Ah Q4 - not just time to review the past nine months, but look ahead to what’s in store for 2024. In particular, account management will be more important than ever for fostering client-agency relationships built on trust, and therefore return business. Since account teams are responsible for understanding the needs and goals of their clients, they need to be educated on the best solutions, services and technology out there to ensure satisfaction and loyalty.
Next week’s Advertising Week New York will be a great opportunity for client services professionals to learn from industry leaders, and network with peers and brand teams to discover the latest trends and innovations. Featuring over 300 speakers, 200 sessions, and 100 workshops across four stages covering every aspect of marketing, advertising, tech and creativity, it's a must-attend for anyone looking to grow their accounts.
To succeed in 2024, agencies will need to adopt a set process while developing custom-tailored strategies for client needs, all while analyzing project performance through detailed reporting. Leadership teams also will need to assign the right strategic account managers to their key accounts by leveraging a curated team approach highlighting specific skillsets. By doing so, agencies can build trust, loyalty, and advocacy among their clients, leading to return business and positive word of mouth via satisfied client referrals.
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Executive Vice President, Direct-to-Consumer at National Basketball Association
1moBig congrats !