📞 Microsoft Dynamics 365 Contact Center is now generally available, offering a complete yet fully composable solution for contact centers. Modernize customer service and transform engagement today. Learn more: https://msft.it/6047lBQ6N #AI
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🌟 Exciting News! Microsoft Dynamics 365 Contact Center is now generally available! Revolutionize your customer service with AI-driven insights, seamless integration, and unmatched efficiency. Discover how this powerful tool can elevate your business today. 🚀📞 #MicrosoftDynamics365 #CustomerService #AI #Innovation #BusinessGrowth
📞 Microsoft Dynamics 365 Contact Center is now generally available, offering a complete yet fully composable solution for contact centers. Modernize customer service and transform engagement today. Learn more: https://msft.it/6047lBQ6N #AI
Microsoft Dynamics 365 Contact Center is now generally available - Microsoft Dynamics 365 Blog
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Today, we are excited to announce that Dynamics 365 Contact Center, a Copilot-first contact center solution by Microsoft, is generally available. Organizations will benefit from new native capabilities such as generative AI in every customer engagement channel, technology from Nuance and much more, all built from the ground-up to power mission-critical service operations with extensive scale and reliability on the hyperscale cloud platform of Azure. Maria Luisa Onorato, Rob Nehrbas, Jens Hansen, Ivan Martinez Castillo, Annamaria Bottero, Pedro Borges, Niklas Danell, Steven Daems, Diego Arteaga, Mika Pitkänen, Hanna Brun ♦️, Rute Cardoso, 🤖Joerg Konwalinka, Søren K. Pedersen,Francesca Brivio, Anna Salvatore, Hans Wigdahl, Juan Chinchilla Alvargonzález, Dorien Aerts, Bo Kaaber Brandt, Daire Lyons, Simon Bolther Ørsted, Kay-Arne S. Aarlie
📞 Microsoft Dynamics 365 Contact Center is now generally available, offering a complete yet fully composable solution for contact centers. Modernize customer service and transform engagement today. Learn more: https://msft.it/6047lBQ6N #AI
Microsoft Dynamics 365 Contact Center is now generally available - Microsoft Dynamics 365 Blog
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Director-Growth & Delivery | Project Pilot | Thought Leader | Pre Sales | Inside Sales | P&L | Customer Engagement | Change Management | Process Excellence | Cross-Functional | Value Proposition | Six Sigma |PMP
Microsoft just dropped some knowledge in their latest blog about Dynamics 365 Contact Center. It's like having a super smart co-pilot for customer service! Here's what's cool about it: - It uses fancy AI stuff all over the place, making it easier for customers to help themselves and for agents to get stuff done faster. - You can plug it right into your existing customer management system without breaking anything, making your setup even better. - Microsoft's own customer service team tried it out and got awesome results, like solving more problems on the first try and making fewer mistakes. So, get ready to dive into the future of customer service with Dynamics 365 Contact Center. It's where smart AI and human smarts team up to give your customers the best service ever! PS : Proven results from Microsoft’s CSS team, including a 31% increase in first call resolution and a 20% reduction in missed routes. #CustomerService #AI #MicrosoftDynamics365 #Processimprovement #digitaltransformation #technologytransformation
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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Having spent the last 4 1/2 years focused on the #contactcenter, this latest #microsoft announcement validates the efforts. Microsoft introduces Dynamics 365 Contact Center, a Copilot-first solution, enhancing customer service with generative AI across all engagement channels. The new service promises to streamline operations, improve key performance indicators, and adapt swiftly to service demands. Dynamics 365 Contact Center offers next-gen self-service and human-assisted service features, providing a 360-degree customer view and tools like sentiment analysis and conversation summary. Set for general availability on July 1, Dynamics 365 Contact Center aims to transform service experiences with its AI capabilities. I am excited to see how this will redefine customer engagement! #Microsoft #Dynamics365 #CustomerService #ContactCenterAI #MSAdvocate
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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Exciting times ahead in customer service! Microsoft Dynamics 365 Contact Center is set to revolutionize the way we engage with customers, citizens, stakeholders, and collaborators. With generative AI at its core, this solution promises to enhance self-service, streamline operations, and empower agents, leading to faster problem resolution and cost reduction. It's a game-changer for federal agencies looking to elevate their customer service experience. Ready to transform your contact center? Learn more about this innovative platform. 🚀 #CustomerService #Innovation #Dynamics365
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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Building Strategic Partnerships for Microsoft India & South Asia | Co-Founder @ Stylemykona | Mentor @ Katalyst
Thrilled to share insights from Microsoft’s latest blog on Dynamics 365 Contact Center This Copilot-first solution is a game-changer for customer service, offering: Generative AI across channels, enhancing self-service and agent efficiency. Seamless integration with existing CRMs, preserving investments while modernizing operations. Proven results from Microsoft’s CSS team, including a 31% increase in first call resolution and a 20% reduction in missed routes Embrace the future of customer engagement with Dynamics 365 Contact Center, where AI meets human ingenuity to deliver exceptional service experiences. #CustomerService #AI #MicrosoftDynamics365 Dhanniya Venkatasalapathy Sangeeta Bavi Shyam Chandramani Sudhir Rao Shanoop Krishnan Neha Mittal Pallavi Sharma Rajiv Chakrapani Peddada Read the full blog here:
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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Empowering Healthcare Innovation | Transforming Patient Care | Avanade | #1 Microsoft Partner | Accenture
Here’s why Dynamics 365 Contact Center should be on your radar: 🤖 AI-Powered Efficiency: Equip your team with real-time insights to anticipate customer needs and streamline operations. 🔗 Seamless Integration: Easily integrates with your existing Dynamics 365 applications and third-party services for a unified experience. 💬 Enhanced Collaboration: Foster teamwork with built-in communication tools, ensuring your team is always connected and efficient. 📈 Scalability and Flexibility: Whether you’re scaling up or optimizing, this solution adapts to your business needs, growing with you. Imagine the possibilities when your customer service team can provide personalized, efficient, and proactive support at every touchpoint. Dynamics 365 Contact Center is not just a tool—it’s a strategic advantage.
Microsoft Dynamics 365 Contact Center is launching on July 1, and it's set to transform customer service with its Copilot-first, generative AI-powered solution! 🌟 This standalone CCaaS integrates effortlessly with existing CRM systems. 💡 Highlights: Smart Self-Service: Personalized interactions via digital and voice channels. Enhanced Agent Support: Intelligent routing and real-time tools. Operational Efficiency: AI-driven real-time reporting. Microsoft's own team saw a 12% reduction in chat handle time and a 31% increase in first call resolution with these innovative tools. Mark your calendars for July 1! 🚀 #AI #CustomerService #MicrosoftDynamics365 #GenerativeAI #Innovation https://lnkd.in/eJUhcHv7
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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Principal Analyst & Associate Director | CX | Conversational AI | Generative AI | CCM | Communication and Collaboration | Quadrant Knowledge Solutions
The leading CRM vendors are now venturing into the Contact Center as a Service (CCaaS) space, leveraging their expertise to offer cutting-edge #customer engagement solutions. According to me there are three major regions for this shift. 1. Unified Customer #Experience - CRM vendors, with their deep understanding of customer data and relationship management, are uniquely positioned to integrate contact center functionalities. This allows for a holistic approach to customer engagement, combining CRM and CCaaS into a single platform. 2. Market Opportunity - The #CCaaS market is growing rapidly , driven by the increasing importance of customer service in retaining and attracting customers. By entering this market, CRM vendors can tap into new revenue streams and expand their customer base. 3. Strategic Synergies - CRM and contact center functionalities are inherently synergistic. Integrating them can lead to better data insights, more #personalized customer #interactions, and improved overall efficiency.
Top CRM vendors are making bold moves into the CCaaS market, bringing their expertise to deliver innovative customer engagement solutions. This trend highlights their commitment to expanding their influence and providing comprehensive customer service tools. Now Microsoft's new Dynamics 365 Contact Center, launching on July 1, 2024, introduces a "Copilot-first" approach, integrating generative AI across customer engagement channels. This solution boosts agent productivity with features like live voice transcription, sentiment analysis, and real-time translation. It also enhances self-service capabilities and provides real-time reporting to improve operational efficiency. Initially positioned as a lighter CCaaS offering, this development marks Microsoft's strategic move towards expanding its contact center capabilities in the future. Amandeep S. what's your take on this? #Microsoft #Dynamics365 #CCaaS #CustomerExperience #ContactCenter #AI #GenerativeAI #Copilot #Productivity #Innovation #TechNews #CustomerService #TechLaunch
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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Top CRM vendors are making bold moves into the CCaaS market, bringing their expertise to deliver innovative customer engagement solutions. This trend highlights their commitment to expanding their influence and providing comprehensive customer service tools. Now Microsoft's new Dynamics 365 Contact Center, launching on July 1, 2024, introduces a "Copilot-first" approach, integrating generative AI across customer engagement channels. This solution boosts agent productivity with features like live voice transcription, sentiment analysis, and real-time translation. It also enhances self-service capabilities and provides real-time reporting to improve operational efficiency. Initially positioned as a lighter CCaaS offering, this development marks Microsoft's strategic move towards expanding its contact center capabilities in the future. Amandeep S. what's your take on this? #Microsoft #Dynamics365 #CCaaS #CustomerExperience #ContactCenter #AI #GenerativeAI #Copilot #Productivity #Innovation #TechNews #CustomerService #TechLaunch
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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Dynamics 365 Contact Center Launch: Microsoft unveils a Copilot-first solution integrating generative AI to enhance customer service across all engagement channels. Here’s a concise summary for a LinkedIn post: Dynamics 365 Contact Center Launch Generative AI Integration: Microsoft introduces Dynamics 365 Contact Center, a Copilot-first solution, enhancing customer service with generative AI across all engagement channels1. Operational Efficiency: The new service promises to streamline operations, improve key performance indicators, and adapt swiftly to service demands. Combining the best of interactive voice response (IVR) technology from Nuance and Microsoft Copilot Studio. Customer and Agent Experience: Offers next-gen self-service and human-assisted service features, providing a 360-degree customer view and tools like sentiment analysis and conversation summary. Operational Efficiency: The new service promises to streamline operations, improve key performance indicators, and adapt swiftly to service demands. Customer and Agent Experience: Offers next-gen self-service and human-assisted service features, providing a 360-degree customer view and tools like sentiment analysis and conversation summary. Availability: Set for general availability on July 1, Dynamics 365 Contact Center aims to transform service experiences with its AI capabilities. Excited to see how this will redefine customer engagement! #Microsoft #Dynamics365 #CustomerService #AI Excited to see how this will redefine customer engagement! #Microsoft #Dynamics365 #CustomerService #ContactCenterAI #MSAdvocate #Nuance https://lnkd.in/g5TDDs6d
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
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