Happy Juneteenth! 💚 💛 ❤️
Michael Hanson, MBA’s Post
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🏙 Hey there Twin Cities! Quantum Metric and LivePerson are looking forward to hosting a local networking event featuring Danielle Harvey leading a discussion on today's evolving digital and contact center landscape (hint - they're tied to each other!) at Butcher's Tale (part of Kaskaid Hospitality) on August 27th and hope to see you there. Let me know if you'd like to attend or have any questions. 😄
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💡 Check out how this 🇨🇦 bank was able to improve their credit card funnels by 31% while still cutting their Cost Per Acquisition by 50%!! Great Quantum Metric case story here: https://lnkd.in/gPaXhR5E
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🚨 webinar alert! 🚨 Sometimes improving customer experiences starts with improving internal or employee experiences. Join Radisson Hotel Group's Patrick Apostolo and Johan Mattsson on July 25th as they share how they leverage Quantum Metric to ultimately improve digital experiences for their guests. #cx #ex #experience #nps #csat #guestexperience #customerexperience #digitalexperience
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💡 🍎 Wow! 1983. I was 11. Writing programs in BASIC on TRS-80's, Atari 800's, and a brand new Apple II with dual 5 1/4" floppies. And, Steve Jobs was already ideating on #GenAI. Definitely ahead of his time and helping build a future that is still coming to fruition. 🍎 📲
Steve Jobs describes tech similar to AI chatbots in newly released clip from 1983—plus 2 more times his predictions came true
cnbc.com
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🦊 Check out Quantum Metric's Felix AI powered by Google Cloud's Gemini Pro that enables customer listening without lengthy and complicated analysis in real-time. No more searching for the what or why - Felix AI delivers answers in real-time without complexity. Check out the 📺 below!
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🏦 💡 New Blog Alert: In banking, the right data leads to insights and actions. Gen AI automates the insights and leads to quicker actions. Learn more from Mario Ciabarra about how Quantum Metric is at the forefront of the convergence of analytics, data quality, and Gen AI and how your financial services firm can do so as well within a regulated industry in this blog post: https://lnkd.in/g6CgMcZa
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🚗 Beep! Beep! Requesting a quote? Submitting a claim? Carriers of all sizes and business lines are managing complex customer journeys for their members. Quantum Metric accelerates operational efficiencies for digital and call center teams by aligning teams with a customer centric view - driven by data. 💡
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⏩ Want to accelerate cross team collaboration that actually moves the needle on customer experience KPI's like conversions, higher NPS and CSAT, improved CES and FCR? Check out #continousproductdesign from Quantum Metric here https://lnkd.in/gN75hd6A
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