Pavel Samsonov’s Post

View profile for Pavel Samsonov, graphic

Design Lead @ AWS; Writer & speaker; UX, Product, Research, Innovation

STAR is a really good framework for telling a story about impact. But I see a lot of designers use it wrong, so I updated it. The acronym STAR stands for Situation, Task, Action, Result. In essence: what was the goal, what did you do, and how well did that work? All the basic components you need for a good case study. Unfortunately, sometimes you'll see STARs that look like this: Situation: Product manager wrote a user story Task: I had to design the visuals for it Action: *description of the Double Diamond design process* Result: I attached the visuals to the Jira ticket Technically this story fits the STAR framework, but doesn't it sell the impact a bit short? That's because everything described here is part of the Task "I was responsible for the visuals". The story starts without telling us anything about the context, and ends by saying "I was responsible for following these steps, so I followed them." Not a very satisfying conclusion. What readers of your case study are looking for isn't the "definition of done" of your role. They want to know how successful the output was at serving its purpose; the Situation description establishes that purpose while the Result description shows the progress towards the desired outcome that you were able to achieve. CARDIO is an update of STAR that makes it easier to hit those notes by making them more explicit. It prompts you to share the Context of the work (including the goal) and the Assumptions about it (such as the task or output that will achieve the goal). Then (because design is a feedback loop and not a linear process) it offers the opportunity to talk about the Research, Discovery, and Iteration done to update those assumptions (multiple cycles of framing Tasks, taking Action, and then reframing the Tasks based on what you learned) before describing the Outcomes. This formulation is (hopefully) a little bit more output-proof than the original.  https://lnkd.in/eYaEGw_5

When hiring product designers, I look for ᴄᴀʀᴅɪᴏ

When hiring product designers, I look for ᴄᴀʀᴅɪᴏ

spavel.medium.com

Josh Dunne

Lead Product Designer @ IBM Cloud ☁️ | Product Management | Developing UX Engineer | US Air Force Veteran

3w

Super interesting and very well written! My thought is, do we really need frameworks for people to explain their work? Wouldn’t a better hiring criteria simply be evaluating that’s person’s unique communication style and judging the outcome of their story? Some of the best communicators I have ever met don’t fall into structured frameworks or academic guardrails, they can simply evaluate the person they are talking to and craft a dialog that would resonate directly to that archetype of person.

Joel Barr

UX Above All! | Rebel Scum | The Yoda of User Research | calendly.com/uxresearcherjoel | Available for FTE, Contracts, and 1099 consulting engagements. Enrich the User's Experience! Test often!

3w

One of my issues with STAR/cardio or any of the other clever acronyms is that it enlists the interviewer to an orthodoxy with an expected outcome. Which is to ask, if an interviewee who might have ADHD or be on the spectrum (ahem) who does not stick to each letter to the letter, have they then given a wrong answer that costs them a job which they might otherwise be perfect for? Good stories often do not fit into neat cookie cutters.v

Mariusz C.

Product + Design Lead | Currently building next generation localization and content generation software @ LILT

3w

Man, I hate cardio :/

Vasudha Singh

UX Designer @ Amazon | 6+ Years in B2B/B2C Product Research & Strategy | MS HCI | ex-UXPA Austin Director

3w

Very informative! I'm definitely going to try CARDIO in my projects. When I follow the STAR framework, I make sure to use STAR-I, where 'I' stands for Impact. I believe it's important for designers to measure the results of the problems they solve. This can be overlooked if we focus solely on delivering the results without addressing their impacts.

Like
Reply
John Blanco-Slingerland

Helping design leaders with ADHD create job security, prioritize what matters, accomplish more, and reduce stress in high demand settings. Career Coach for UX, Product & Tech | Ex-Amazon-One Medical, Cisco, Capital One

3w

Love this! It’s a much better framework for designers. I see a lot of designers struggle to articulate the problem, and talk about the process as a series of steps rather than outcomes, just as you said. Which is why I sometimes coach designers on the PAAR (Problem, Assumptions, Actions, Results) framework, and narrative storytelling. It completely changes how the case study lands. I’ll be working this CARDIO method in now as well, thank you!

Brett M. Levine, PhD

SEO Strategist l Writer l Author, Curatorial Intervention: History and Current Practices

3w

I’d love if it were “STARDIO” to capture the idea that it was building on an existing model.

Like
Reply
Dr. Ari Zelmanow

Detective-Grade Customer Insights for B2B SaaS Product Teams | THE ALTERNATIVE to traditional research | Used by Twitter, Panasonic, Twilio, and more

3w

Great framework. I like the explicit mention of assumptions and research.

Like
Reply
Chelsea Thomas

Leading Design 🦄 | Designing AI Solutions, Design Strategy, Design Systems | Market Focused Data Analytics Enthusiast

3w

Really interesting take on it, I have trouble sticking to any framework when story telling and try to leave myself sticky notes as reminders... Im afraid if I put CARDIO on a sticky note I'll just think I'm reminding myself to work out 😅

Love this approach

Like
Reply
Stef〰️ McLaren

Product Design Contractor • Transforming Healthtech UX • Helping Designers Land Jobs

2w

This is great! I usually suggest STAR to designers as a guide to point to for answering common interview questions. For talking about a project or using it as a guideline for a case study, this would be much more telling and interesting.

See more comments

To view or add a comment, sign in

Explore topics