Novum Executive’s Post

#AI seems to be taking over the world....at least as a buzzword or topic of conversation. There's still a lot to learn about the topic, but one thing is definite, AI will be changing many aspects of the business world in the years and decades to come. It seems everyone agrees that the low-hanging-fruit for AI, as well as #roboticsautomation, is taking the mundane and repetitive actions that people are currently doing and automating them. This saves money, frees up employees to do more #valueadd actions, and provides a way to make customers happier. Looks like C.H. Robinson is at the forefront of this thought process and has started deploying AI very effectively in the emailed quote request process. As the article describes, that is only the beginning for one the largest #3pl in the industry. Last thing...notice at the bottom of the article there are links to other articles describing how Penske Logistics and ArcBest and utilizing AI in their own way. #thefutureisnow #adaptordie #warehouseoperations #supplychainoptimization #roboticsautomation #automation #artificialintelligence

How deep should AI be involved in your operations? What will the level of customer service be once AI is used? Can a company use AI and not see an impact on client satisfaction? I expect it's too early to tell, but an important piece of the puzzle. My $0.02? Use as much for behind the scenes work as possible because customer facing service is critical to satisfaction. Maybe I'll be wrong and AI will take it over, but I much prefer the human interaction. https://lnkd.in/g8bjAMgy

Exciting to see C.H.Robinson applying AI to automate routine tasks such as responding to email inquiries and scheduling. Importantly, it frees up their staff for other more productive tasks. What routine tasks in your role would you like to see automated? #AI #Logistics #Innovation #SupplyChainManagement

C.H. Robinson adopts #AI to speed up tasks like email quotes and appointments. With over 2,000 daily automated quotes and quicker scheduling, the company aims to improve service and productivity in logistics. #logistics #ai #technology #operationsmanagement

As CH Robinson moves forward with their domestic and admin AI strategies, we are curious on the next evolution on more complicated freight forwarding functions. So far interesting and they have taken a leap where others are standing still. https://lnkd.in/gGRqm4PX

C.H. Robinson is leveraging generative AI to automate the process of generating price quotes with the goal of increasing speed and efficiency by minimizing manual involvement. As we see more companies turning to GenAI solutions, it raises questions about the balance between technological advancements and the reliability of automated systems in critical business functions. How will this influence accuracy and customer service in the logistics industry, and who takes the blame when the AI goes awry? Insights and discussion welcome. #SupplyChainManagement #AI #LogisticsTechnology #GenAI

How CH Robinson is using AI to automate logistics tasks

Someone recently reached out to me for potential speaker ideas. "We can fine a lot of people that *know* about AI, but very few actually *using* AI. We want to hear from someone using it in the supply chain world." And while like them, I had a hard time thinking of someone...it's probably a temporary issue. Companies are moving from the "considering" into the testing and launching AI applications, usually in those areas that require a high administrative touch and/or are very formulaic. C.H. Robinson is using them for emailed quote requests (among a few other things) and is processing and replying to over 2000 requests per day, each being completed in just over two minutes. "C.H. Robinson sees emailed requests for quotes as an important use case for generative AI. Automating the process can eliminate human involvement in mundane tasks, letting staff focus on higher-return actions such as upselling and troubleshooting." #CSCCSCM #AI #artificialintelligence #automation #technology #supplychain #logistics

Curious about the benefits AI can bring to your business? CH Robinson is already improving efficiency and meeting client demands with automation provided by utilizing AI. Discover how EazyStock's AI-powered inventory optimization software can do the same for your supply chain and purchasing processes. Reach out to learn more! #supplychain #automate #efficiency #purchasing https://lnkd.in/gsCsB_sV

C.H. Robinson is incrementally turning tasks over to artificial intelligence technology, as the freight brokerage giant seeks to bolster productivity. In the past few months, the company has announced various efforts to automate logistics management processes, such as responding to emailed quote requests from shippers and touchless appointments. #trucking #supplychain #freight #brokerage #AI