Raj Sharma’s Post

📍 Join us tomorrow at the Social Housing Strategy Forum! Meet our experts, James Bradley and Raj Sharma from DRUID AI and Steve Bolton and Paul Agnew from Enterprise RPA. Dive into enriching discussions about integrating #AI in #housing. 🏡 Discover how omnichannel strategies can enhance tenant experiences, the power of data-driven insights for tenant experience mapping, and the impact of #AI on building community resilience. See you there! #DRUIDAI #HousingStrategy #AIInHousing #EnterpriseRPA

We’ve just wrapped up #UPLIFT AI, PARIS in association with notify˙| keep in touch A heartfelt thank you to everyone who joined including our esteemed speakers:  Guillaume Cavaroc, Business Director Retail & Ecommerce Meta Ous OUZZANI, General Manager notify˙| keep in touch Sebastián Duque Duque, Head of Southern & Central Europe Insider. Gabriele Ceroni, Solution Consultant Insider. 🤝 We connected with inspiring individuals from the CX community, engaged with digital disruptors, and learned from customer experience & IA experts Thought-provoking discussions revolved around AI challenges and cutting-edge #CX trends. ✨ Topics included the impact of AI in customer experience - including marketing productivity, customer loyalty and retention, cross-channel journey orchestration and sustainability. Stay tuned for the next UPLIFT 🚀  #CustomerExperience #DigitalTransformation

🎙️ Exciting news! The #NetcoreMartechGlobalSummit2023 in Bali🏝️ unites industry luminaries, bringing forth the brightest minds who will generously share their paths to success. Thrilled to announce that I'll be moderating a panel discussion on "Strategies for Aligning Digital CX with Customer Expectations (Powered by AI)"! 💼🤖 🌟 This topic is at the forefront of the digital revolution, and I can't wait to lead the conversation with industry experts. 🚀 💡 We'll explore game-changing ideas to enhance customer experiences through AI-powered solutions. 🌐 🗓️ Save the date and stay tuned for more updates through our tags. Let's embark on this journey together! 👥 Netcore Cloud Saket Kumar Jha Siddhesh Sawant Sreejith Narayanan Vinayak Arun Vanessa Dean Stephanie Shlok Putri Rendi Victor #NetcoreMGS2023 #CX #AI #DigitalStrategy #CustomerExpectations

Achieve outcomes with call center AI. Healthcare call center management and work can be overwhelming – but it doesn’t have to be. By leveraging call center AI, automating tasks, aggregating and analyzing large volumes of omnichannel data, and resolving customer pain points are achievable. Visit our latest blog for 3 key takeaways for call center leaders. #callcenter #AI #healthcare

The digital twin – what exactly does this mean? Okay, nice try, DALL-E! 𝗔 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝘄𝗶𝗻 is a comprehensive virtual model of a physical object or system, utilizing its data to simulate and predict its behavior and performance. Our Digital Twin concept creates an effective link between your physical products and digital solutions, allowing you to optimize your operations and improve your customer service offerings. Hence, this saves service costs and time, boosting your customers' satisfaction and sales simultaneously. We're committed to pushing the boundaries of innovation with sqanit Digital Twin approach, and we're thrilled to be part of this digital revolution in customer care. Join us on this journey as we explore the incredible possibilities of the Digital Twin concept. 💼 👉 Learn more about our digital twin concept https://lnkd.in/dXguy35t #DigitalTwin #Innovation #Technology #FutureOfTech #SaaS #DigitalTransformation #sqanit #AI  

I am delighted to spotlight how our Digital Twin technology is revolutionizing the after-sales experience across various sectors, from MedTech to Consumer Products. This core technology isn't just about data; it's about creating a seamless, interactive, and highly responsive journey for every customer post-purchase. The beauty of our Digital Twin approach lies in its versatility and depth. For MedTech, it means more accurate and timely support, securing device uptime and patient care. In the realm of Consumer Products, it translates to personalized user experiences, ensuring customer satisfaction and product longevity, thus sustainability. This is the essence of sqanit's innovation – harnessing the power of digital to extend and enrich the real-world experience of our customers. Our commitment to this approach is unwavering, as we continue to explore new frontiers in after-sales service. #DigitalTwin #AfterSalesExperience #InnovationInService #medtechinnovation 👉 Learn more about how our Digital Twin technology is shaping customer experiences: https://lnkd.in/dXguy35t - or get a product demo sales@sqanit.com

The future with digital twins is not as dark as DALL-E paints it... ON THE CONTRARY! Embracing this technology not only reduces service costs, saves time, and alleviates stress but also enhances customer satisfaction through a comprehensive service approach. #DigitalTwin #Innovation #SaaS #AI

🚀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗥𝗲𝘁𝗮𝗶𝗹 𝘄𝗶𝘁𝗵 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 🤖 The retail landscape is undergoing a profound digital transformation, propelled by omnichannel strategies and data-driven business models. Conversational AI, including chatbots and voicebots, is reshaping the sector, offering personalized interactions and boosting customer satisfaction. Imagine digital assistant systems driving 70% of retail purchases. 🔑𝗞𝗲𝘆 𝗙𝗮𝗰𝘁𝘀: ✔️⁠ 31% of global retail services already use AI. ✔️ Digital experiences are evolving, moving away from traditional hotlines to efficient, automated consultations. ✔️⁠ Customer expectations, intensified by online markets, require a holistic digital experience. ✔️ ⁠It's time for retail to embrace Conversational AI for a smarter, customer-centric future! As Deutsche Telekom, we naturally have our own experience reports here. Of course, our service centres are already using conversational ai diligently. The Magenta Chatbot is in use and is saving resources on a large scale.🤖 👏🏼Thanks to strong technology partners such as Genesys Microsoft Cognigy Parloa, we are already well positioned and share our expertise! Let’s talk: On 20th & 21st of February, I will be at the "Cognigy CX Summit" in DUS.  And on 13th & 14th of March at "The Future of CX in Retail" in FFM #ConversationalAI #RetailInnovation #DigitalTransformation

I go on the record at the Big Data & AI Expo about cutting-edge developments in Customer Experience 👇 Here are the 5 things CX, Marketing & Product need to understand… 🔹 Democratising creativity - making innovation accessible to all 🔹 Crafting campaigns that are bolder, better, and more budget-friendly with GenAI digital twins (personas) 🔹 Tackling AI biases head-on for fairer beauty standards, opinions, and decision-making processes 🔹 Beyond the buzz - prioritising tangible enhancements over the allure of novelty 🔹 Investing in education, cultural shifts, and the right talent is key before adding new tech to your toolbox And if you don’t know where to start talk to me 👋 Other AI geeks that I can bring along to help solve your challenge are Umbar Shakir Priyesh Shah David Forde Tej Savani Nick Wavish and Pedro Ramos 👌🏻 #genai #cx #cxtrends #aiadoption

Insights from the session on "The Customer Experience Revolution in the AI Era" at #MWC24! In today's rapidly evolving landscape, leveraging AI has become imperative for businesses aiming to revolutionize customer experiences. Deborah Battaglia from Assurant highlighted the transformative potential of AI, with 79% of companies expecting significant AI-driven changes within the next three years. AI adoption addresses key shifts, including the demand for choice and flexibility, rising expectations for quality, and the need for operational efficiency. Miriam Asmar from Braze underscored the importance of breaking silos, maturing first-party data, and fostering creativity and experimentation in AI-driven marketing strategies. The focus on hyper-personalization and customer centricity promises to elevate marketing efforts and drive meaningful engagement. James Kaplan from MeetKai shed light on the heightened user expectations for personalized content generation, signaling the evolving demands in today's digital landscape. The session emphasized the pivotal role of AI in reshaping customer experiences, driving personalization, and enhancing operational efficiency across industries. Excited to explore how AI can transform your customer experiences? Let's connect at #MWC24 Hall 2K21 to delve deeper into these insights and discuss how we can leverage AI to drive success in your business! 🚀✨ #AI #CustomerExperience #DigitalTransformation #Innovation #BusinessStrategy #Networking #EventName #TechTrends