial videos elevate the onboarding experience, setting the tone for long-term client success. ✅ Combatting churn with strategic videos empowers clients and strengthens brand loyalty. ✅ Dive into the real-time value delivery of tutorial videos and their impact on proactive customer support. #SaaS #TutorialVideos #CustomerSuccess

Curious about how your MarTech company stacks up against others? Discover key findings and learn how to improve success metrics for your MarTech SaaS and how to tackle challenges like increasing user activation and reducing time-to-value. #SaaS #MarTech #useractivation #useronboarding

Streamlining SaaS Operations A User-Friendly Admin Panel for Business Owners For a SaaS business owner using an admin panel, the pages will be focused on managing various aspects of their SaaS product and business operations. These pages provide the necessary tools and insights for the business owner to monitor, analyze, and control their SaaS offering. Here are the most commonly used pages in a SaaS admin panel for a business owner: Dashboard The dashboard is the main page where the business owner can get an overview of key performance indicators (KPIs), such as revenue, user growth, customer churn rate, and other important metrics. It provides a snapshot of the SaaS product's health and performance. User Management The user management page allows the business owner to manage user accounts, view customer information, and gain insights into user demographics and behavior. It may include features to search for users, view individual user details, and track user activity. Subscription Management This page enables the business owner to oversee user subscriptions and billing details. It allows them to view active subscriptions, upgrade or downgrade plans, manage discounts, and handle billing issues. Analytics and Reporting The analytics and reporting page provides detailed insights into user behavior, product usage, and trends. Business owners can use this data to make informed decisions, identify areas for improvement, and optimize their SaaS product. Sales and Revenue Tracking This page shows sales data, revenue trends, and payment details. It helps the business owner understand the financial performance of their SaaS product and make strategic decisions to grow the business. Support and Customer Service The support and customer service page allows the business owner to access customer support requests, view open tickets, and manage customer inquiries and feedback. Settings and Configuration The settings and configuration page enables the business owner to configure various aspects of the SaaS product, such as branding, app settings, email templates, and integrations. Security and Access Control This page allows the business owner to manage security settings, review access logs, and set permissions for other admin users or team members. Invoicing and Billing Management The invoicing and billing management page enables the business owner to generate and manage invoices, view payment history, and handle financial transactions. Integration and API Management If the SaaS product offers APIs for integration with other systems, this page allows the business owner to manage API keys, monitor usage, and access documentation for developers. Notifications and Alerts This page enables the business owner to set up and manage notifications and alerts for critical events, such as system issues, high-value customer activity, or important updates. #saas #business #saas

In the dynamic world of SaaS, "Activation" often gets misunderstood. Let's clear the fog and pinpoint the top 3 misconceptions: 1️⃣ Activation ≠ Signups: It's about users finding value, not just creating accounts. Focus on engagement metrics, simplify onboarding, and offer quick wins for deeper user involvement. 2️⃣ Activation ≠ Adoption: Don't aim for all features. Identify 'Golden Actions,' guide users to them, and iterate for meaningful engagement. 3️⃣ Activation ≠ Conversion: It's the bridge to paying customers. Provide value, let users explore, and highlight benefits before asking for a commitment. Understanding these distinctions paves the way for smarter growth strategies. 💡💪 Article by: Yaakov Carno #SaaS #Activation #UserEngagement #GrowthStrategies

Curious about concept testing and how it can help your SaaS? Looking to accelerate your product-led growth? You're in luck! We explore concept testing examples from top B2B and B2C brands to help you kickstart your strategy for maximum user satisfaction. #SaaS #concepttesting #productledgrowth #usersatisfaction

Looking for the right tool to optimize your SaaS company's funnel? A powerful funnel optimization tool is crucial for enhancing the product experience throughout the customer journey. Check out these product analytics tools that you should consider! #SaaS #analyticstool #productexperience #customerjourney

🚀 Building a successful SaaS company isn't just about building flashy features—it's about putting the customer front and center. Here are five crucial steps to ensure you're on the right track: 1️⃣ Understand In-Depth Customer Needs: To truly succeed, you must understand your customers on a profound level. Dive deep into their world, seeking insights through user research, surveys, beta testing, sales conversations, and QBRs. Use tools like Figma for creating and showcasing prototypes and Sprig for comprehensive user research. The more intimately you know your users, the better you can tailor your solutions to their needs. Remember, it's not just about what they say they want; it's about uncovering what they truly need. 2️⃣ Build for the Greatest Needs: It's easy to be swayed by the allure of quick sales wins, but resist the temptation. Focus on building solutions that address the most pressing needs of your customers, aligning these with your product strategy and vision. This approach ensures that your product efforts are not only customer-centric but also coherent and strategic. Leverage tools like Productboard and Dovetail to maintain a laser-sharp focus on your customers' most critical pain points. 3️⃣ Organizational-Wide Alignment: In the journey to success, alignment is the secret sauce. Every department, from product to engineering, sales, and marketing, should be harmoniously working towards a common goal. Achieving this synergy requires ensuring everyone across the organization understands the customer's pain points, needs, and the product roadmap for potential solutions. An aligned team not only enhances productivity but also ensures that the customer remains at the heart of every decision and action. 4️⃣ Align Your Roadmap and Vision: To stand out in a competitive SaaS landscape, avoid building solely based on competitors' capabilities. Instead, craft a product roadmap that closely aligns with your unique product strategy and vision. While some features may be industry table stakes, others should be chosen judiciously to set you apart from the competition. Your goal is not just differentiation, but differentiation that resonates with your target audience and propels your product and revenue forward. 5️⃣ Leverage Customer Relations: Your closest customer relationships are a treasure trove of insights. Sales, customer success, UX researchers, and even marketing interact with prospects and customers on a regular basis. Establish a clear insight pipeline from these teams to your product and engineering teams. Ensure that the valuable feedback and real-world experiences they gather are channeled into your product roadmap and planning efforts. This continuous feedback loop is the lifeblood of innovation and customer-centricity. In the world of SaaS, the customer isn't just king or queen; they're your guiding star. Keep them at the center of everything & and success will follow. 🔑✨

The whole idea around product-let growth (PLG) is that it uses the product as the main engine for customer acquisition, conversion, and expansion. Unlike sales-led where an army of salespeople are fuelling the growth of a company. Seems simple right? Focused onboarding, build for the end user, including growth loops and pricing that scales. Well... Kind of, perhaps the most crucial aspect of PLG is user feedback. User feedback provides insights to not just refine our features but also solve real user problems, pushing growth forward. It's a powerful tool that enables real-time interaction with customers, providing valuable input to continually make our products better. Here at Userback, I have seen first-hand how incorporating user feedback accelerates the PLG journey. Our very own feedback tool serves as the vital link between us and our users, creating frictionless feedback loops. This has not only helped us enhance our own PLG efforts but has also provided invaluable insights to further improve our services. Join us at Userback, where we are committed to maximizing PLG, and let's optimize user experience together! https://lnkd.in/eWd-wjyk #PLG #UserFeedback #SaaS #UserExperience #ProductLedGrowth