MCI’s Post

MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, announced  the acquisition of EastWest BPO,  a leading Philippine business process outsourcing (BPO) in the call center service industry near Clark Freeport Zone. This acquisition furthers MCI’s strategic expansion of a diverse global footprint and enhancement of its BPO and technology offerings. Included in the acquisition is EastWest Technologies. EastWest, headquartered in San Fernando, Pampanga, delivers proven superior customer service, back-office, and sales support. EastWest is another valuable addition to MCI’s growing robust portfolio of worldwide companies. The acquisition of EastWest cements MCI’s global footprint and extends MCI’s renowned flexible, secure, and cost saving service and technology delivery to its’ almost 500 western logo client base. “The acquisition of EastWest BPO & Technologies is a key step for MCI in expanding our offshore CX BPO contact center solutions. After almost two decades as one of the fastest growing onshore tech-enabled call center BPO service providers, we’ve spent the past few years heavily focused on more of what our clients want; technology and high quality nearshore/offshore cost arbitrage. EastWest BPO, a mid-market provider, delivers top-quality service with highly tenured staff, which translates to happy clients that transition to MCI with a high degree of attention from senior level vendor staff,” said Anthony Marlowe, CEO of MCI. This acquisition combines MCI’s leadership and EastWest BPO’s resources to deliver a seamless expansion of services, with an emphasis on providing a comprehensive suite of customer interaction solutions to a broader audience. MCI’s clients will immediately benefit from the increased pool of expertly trained call center professionals and innovative technology propelling both customer satisfaction, loyalty, and cost effectiveness. https://lnkd.in/gJR_E9_n

Establishing an in-house #contactcenter is costly and may not add value to an organization. While outsourcing comes at an expense, it’s far less costly than in-house operations yet offers a valuable return on investment in the form of improved customer relationships. At Protel BPO, cost savings and customer service excellence intersect! Give your customers what they deserve, call us today!

Explore the many ways BPO call centers can transform your business operations! As technology advances and customer demands rise, businesses are turning to external experts for smooth support. Enjoy flexibility, tailored solutions, and excellent assistance crafted just for your needs. Read the full blog below: or visit newmediaservices.com.au to learn more! #NMS #newmediaservices #customersupport #callcenter #billing #financialcallcenter

Discover the benefits of BPO Call Centers in our latest guide. Learn how outsourcing your call center operations can enhance customer service, streamline processes, and boost your business growth. Read more about it here: https://bit.ly/4dfLDSc #BPO #CallCenter #CustomerService #1840andCompany

With 57% of companies utilizing BPO, it’s clear that outsourcing plays a critical role in our economy. And the value is apparent: a successful BPO partnership enables businesses to concentrate on their key competencies and initiatives while their BPO partners provides crucial support services backed by experienced staff and best practices. The pandemic threw that dynamic into question. Would changes in customer needs and expectations — not to mention a drastic alteration in workstyles for BPOs and clients — effect the client/BPO partnership? The answer, it turns out, was yes. Outsourcing continued to grow. While the drastic shift to work-from-home was challenging for every industry, BPO providers that embraced and invested in technology and innovation wer able to support employees’ work/life balance without sacrificing productivity. In fact, BPOs ensured business continuity by enabling up to 70% of their employees to work from home during the most severe mandated quarantine periods. The pandemic also forced many companies to reevaluate their customer retention and satisfaction strategies, which increased demand for BPO support — especially in the customer experience (CX) space. These services became even more critical as face-to-face interactions between businesses and customers became nearly nonexistent and supply lines were interrupted, problems that drove more volume at contact centers. The BPOs with robust omnichannel approaches fared the best, as they could still meet customer needs seamlessly by internet or by phone. Now that the worst of the pandemic is behind us, it’s possible to isolate the factors that drove the success of the most effective BPOs. In general, they: • Acted quickly and proactively, due to a culture of agility within their internal operations • Had well-established relationships with their client partners, built on trust and collaboration, that were designed to nurture scalability and growth • Capitalized on pandemic-driven high unemployment rates, courting new hires seeking flexibility and new career pathways • Were already committed to a long-term strategy and goals-based solutions, both for themselves and for their clients Resilient and agile, BPO remains an ideal solution for businesses seeking to outsource CX functions so they can focus on growth. At ClearSource, we understand that CX is more than a function — it’s a key differentiator and a long-term business driver. #CX #CustomerService #CustomerExperience #EmployeeRetention #BPO If you’re ready to deliver an exceptional customer experience at every touch point, connect with ClearSource today: https://bit.ly/44FrVdi

Establishing a relationship with a #bpo #callcentre can open up access to more experienced staff with the skills and tools required to meet your customers’ expectations. Chris Mounce at EvaluAgent® defines what is meant by a BPO call centre and how you can make the most of it. #contactcenter #customerservice #cx #outsourcing | EvaluAgent®

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Are you looking to optimize your customer service operations? Outsourcing your customer service could be the game-changer you need! 📞💼 ✨ "What are the benefits of customer service outsourcing?" ✨ In today's competitive business landscape, delivering exceptional customer service is crucial. That's why many companies are turning to outsourcing as a strategic solution. Here are some key advantages: 1️⃣ Cost savings: Outsourcing customer service allows you to reduce operational costs, such as hiring, training, and infrastructure expenses. By leveraging specialized providers like Newstel, you can achieve significant cost efficiencies. 2️⃣ Scalability: Outsourcing provides you with the flexibility to scale your customer service operations based on demand fluctuations. With access to a dedicated team at Newstel, you can easily handle high call volumes during peak periods and adjust resources accordingly. 3️⃣ Enhanced expertise: Outsourcing customer service to experts in the field, like Newstel, ensures access to a highly skilled and trained team. Benefit from their industry knowledge, best practices, and the latest technology to elevate your customer experience. 4️⃣ 24/7 availability: With customer service outsourcing, round-the-clock support becomes a reality. Newstel offers extended operating hours and multilingual support to cater to customers worldwide, ensuring prompt and efficient service at any time. 5️⃣ Focus on core competencies: By entrusting customer service to a reliable partner, you can redirect your internal resources towards strategic initiatives and core business functions. This allows you to concentrate on what you do best while leaving customer support in capable hands. Ready to take your customer service to the next level? 👥💪 Discover the benefits of outsourcing with Newstel and let us help you deliver exceptional customer experiences while optimizing costs. Visit our website at www.newstel.com or reach out to our team to learn more! 🌐📧 #CustomerService #Outsourcing #ExceptionalService #BusinessOptimization #Newstel

Your business, like most, probably experiences seasonality. At times, the customer customer service calls are manageable, but when the busy seasons hit can your staff manage the demand? If not, you stand a good chance of losing customers. Rather than trying to scale your customer service to fit varying needs throughout the year, outsourcing might be a better fit. Flexible seating at Protel BPO ensures your customers are always cared for despite the ebbs and flows of their demands.

BPO Contact Center’s In 2024: Where Can They Add Value? The benefits of BPO contact center’s in 2024 The contact center serves as the essential frontline of any business, shaping customer relationships and impacting growth in a competitive environment. In light of evolving customer expectations, many organizations find it challenging to meet demands solely with internal resources. This is where contact center Business Process Outsourcing (BPO) providers play a crucial role by offering scalable, valuable services cost-effectively. The current demand for BPO contact centers is on the rise, growing at an impressive CAGR of 9.4%. As a BPO leader, you hold the key to delivering exceptional outcomes for your end users. The first step is to identify precisely where you can add value and strategize how to deliver it effectively. Stay ahead of the curve in 2024 by leveraging BPO contact centers to enhance your operations and meet customer needs efficiently. #ContactCentre #BPO #BusinessProcessOutsourcing #CustomerService #2024Trends